Merge pull request #134087 from bandersmsft/res-trbs-01

CM+B - Trbs no eligible subs

Author: v-albemi

articles/cost-management-billing/reservations/media/troubleshoot-no-eligible-subscriptions/no-owner-access.png

@@ -118,6 +118,10 @@
     items:
     - name: Renew a reservation
       href: reservation-renew.md?toc=/azure/cost-management-billing/reservations/toc.json
+  - name: Troubleshoot
+    items:
+    - name: No eligible subscriptions
+      href: troubleshoot-no-eligible-subscriptions.md?toc=/azure/cost-management-billing/reservations/toc.json
 - name: Reference
   items:
   - name: Reservations REST API

articles/cost-management-billing/reservations/media/troubleshoot-no-eligible-subscriptions/select-product-to-purchase.png

@@ -0,0 +1,98 @@
+---
+title: Troubleshoot no eligible subscriptions in the Azure portal
+description: This article helps you troubleshoot the No eligible subscriptions error message in the Azure portal when you try to purchase a reservation.
+author: bandersmsft
+ms.service: cost-management-billing
+ms.subservice: reservations
+ms.author: banders
+ms.reviewer: yashar
+ms.topic: troubleshooting
+ms.date: 10/14/2020
+---
+
+# Troubleshoot no eligible subscriptions
+
+This article helps you troubleshoot the *No eligible subscriptions* error message in the Azure portal when you try to purchase a reservation.
+
+## Symptoms
+
+1. Sign in to the [Azure portal](https://portal.azure.com) and navigate to **Reservations**.
+1. Select **Add** and then select a service.
+1. You see the following error message:
+   ```
+    No eligible subscriptions
+    
+    You do not have any eligible subscriptions to purchase reservations. To purchase a reservation, you should be an owner on at least one subscription of the following type: Pay-as-you-go, CSP, Microsoft Enterprise or Microsoft Customer Agreement.
+    ```
+1. In the **Select the product you want to purchase** area, expand the **Billing subscription** list to see the reason why a specific subscription isn't eligible to purchase a reserved instance. The following image shows examples why a reservation can't be purchased.  
+    :::image type="content" source="./media/troubleshoot-no-eligible-subscriptions/select-product-to-purchase.png" alt-text="Example showing why a reservation can't be purchased" lightbox="./media/troubleshoot-no-eligible-subscriptions/select-product-to-purchase.png" :::
+
+## Cause
+
+To buy an Azure reserved instance, you must have at least one subscription that meets the following requirements:
+
+- The subscription must be a supported offer type. Supported offer types are: Pay-as-you-go, Cloud Solution Provider (CSP), Microsoft Azure Enterprise, or Microsoft Customer Agreement.
+- You must be an owner of the subscription.
+
+When you don't have a subscription that meets the requirements, you'll get the `No eligible subscriptions` error.
+
+### Cause 1
+
+The subscription must be a supported offer type. Supported offer types are: Pay-as-you-go, CSP, Microsoft Azure Enterprise, or Microsoft Customer Agreement. Your subscription type isn't one that's supported. When you select a subscription that has an offer type that doesn't support reservations, you see the following error.
+
+```
+Subscription not eligible for purchase
+
+This subscription is not eligible for reservation benefit an cannot be used to purchase a reservation.
+```
+
+:::image type="content" source="./media/troubleshoot-no-eligible-subscriptions/subscription-not-eligible.png" alt-text="Example showing the Subscription not eligible for purchase error message" :::
+
+### Cause 2
+
+You must be an owner of the subscription. You're not an owner of the subscription. When you select a subscription that you're not an owner of, you see the following error.
+
+```
+You do not have owner access on the subscription
+
+You can only purchase reservations using subscriptions on which you have owner access.
+```
+
+:::image type="content" source="./media/troubleshoot-no-eligible-subscriptions/no-owner-access.png" alt-text="Example showing the You do not have owner access on the subscription error message" :::
+
+## Solution
+
+- If your current offer doesn't support reservations, you need to create a new Azure subscription.
+- If you don't have access to an existing reservation, you can get access to it from the current owner.
+
+### Solution 1
+
+To buy a reservation, you need to create a new Azure subscription that supports reservations.
+
+- If you have an Azure Free trial, you can [upgrade your subscription](../manage/upgrade-azure-subscription.md).
+- You can create a new Azure subscription with [pay-as-you-go rates](https://azure.microsoft.com/pricing/purchase-options/pay-as-you-go/).
+- Sign up for a [Microsoft Customer Agreement](https://azure.microsoft.com/pricing/purchase-options/microsoft-customer-agreement/) and create a new subscription.
+- Purchase a new subscription with a [CSP](https://www.microsoft.com/solution-providers/home) and create a new subscription.
+
+### Solution 2
+
+To get owner access to a reservation, you must get access to either:
+
+- The reservation order that the reservation was purchased with
+- The reservation itself
+
+The current reservation order owner or reservation owner can delegate access to you using the following steps.
+
+1. Sign in to the [Azure portal](https://portal.azure.com).
+1. Select **All Services** > **Reservation** to list reservations that you have access to.
+1. Select the reservation that you want to delegate access to other users.
+1. Select **Access control (IAM)**.
+1. Select **Add role assignment** > **Role** > **Owner**. Or, if you want to give limited access, select a different role.
+1. Type the email address of the user you want to add as owner.
+1. Select the user, and then select **Save**.
+
+For more information, see [Add or change users who can manage a reservation](manage-reserved-vm-instance.md#add-or-change-users-who-can-manage-a-reservation).
+
+## Next steps
+
+- Review [Add or change users who can manage a reservation](manage-reserved-vm-instance.md#add-or-change-users-who-can-manage-a-reservation) if you need to have a reservation owner grant you access.