Audience

Multinational companies or companies with a large number of outsourced services and MSPs

About Xurrent

Xurrent is an enterprise service management (ESM) solution for seamless collaboration between internal and external service providers. Xurrent is the only ESM solution that makes it possible for all internal departments, like IT, HR and Facilities, to work together seamlessly with each other, as well as with the managed service providers to which some services have been outsourced. In addition to supporting the ITIL processes, Xurrent also provides fully integrated knowledge management, time tracking and project management capabilities. For enterprise employees, Xurrent is the Self Service app that is always there for them whenever they need some help. Apart from Xurrent's ITSM and ESM capabilities that support the ITIL and KCS practices, Xurrent uniquely supports the SIAM approach. This management approach is becoming increasingly important as enterprises rely on ever-more external providers.

Pricing

Starting Price:
$0 per month Freemium
Pricing Details:
Which plan is best for your organization?
The Freemium and Basic plans are an ideal starting point for service providers that support multiple external customers, as well as IT and HR departments of small to midsize businesses. IT, Marketing and Facilities Management departments of larger companies wanting to streamline their workflows will find the Standard plan best suited for their needs, provided that their workflows do not need the involvement of other departments. The Premium plan is intended for enterprises, government agencies and large MSPs with mature enterprise service management (ESM) requirements and advanced workflow automation objectives.
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, Xurrent offers API access

Ratings/Reviews

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Company Information

Xurrent
Founded: 2010
United States
www.xurrent.com

Videos and Screen Captures

End to End SLA Reporting

End to End SLA Reporting

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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

Xurrent Frequently Asked Questions

Q: What kinds of users and organization types does Xurrent work with?
Q: What languages does Xurrent support in their product?
Q: What kind of support options does Xurrent offer?
Q: What other applications or services does Xurrent integrate with?
Q: Does Xurrent have an API?
Q: Does Xurrent have a mobile app?
Q: What type of training does Xurrent provide?
Q: Does Xurrent offer a free trial?
Q: How much does Xurrent cost?
Q: What pricing for support is available for Xurrent?
Q: What pricing for training is available for Xurrent?

Xurrent Product Features

Change Management

Approval Workflow
Audit Trail
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Automated Notifications
Tracking & Reporting
Training Management

Cloud Cost Management

Cost Reduction Optimization
Dashboard
Data Import/Export
Data Storage
Data Visualization
Roles / Permissions
Spend and Cost Reporting
Resource Usage Reporting

Configuration Management

Access Control / Permissions
Application Deployment
Automated Provisioning
Infrastructure Automation
Node Management
Orchestration
Reporting Analytics / Visualization
Task Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

MSP

Remote Access
Live Chat
Billing & Invoicing
Patch Management
Remote Systems Monitoring
Dashboard
Issue Management
Scheduling
Backup Management
Help Desk
Project Management
CRM
Privileged Access Management (PAM)

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Xurrent Additional Categories