Audience

Keatext supports businesses with large volumes of customer data (like reviews, open ended surveys, and contact center tickets) that aim to improve customer satisfaction with a data-driven approach.

About Keatext

Customer-centric businesses want to know what issues are hurting their customer journey. But it’s hard to come up with a data-driven plan to address them effectively.

Keatext gives you a head start by analyzing feedback and generating AI-based recommendations on what to address first, delivered in a ready-to-share report.

Assess the strengths and weaknesses in your customer experience based on their impact on customer satisfaction.

Review issues with the most impact that are brought to your attention by AI-based recommendations.

Get an executive summary that leverages GPT’s language generation to deliver Keatext’s recommendations in a ready-to-share report.

Monitor and quickly discover trends in your customer satisfaction on a customizable dashboard.

Connect to your preferred platform like Zendesk, Surveymonkey, ServiceNow, or Qualtrics.

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Pricing

Starting Price:
$550/month
Pricing Details:
Basic plan: Starting at $599/month. For small teams researching limited reviews, surveys, support tickets, etc.

Pro plan: Starting at $999/month. For ongoing analysis and better control of your customer feedback.

Enterprise plan: Custom price starting at $1650/month. For organizations seeking enterprise-grade insights and analytics.
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 3 User Reviews

Overall 5.0 / 5
ease 4.7 / 5
features 4.3 / 5
design 4.7 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Keatext
Founded: 2010
Canada
www.keatext.ai/

Videos and Screen Captures

Play Video AI-based recommendations GPT integration Dashboard
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

Keatext Frequently Asked Questions

Q: What languages does Keatext support in their product?
Q: What kind of support options does Keatext offer?
Q: What other applications or services does Keatext integrate with?
Q: What type of training does Keatext provide?
Q: Does Keatext offer a free trial?
Q: How much does Keatext cost?

Keatext Product Features

Artificial Intelligence

For Healthcare
For Sales
For eCommerce
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Chatbot
Image Recognition
Virtual Personal Assistant (VPA)

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

NPS

Predictive Analytics

AI / Machine Learning
Benchmarking
Data Mining
For Healthcare
Sentiment Analysis
Data Blending
Demand Forecasting
For Education
Modeling & Simulation

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering
Summarization

Keatext Additional Categories

Keatext Verified User Reviews

Write a Review
  • Emilie J.
    CCO
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Fastest integration and insigts"

    Edited 2021-05-12

    Pros: How quickly you get your analysis. No need to integrate anything. It took seriously 15 minutes to add everything in place to start the analysis.

    Cons: Nothing really so far the best tool I've tried for support tickets and reviews analysis.

    Overall: Great dashboard to share with the management. The sentiment score is now a must for our team.
    Good support from Keatext. I love the tool and the way you can deep dive into the analysis with the different modules.

    Read More...
  • Marci O.
    Marketing
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Interesting correlations!"

    Posted 2019-08-23

    Pros: It was simple to get started and it is very intuitive and easy to share. We were able to spot lots of unanticipated insights, particularly with our customer surveys.

    Cons: A little tricky to navigate back to previous report at first.

    Overall: Impressed with the ease of use and how fast it was to get started/get helpful insights!

    Read More...
  • Silvia B.
    Marketing director
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Good accuracy text analytics tool"

    Posted 2019-08-23

    Pros: It's easy to use and good for processing large amounts of data.

    Cons: It can get complicated when working with multiple datasets

    Overall: It's a very good tool for processing reviews and survey data. Enjoy working with it.

    Read More...
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