Audience

Any company that faces data security and privacy compliance challenges- GDPR, CCPA, FERPA, GLBA, HIPAA, etc.

About Helpy

Helpy is the customer support platform engineered for companies that are serious about customer data security and control. Safeguard your data without compromising on giving customers heroic support!

Designed for on-premise and private instance deployments, Helpy Pro lets you avoid vendor lock-in, own your data and integrate with the tools you already use to keep data private and secure. Helpy has been installed over 500,000 times, with both the open source and pro version in use around the Globe.

Pricing

Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, Helpy offers API access
No integrations listed.

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5

Company Information

Helpy.io, Inc.
Founded: 2016
United States
helpy.io

Videos and Screen Captures

Main ticketing UI

Main ticketing UI

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Product Details

Platforms Supported
Cloud
Linux
On-Premises
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online

Helpy Frequently Asked Questions

Q: What kinds of users and organization types does Helpy work with?
Q: What languages does Helpy support in their product?
Q: What kind of support options does Helpy offer?
Q: Does Helpy have an API?
Q: What type of training does Helpy provide?
Q: Does Helpy offer a free trial?
Q: What pricing for support is available for Helpy?
Q: What pricing for training is available for Helpy?

Helpy Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Asset Management
Incident Management
Known Issue Management
Network Monitoring

Helpy Additional Categories

Helpy Verified User Reviews

Write a Review
  • Chet N.
    CEO
    Used the software for: Free Trial
    Frequency of Use: Weekly
    User Role: User, Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great for free"

    Posted 2020-05-05

    Pros: Super good support desk center that provides ticketing and other support options. It's free which is nice.

    Cons: Very basic so if you need white label it's not possible.

    Overall: Overall it's a very good option especially because it is free vs. other tools that charge a lot for ticketing.

    Read More...
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