Audience
Helps companies measure and improve customer experience in real-time in physical, digital, and voice interaction points.
About Press'nXPress
Press’nXPress is a journey-based experience management platform that helps companies deliver a first-class customer experience by monitoring customer satisfaction in real-time.
The Press’nXPress cloud platform enables companies to capture customer feedback through the modern and complex customer journey and everywhere the customer is, including physical, digital, social, and voice channels.
Ask the right questions at the right time in point of service such as website, checkout, cashier, exit, cafeteria, lobby, gym, post-transaction, or after-call.
Utilize omni-channel feedback collectors: Kiosk, Website, SMS, Email, QR, IVR, App, Business online review
The Press’nXPress powerful artificial intelligence (AI) and machine learning (ML) engine operate fully automated to dig deeper into customer journeys and detects experience gaps.
With ready to use CX Insights Dashboard explore action-oriented insights overall touchpoints and in real-time to optimize customer experiences
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Pricing
Free Trial:
Free Trial available.
Company Information
Press'nXPress
Founded: 2018
Canada
pressnxpress.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
In Person
Videos
Support
Phone Support
Online
Press'nXPress Frequently Asked Questions
Press'nXPress Product Features
360 Degree Feedback
Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Knowledge Management
Customer Feedback
Alerts / Notifications
Negative Feedback Management
Net Promoter Score (NPS)
Surveys
Voice of the Customer (VoC)
Website Feedback
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Screenshot / Screen Capture
User Testing Tools
Video Feedback
Visual Feedback Tools
Customer Satisfaction
360 Degree Feedback
Analytics
Feedback Collection
Survey Management
Call Reporting
Complaint Monitoring
Employee Engagement
Benchmarking
Feedback Management
Pulse Surveys
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Goal Management
Health & Wellness Programs
Performance Management
Survey
Custom Survey URLs
Data Analysis Tools
Mobile Survey
Question Library
Site Intercept Survey
Email Marketing
Offline Response Collection
Paper Survey
Question Branching
Skip Logic
Supports Audio / Images / Video