Best Call Center Software

Our outsourcing platform seamlessly manages your outbound calling efforts with a robust tech stack, artificial intelligence, and on-demand telecallers. Welcome new customers onto your platform and start their onboarding journey. Assist and educate your customers through the entire process of onboarding on your platform to reduce drop-offs. Onboard your gig workforce and engage with them regularly to increase retention and productivity. Reduce disruptions in your delivery lifecycle by reaching out to leads and confirming whether you should reattempt delivery or not, capture correct addresses, etc. Boost your customer experience & reduce RTOs by connecting with your customers over call to confirm COD orders and cancel duplicate ones. Save time and effort by seamlessly setting appointments for your sales team.

Our unique game-driven incentive, gamification, wellness, and engagement approach utilized in conjunction with our innovative software application, motivating rewards, and fully featured incentive services will enable your organization to create, implement, and manage an effective and engaging recognition, reward, and analytics program. Using features like badges, challenges, leaderboards, raffles, and a bunch of automation, you can create YOUR program. Snowfly provides industry module templates that allow you to take our decades of experience and make them your own. Then, add on our consulting and business services and have a program that not only engages your employees, automates your incentives, and provides Gamification but ALSO moves the needle and improves your bottom line. Don't settle on "checking the Gamification" box, use a program that will make a difference that your employees will use for YEARS. Come have some fun with Snowfly!

Daisee builds technology to provide access to deep insight into the behavioural and emotional dynamics of your customers with the most accurate AI-powered, fully-automated AQM available for more impactful coaching, improved commercial outcomes and compliance monitoring. Daisee analyzes and automatically scores 100% of customer interactions using a world-first automated, digital quality scorecard. This automatically surfaces quality assurance issues that require human intervention in the areas of communication, compliance and conduct. Daisee enables you to see far beyond words alone, surfacing the underlying emotion hidden deep within your interactions – what your customers are really saying, thinking, and feeling. Daisee helps organisations create practical business value immediately, with software that is incredibly flexible and easy to deploy across any telephony system. Globally Daisee operates in Australia, New Zealand and the USA.

OpenText™ Qfiniti is a unified, centrally managed suite of workforce optimization solutions for multichannel interaction analysis, offering real-time agent support and call center performance management capabilities. Qfiniti automatically delivers relevant, accessible and actionable customer intelligence to allow organizations to better understand customer interactions and deliver outstanding service across the globe. Deployed on-premises or on the cloud, Qfiniti integrates with most contact center telephony systems and CcaaS vendors, such as Amazon Connect, Twilio, RingCentral and Genesys. Offers performance assessment capabilities to identify coaching opportunities. Allows users to create and modify evaluations online with easy-to-use scoring and navigation features. Uses unique agent rankings, skills, seniority and availability to support scheduling,and allows users to forecast staffing requirements and accurately schedule single and multi-skilled agents.