Best Call Monitoring Software for Windows

CallTools’ Call Monitoring feature empowers managers to stay connected to their teams and maintain high-quality conversations in real time. Listen in on live calls without disrupting the agent, whisper guidance directly to them without the customer hearing, or barge in when needed to take over and resolve critical situations. Whether you're training new hires or optimizing veteran performance, these tools ensure coaching happens in the moment when it matters most. Combined with live dashboards, call recordings, and detailed analytics, Call Monitoring gives you full visibility into agent behavior, script adherence, and call outcomes. Improve quality assurance, reduce ramp-up time, and boost customer satisfaction—all from a single dashboard. With CallTools, your management team can lead with insight, intervene with precision, and turn every call into a learning opportunity.