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Nexcloud Mail app still marks most incoming messages as important in Thunderbird email client, even when set (locally and globally) not to do that #11185

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dean-ollis opened this issue May 21, 2025 · 6 comments · Fixed by #11187
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Nexcloud Mail app still marks most incoming messages as important in Thunderbird email client, even when set (locally and globally) not to do that #11185

dean-ollis opened this issue May 21, 2025 · 6 comments · Fixed by #11187
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@ChristophWurst
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@dean-ollis
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Steps to reproduce

  1. Under Nextcloud Admin Settings, ensure that "Enable classification of important mails by default" (under Groupware - Enable classification by importance by default) is toggled to the off position
  2. In the Mail settings of the Nextcloud Mail app, under "Assistance features", ensure that "Mark as important" is unchecked.
  3. Open Mozilla Thunderbird email client and check email for address linked to Nextcloud account

Expected behavior

No incoming emails should be automatically tagged as Important

Actual behavior

Most incoming emails are tagged as Important

Mail app version

5.1.0

Nextcloud version

30.0.10 (Nextcloud Hub 9)

Mailserver or service

No response

Operating system

Linux

PHP engine version

None

Nextcloud memory caching

No response

Web server

Other

Database

None

Additional info

This issue is driving me nuts to the point where I am thinking of cancelling my Nextcloud instance with Hetzner! It started without the Nexcloud Mail app even being installed (but with the global setting toggled to not allow automatic tagging of emails as important), so I installed / enabled the Mail app to change the relevant setting within the app but it made no difference. From what I have read, this issue seems to affect and cause a lot of frustration for many Nextcloud users.
@ChristophWurst ChristophWurst self-assigned this May 22, 2025
@ChristophWurst
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Thank you for your report. I'm having a look.

@ChristophWurst ChristophWurst mentioned this issue May 22, 2025
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@ChristophWurst
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  • Under Nextcloud Admin Settings, ensure that "Enable classification of important mails by default" (under Groupware - Enable classification by importance by default) is toggled to the off position

  • In the Mail settings of the Nextcloud Mail app, under "Assistance features", ensure that "Mark as important" is unchecked.

This is not reproducible. The user preference is always followed.

What I could find is that the global setting is not always honored. Fix is at #11187.

@ChristophWurst ChristophWurst moved this to 🏗️ In progress in 💌 📅 👥 Groupware team May 22, 2025
@dean-ollis
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Thanks for the feedback, @ChristophWurst. Sorry, I'm a bit confused...are there instructions on how to fix the issue on my side at that link, or is that a link to a ticket you set up to investigate and try fix the issue in Groupware?

  • Under Nextcloud Admin Settings, ensure that "Enable classification of important mails by default" (under Groupware - Enable classification by importance by default) is toggled to the off position
  • In the Mail settings of the Nextcloud Mail app, under "Assistance features", ensure that "Mark as important" is unchecked.

This is not reproducible. The user preference is always followed.

What I could find is that the global setting is not always honored. Fix is at #11187.

@ChristophWurst
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It's a pull request. If you are unfamiliar with this I suggest you wait for the changes to be released. Thanks.

@github-project-automation github-project-automation bot moved this from 🏗️ In progress to ☑️ Done in 💌 📅 👥 Groupware team May 26, 2025
@dean-ollis
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It's a pull request. If you are unfamiliar with this I suggest you wait for the changes to be released. Thanks.

Now that this bug report has been closed, do you know how long it should take until I can expect to see a positive change with regard to this issue on my side? Sorry for my ignorance in not understanding how these fixes work!

@ChristophWurst
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The changes will be released soon.

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💌 📅 👥 Groupware team
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fix(classification): use global default for new messages too nextcloud/mail
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@ChristophWurst @dean-ollis