Audience

Restaurants in need of a Guest Feedback platform

About Ovation

Actionable Guest Feedback that Actually drives revenue. Find out how your on- and off-premises customers are feeling, fix any issues in seconds, get more 5-star reviews, and have an easy-button for insight and retention. Gather customer data for all locations regardless of how they customers interact with your brand, i.e. 3rd party delivery, online ordering etc. Effortlessly measure satisfaction 18x more effectively than current methods. Ovation’s customer chat platform enables your team to instantly engage with guests in the moment to resolve concerns and win them back. Delight your customers with immediate communication. 16x better at customer conversations than online reviews. Leverage our machine learning algorithms to understand what improvement can be made on- and off-premises. Gain intelligent insights about your individual customers so marketing can target them based on their behavioral characteristics.

Pricing

Starting Price:
$149 per month
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

Ovation
Founded: 2017
United States
www.ovationup.com

Videos and Screen Captures

Ovation Screenshot 1
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Product Details

Platforms Supported
Cloud
iPhone
iPad
Training
Documentation
Live Online
Support
Phone Support
Online

Ovation Frequently Asked Questions

Q: What kinds of users and organization types does Ovation work with?
Q: What languages does Ovation support in their product?
Q: What kind of support options does Ovation offer?
Q: Does Ovation have a mobile app?
Q: What type of training does Ovation provide?
Q: Does Ovation offer a free trial?
Q: How much does Ovation cost?

Ovation Product Features

Customer Experience

Survey Management
Customer Segmentation
Action Management
Feedback Management
Knowledge Management
Sentiment Analysis
Analytics
Dashboard
Multi-Channel Collection
Text Analysis
Trend Analysis

Review Management

Social Sharing
Response Management
Review Monitoring
Sentiment Analysis
Review Notification
Campaign Management
Dashboard
Review Request
Negative Feedback Management
White Label

SMS Marketing

Shortcodes
Contact Management
MMS
Text-to-Win
Polls / Voting
Mass Texting
Message Personalization
Reporting/Analytics
Mobile Keywords
Scheduled Messaging
Mobile Coupons
2-Way Messaging
Artificial Intelligence

SMS Survey

Alerts / Notifications
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Keyword Tracking
Mass Texting
Message Personalization
MMS
Analytics / Reporting
Scheduled Messaging
Survey Builder
Template Management