PagerDuty

Pros: Workflow automation for incident response is a strength of PagerDuty. Teams are able to effectively manage and swiftly address issues because to the centralization of notifications from many monitoring solutions.

Cons: Effective PagerDuty implementation could need some onboarding and training, especially for teams unfamiliar with incident response solutions. It is necessary for users to become acquainted with the capabilities and configuration choices of the platform.

Overall: With its strong automation tools and smooth connections, PagerDuty is a top choice for incident response and management. It is a vital instrument for guaranteeing company continuity because of its capacity to simplify on-call scheduling, promote real-time cooperation, and allow multi-channel alerts.

Pros: Collaboration with incident response is a major plus and the ability to use it with other integrations makes it fairly easy to handle incidents and other issues.
The dashboard is also really good, it’s also nice you can use it with a mobile app which can be fairly useful when on the go.

Cons: Can be fairly complex to set up, you’d likely need some technical knowledge using it day to day.
The UI can sometimes be an issue with its complexity, and documentation can sometimes be an issue as well.

Overall: Overall pager duty is probably the best incident response tool, it’s not really a major issue with the complexity too much when you get a hand of it.
The integrations I think is the best part of PagerDuty.

Pros: Great tools to utilize fast and efficient notifications & alert services for businesses and teams.

Cons: Drawbacks can be confusing user interface initially when navigating product.

Overall: Overall a well balanced services alert product with intuitive notifications. Good way to ensure teams of varying areas are on same page.

Pros: Very beginner friendly as I can set up schedules and notifications are always right on time. The Analytics tools are my favourite.

Cons: Haven't encountered any problems so far since using this software.

Overall: Great for setting up schedules on the go and alerts come on a timely basis. Great for emergencies. A user forever.

Pros: Makes decisions easier.
Implementation of tools.
The program also improved work performance.
On-call schedules can be easily set up and integrated with other products and services thanks to the UX.

Cons: Trying to determine what happened and where pd is can be confusing.
For new users, the learning curve can be somewhat challenging since the settings are generally flexible and easy to configure.

Overall: APD serves as a monitoring extension for my enterprise in terms of immediate response and alerting. The call center management system keeps us informed about IT issues affecting our business. Group integrations are simple and enable easy escalation, as well as monitoring the ticket SLAs on the mobile device.

Pros: Pager Duty is a great notifications app to alert the entire team when some incident has occurred. It can be easily set up by even non tech personnel on the team and customize the alerts as per requirement. It can be also integrated into Slack.

Cons: It would be better to have alert grouping feature and the ability to customize each group like silent time, notification etc.

Overall: PagerDuty is a must have for any team to respond quickly to critical incidents on time. It is highly customizable and can be integrated into slack as well.

Pros: As my organization heads towards the cloud, and attempting to create an "ever green" landscape PagerDuty would fit in quite nicely. Given its a largely cloud based tool it will be ever green, along with its ability to integrate with other systems via API's.

Cons: PagerDuty does have a bit of a learning curve given its robust ecosystem of offerings. Costs along with any other cloud based tool can also escalate quickly if not properly managed.

Overall: If your organization is looking to enhance its IT ecosystem by creating more ever green applications, PagerDuty slots in quite nicely with a number of its offerings.

Pros: When was first told about this service, I never thought it was going to be this helpful. It has made my life easier, I get alerts from my team in a timely manner without any inconvenience.

Cons: I cannot think of anything I have not liked about the service, I've been using it since the beginning of the year, and so far it's been beyond helpful.

Overall: Really easy to navigate and look for tickets, calls, alerts, it is easy to use. It has an intelligent dashboard that allows you to keep track of your team members.

Pros: The ability to quickly and easily create custom notifications based on specific criteria that is important to me. Also the ability to acknowledge/resolve incidents without leaving my email client is a huge time saver.

Cons: There is not much that I did not like about PagerDuty. The only thing that I could think of is that it would be nice if there was a way to view past notifications. Other than that, I have been very happy with PagerDuty.

Overall: Overall, I have had a positive experience using PagerDuty. The platform has been reliable and has provided the functionality we need. The customer service has been good as well. I would recommend PagerDuty to others.

Pros: I used this for a short period of time while helping in the IT dept. It was nice that they could direct the needs that I am able to help with to me instead of me getting really complicated issues. It helped our IT not need to be constantly at the site over the break too.

Cons: Nothing major to complain about. Super easy to use and super easy to set up.

Overall: Sometimes my notifications would go off and nothing would be there. However, that wasn't really too much of an issue, could've been my phone acting up. Overall, for the short time I used it. Very helpful little tool for my short time with IT.

Pros: For the IT guy that needs to get notified right away of issues this product is great. You can setup schedules, escalations for alerts, and get analytics of it all.

Cons: It's not a con on the product but more on the setup when something pages to often.

Overall: Its a must have for IT guys when they need the text at night of a problem. A full management system for alerts.

Pros: We can enable alarms according to our requirements, for example via messages, phone calls, etc. Users can define an upgrade matrix according to the severity of the event. The event management team can easily involve other product teams according to the standby schedule defined in PagerDuty: Users can create multiple standby schedules in PagerDuty according to their needs, such as major and secondary Wait for it to be easy to use, easy to annotate alarms with additional text information, and easy to acknowledge alarms.

Cons: Unless you set the alarm strictly, you may feel alarm fatigue. PagerDuty can improve the way that alerts are grouped more intelligently during a large number of alerts on the same server or service. During holidays or out of the office, it is impossible for team members to be unable to reply.

Overall: Even the lowest-priced plan will make you forget all the traditional alarm systems you used before, and you will want to transfer all future alarms to PagerDuty. In addition, it is easy to configure scripts to be used. PagerDuty API can notify you faster! Alerts from the production environment in 2 projects are sent to PagerDuty. This tool allows us to create custom actions and notify multiple team members to escalate the problem to the right person at the right time!

Pros: PagerDuty was Easy to setup. It was easy to manage. It is very effective in its use. and it covers automated notifications to all involved in the On Schedule events.

Cons: We have not experienced any negative issues and we have been using PagerDuty for about 6 months. I think that is a good record.

Overall: PagerDuty answered all of our requirements to begin and on-call solution for our business environment. We have a team that needs to rotate to cover 24 hr. tech support operations for critical outages on a weekly basis. We needed to begin this operation is a very quick turnaround. We were able to setup, test and implement within our timeframe. PagerDuty has been effectively working since it was initiated.

Pros: Its a very good tool for the right person to connect and complete the task in real time. It provide the right information at the right time. It helps in maintaining the unplanned work in right direction and complete the critical work to be done on right time. It can integrate with many third party softwares and solutions and can be operated by mobile devices.

Cons: As of now there is nothing found which is not useful and support team very much aware about the general issues and solve it swiftly.

Overall: Overall Incident Management and scheduling the calls is very good. It can be integrated with three hundred plus services like JIRA, Service Pro etc. It can be work with any android mobile device and Incident responses can be downloaded anywhere. Trial version is provided for checking the feasibility before the purchase. Highly recommended.

Pros: Overall great product and tool with great functionality and user interface. Very helpful software tool.

Cons: Not many cons or issues with the software product. PagerDuty has a very polished product that helps keep data organized.

Overall: Overall, very good product with best in class user interface and functionality. The software tool allows for significant improvement in the efficiency - team saw significant improvement following installation of software.

Pros: This app is easy to set up schedules for being on-call in a 24/7 support environment. I don't admin this whole thing but as a user I can put in the schedule that works for me.

Cons: I wish this had multiple schedules for one particular contact. Maybe it does but I have not figured out how to do it yet.

Overall: The company I work for uses this app to page any on-call staff that need to respond immediately to production service issues. We use this for several teams and I am on one of the teams that may need to address issues right away. I was able to set up the specs for my team easily.

Pros: - Easily integrate other applications in PagerDuty to raise alerts for customer contact

- Easily to create an account for new user

- Admin can easily switch members based on need and availability for the users

Cons: - It is not easy to acknowledge the alert use cases

- The system voice in the call is not so easy to understand and digest

- There's no ability to make team member for small teams

Overall: - PagerDuty is an extremely easy to implement and get running quickly.

- Very straightforward with good documentation, and we saw results almost immediately with our setup.

Pros: PagerDuty handles all our alert management for our support team. Initially we just used it to handle critical alerts for the on-call people and started super cheap by only setting up one account and on-call techs rotate through it. However we started getting to the point where that wasn't an option anymore so we put all our tech in and moved to the team plan which has saved a ton of time for us

- 100% availability of their service
- Alerting modes can be customized as per the user requirements
- On-call schedule management by teams. Very flexible in allowing changes to a full week, daily, or hourly.
- Ad hoc notification to all the team when needed.
- Incident assignment and tracking.
- Integrations with hundreds of applications

Cons: They don't have integrations with some of our key support tools but I don't think that's a problem with Pager Duty but more so the other toolsets.

Overall: We use PagerDuty to alert our technical and leadership teams on critical issues in our SaaS platform that could affect our customers. We utilize the on-call rotations and escalation process to make sure some human gets involved to triage the issue and get the right team involved in the resolution.

If your team and/or use cases are very simple, this tool is overkill. If you have a large organization, centralized resources, and lots of complex use/response cases, this tool probably has everything you could ever need, So long as you're willing to work for it, you can configure this product to do pretty much anything you need

- On-call rotation is very flexible, allows for easy overrides, muting of issues, and allows for user flexibility to use SMS, PagerDuty mobile App, email, or all of the above.
- Integration into other communication tools like Microsoft Teams, Slack, and other REST endpoints.
- Lots of integrations that development and first response teams use.
- Scheduling resources
- Noise reduction
- Analytics

Pros: Create alerts for technical staff.
Proactive alerts to issue that may turn into something bigger.
Create on-call schedules and escalation policies.

Cons: Reporting functionality within PagerDuty could use some work.

Overall: Items that used to be missed, are now alerted upon timely allowing for much quicker response by technical resources to begin working the resolution.

Pros: We needed API access for extra customized setup thought pager duty. They had very good Escalation policies. They have very good Analytics tools as well.

Cons: Some of the Cons with PagerDuty were Permissions are complicated, also wish they had More flexible licensing models as well.

Overall: We love PagerDuty because it is our first line of defense. We love all the alerts we can setup with the platform to stay on top of things