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Merge pull request cloudbees-oss#40 from johnou/metrics
Support for ticket metrics.
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‎README.md

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@@ -37,7 +37,7 @@ Here is the status of the various API components:
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* [Incremental Tickets](http://developer.zendesk.com/documentation/rest_api/ticket_export.html)
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* [Ticket Fields](http://developer.zendesk.com/documentation/rest_api/ticket_fields.html) ✓
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* [Ticket Import](http://developer.zendesk.com/documentation/rest_api/ticket_import.html)
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* [Ticket Metrics](http://developer.zendesk.com/documentation/rest_api/ticket_metrics.html)
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* [Ticket Metrics](http://developer.zendesk.com/documentation/rest_api/ticket_metrics.html) ✓
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* [Ticket Forms](http://developer.zendesk.com/documentation/rest_api/ticket_forms.html) *getTicketForm() and getTicketForms()*
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* [Views](http://developer.zendesk.com/documentation/rest_api/views.html)
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* [Users](http://developer.zendesk.com/documentation/rest_api/users.html) ✓

‎src/main/java/org/zendesk/client/v2/Zendesk.java

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@@ -245,6 +245,18 @@ public Iterable<Ticket> getUserCCDTickets(long userId) {
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handleList(Ticket.class, "tickets"));
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}
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public Iterable<Metric> getTicketMetrics() {
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return new PagedIterable<Metric>(cnst("/ticket_metrics.json"), handleList(Metric.class, "ticket_metrics"));
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}
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public Metric getTicketMetricByTicket(long id) {
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return complete(submit(req("GET", tmpl("/tickets/{ticketId}/metrics.json").set("ticketId", id)), handle(Metric.class, "ticket_metric")));
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}
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public Metric getTicketMetric(long id) {
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return complete(submit(req("GET", tmpl("/ticket_metrics/{ticketMetricId}.json").set("ticketMetricId", id)), handle(Metric.class, "ticket_metric")));
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}
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public Iterable<Audit> getTicketAudits(Ticket ticket) {
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checkHasId(ticket);
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return getTicketAudits(ticket.getId());

‎src/main/java/org/zendesk/client/v2/model/Metric.java

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package org.zendesk.client.v2.model;
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import com.fasterxml.jackson.annotation.JsonProperty;
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import java.util.Date;
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/**
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* @author jyrij
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*/
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public class Metric {
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@JsonProperty("id")
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protected Long id;
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@JsonProperty("ticket_id")
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protected Long ticketId;
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@JsonProperty("group_stations")
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protected Long groupStations;
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@JsonProperty("assignee_stations")
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protected Long assigneeStations;
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@JsonProperty("reopens")
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protected Long reopens;
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@JsonProperty("replies")
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protected Long replies;
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@JsonProperty("assignee_updated_at")
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protected Date assigneeUpdatedAt;
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@JsonProperty("requester_updated_at")
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protected Date requesterUpdatedAt;
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@JsonProperty("status_updated_at")
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protected Date lastUpdatedAt;
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@JsonProperty("initially_assigned_at")
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protected Date initiallyUpdatedAt;
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@JsonProperty("assigned_at")
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protected Date assignedAt;
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@JsonProperty("solved_at")
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protected Date solvedAt;
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protected Date lastCommentAddedAt;
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@JsonProperty("first_resolution_time_in_minutes")
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protected ZendeskComboMinutes replyTimeMinutes;
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@JsonProperty("full_resolution_time_in_minutes")
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protected ZendeskComboMinutes fullResolutionTimeMinutes;
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@JsonProperty("agent_wait_time_in_minutes")
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protected ZendeskComboMinutes agentWaitTimeMinutes;
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@JsonProperty("requester_wait_time_in_minutes")
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protected ZendeskComboMinutes requesterWaitTimeMinutes;
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@JsonProperty("created_at")
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protected Date createdAt;
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public Long getId() {
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return id;
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}
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public void setId(Long id) {
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this.id = id;
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}
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public Date getSolvedAt() {
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return solvedAt;
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}
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public void setSolvedAt(Date solvedAt) {
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this.solvedAt = solvedAt;
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}
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public Long getTicketId() {
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return ticketId;
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}
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public void setTicketId(Long ticketId) {
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this.ticketId = ticketId;
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}
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public Date getCreatedAt() {
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return createdAt;
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}
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public void setCreatedAt(Date createdAt) {
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this.createdAt = createdAt;
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}
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public Long getGroupStations() {
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return groupStations;
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}
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public void setGroupStations(Long groupStations) {
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this.groupStations = groupStations;
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}
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public Long getAssigneeStations() {
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return assigneeStations;
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}
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public void setAssigneeStations(Long assigneeStations) {
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this.assigneeStations = assigneeStations;
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}
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public Long getReopens() {
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return reopens;
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}
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public void setReopens(Long reopens) {
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this.reopens = reopens;
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}
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public Long getReplies() {
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return replies;
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}
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public void setReplies(Long replies) {
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this.replies = replies;
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}
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public Date getAssigneeUpdatedAt() {
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return assigneeUpdatedAt;
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}
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public void setAssigneeUpdatedAt(Date assigneeUpdatedAt) {
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this.assigneeUpdatedAt = assigneeUpdatedAt;
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}
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public Date getRequesterUpdatedAt() {
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return requesterUpdatedAt;
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}
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public void setRequesterUpdatedAt(Date requesterUpdatedAt) {
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this.requesterUpdatedAt = requesterUpdatedAt;
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}
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public Date getLastUpdatedAt() {
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return lastUpdatedAt;
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}
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public void setLastUpdatedAt(Date lastUpdatedAt) {
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this.lastUpdatedAt = lastUpdatedAt;
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}
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public Date getInitiallyUpdatedAt() {
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return initiallyUpdatedAt;
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}
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public void setInitiallyUpdatedAt(Date initiallyUpdatedAt) {
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this.initiallyUpdatedAt = initiallyUpdatedAt;
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}
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public Date getAssignedAt() {
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return assignedAt;
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}
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public void setAssignedAt(Date assignedAt) {
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this.assignedAt = assignedAt;
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}
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public Date getLastCommentAddedAt() {
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return lastCommentAddedAt;
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}
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public void setLastCommentAddedAt(Date lastCommentAddedAt) {
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this.lastCommentAddedAt = lastCommentAddedAt;
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}
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public ZendeskComboMinutes getReplyTimeMinutes() {
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return replyTimeMinutes;
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}
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public void setReplyTimeMinutes(ZendeskComboMinutes replyTimeMinutes) {
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this.replyTimeMinutes = replyTimeMinutes;
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}
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public ZendeskComboMinutes getFullResolutionTimeMinutes() {
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return fullResolutionTimeMinutes;
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}
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public void setFullResolutionTimeMinutes(ZendeskComboMinutes fullResolutionTimeMinutes) {
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this.fullResolutionTimeMinutes = fullResolutionTimeMinutes;
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}
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public ZendeskComboMinutes getAgentWaitTimeMinutes() {
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return agentWaitTimeMinutes;
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}
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public void setAgentWaitTimeMinutes(ZendeskComboMinutes agentWaitTimeMinutes) {
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this.agentWaitTimeMinutes = agentWaitTimeMinutes;
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}
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public ZendeskComboMinutes getRequesterWaitTimeMinutes() {
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return requesterWaitTimeMinutes;
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}
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public void setRequesterWaitTimeMinutes(ZendeskComboMinutes requesterWaitTimeMinutes) {
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this.requesterWaitTimeMinutes = requesterWaitTimeMinutes;
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}
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@Override
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public String toString() {
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return "Metric{" +
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"id=" + id +
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", ticketId=" + ticketId +
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", groupStations=" + groupStations +
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", assigneeStations=" + assigneeStations +
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", reopens=" + reopens +
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", replies=" + replies +
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", assigneeUpdatedAt=" + assigneeUpdatedAt +
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", requesterUpdatedAt=" + requesterUpdatedAt +
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", lastUpdatedAt=" + lastUpdatedAt +
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", initiallyUpdatedAt=" + initiallyUpdatedAt +
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", assignedAt=" + assignedAt +
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", solvedAt=" + solvedAt +
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", lastCommentAddedAt=" + lastCommentAddedAt +
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", replyTimeMinutes=" + replyTimeMinutes +
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", fullResolutionTimeMinutes=" + fullResolutionTimeMinutes +
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", agentWaitTimeMinutes=" + agentWaitTimeMinutes +
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", requesterWaitTimeMinutes=" + requesterWaitTimeMinutes +
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", createdAt=" + createdAt +
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'}';
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}
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protected class ZendeskComboMinutes {
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@JsonProperty("calendar")
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protected Long calendarMinutes;
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@JsonProperty("business")
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protected Long businessMinutes;
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public ZendeskComboMinutes() {};
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public Long getCalendarMinutes() {
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return calendarMinutes;
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}
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public void setCalendarMinutes(Long calendarMinutes) {
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this.calendarMinutes = calendarMinutes;
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}
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public Long getBusinessMinutes() {
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return businessMinutes;
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}
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public void setBusinessMinutes(Long businessMinutes) {
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this.businessMinutes = businessMinutes;
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}
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}
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}

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