Best Queue Management Software
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Compare the Top Queue Management Software as of December 2025
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What is Queue Management Software?
Queue management software is designed to organize, monitor, and optimize the flow of customers or service requests in physical or digital environments. It helps businesses reduce wait times, improve service efficiency, and enhance customer experiences by managing queues through ticketing systems, virtual appointments, or mobile check-ins. These platforms often include real-time dashboards, notifications, and analytics to track traffic patterns and resource utilization. Queue management systems are widely used in banks, hospitals, government offices, and retail locations to streamline operations and maintain orderly service delivery. By automating the queuing process, this software minimizes frustration, improves productivity, and boosts overall satisfaction. Compare and read user reviews of the best Queue Management software currently available using the table below. This list is updated regularly.
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1
WaitWell
WaitWell
WaitWell transforms traditional lines into smart, virtual queues that improve both customer experience and operational efficiency. Customers can join the queue remotely via mobile, kiosk, or online, and receive real-time updates on their place in line. Staff gain a centralized dashboard to monitor arrivals, wait times, and service flow, allowing them to prioritize effectively and reduce congestion. Automated notifications and clear communication keep everyone informed, resulting in shorter perceived wait times, smoother service, and a more organized environment for both visitors and staff.Starting Price: $250/location -
2
Pomelo Health
Pomelo Health
Pomelo Health is a leader in the patient engagement and management space in North America since 2012. Pomelo’s suite of products includes an all-in-one patient engagement platform, a waiting room solution, and a vaccination solution for COVID-19 and other immunization campaigns. Key features to Pomelo’s patient engagement platform include e-booking, email and text appointment reminders, e-forms, telemedicine, broadcasts, and secure messaging. With thousands of healthcare practices in North America using its software, Pomelo is proven to improve patient satisfaction and reduce no-shows. The Pomelo Health vaccination solution is used by governments in both the US and Canada as well as some of the largest pharmacy chains including Walmart Canada. -
3
Medical Check In
Check In Systems
Medical Check In is a patient queuing solution specifically designed to meet HIPAA privacy standards and improve patient flow . With Medical Check In, medical offices can get basic information from patients like names, reason for visit, dob and accurate time stamps and then pass the information to an organized check list. Medical Check In will automatically sort patients for quicker response. Medical Check In is specifically built for the queuing business model.Starting Price: $399.00/year -
4
PatientTrak
PatientTrak
PatientTrak offers world class patient tracking solutions which can be used in any healthcare setting needing to manage the patient flow process. From single provider practices to large hospital groups, to multi-facility healthcare organizations, our systems are both affordable and scalable. We offer patient flow solutions which can be used in any healthcare setting needing to manage the patient flow process. Our solutions are used to visual flow, identify bottlenecks and help facilities improve patient flow. From single provider practices to large hospital groups, to multi-facility healthcare organizations, our systems are both affordable and scalable. PatientTrak Text Messaging, Online Reservation and Text to Sign-In solutions can be used to create a virtual waiting room and direct patients to sign-in from outside the facility, and inform them when they are ready to be seen. -
5
Phreesia
Phreesia
Patient intake software. Digital tools to help your healthcare organization succeed in a changing landscape and deliver the modern, convenient experience your patients expect. Phreesia’s automated patient intake platform engages patients in their care and gives you the capacity to do more of what matters in your organization. Healthcare organizations are successfully using Phreesia’s Intake for Telehealth solution to gather important patient information for each telehealth visit, at scale. Phreesia’s automated patient intake platform supports your organization’s digital front door strategy, engaging your patients at every step in their healthcare journey, during in-person and telehealth visits, through our native applications or our library of APIs. Create a custom patient intake management solution that engages patients in their care and gives you the capacity to do more of what matters to your organization. -
6
Luma Health
Luma Health
Luma Health was founded on the idea that healthcare should work better for all patients. Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem. This orchestration is supported by Luma Bedrock™ data-driven best practices, based on more than 700 million data points across more than 80 million patient interactions. Headquartered in San Francisco, Luma serves more than 600 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 50 million patients.
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