Compare the Top Queue Management Software in China as of November 2025

What is Queue Management Software in China?

Queue management software is designed to organize, monitor, and optimize the flow of customers or service requests in physical or digital environments. It helps businesses reduce wait times, improve service efficiency, and enhance customer experiences by managing queues through ticketing systems, virtual appointments, or mobile check-ins. These platforms often include real-time dashboards, notifications, and analytics to track traffic patterns and resource utilization. Queue management systems are widely used in banks, hospitals, government offices, and retail locations to streamline operations and maintain orderly service delivery. By automating the queuing process, this software minimizes frustration, improves productivity, and boosts overall satisfaction. Compare and read user reviews of the best Queue Management software in China currently available using the table below. This list is updated regularly.

  • 1
    WaitWell

    WaitWell

    WaitWell

    WaitWell transforms traditional lines into smart, virtual queues that improve both customer experience and operational efficiency. Customers can join the queue remotely via mobile, kiosk, or online, and receive real-time updates on their place in line. Staff gain a centralized dashboard to monitor arrivals, wait times, and service flow, allowing them to prioritize effectively and reduce congestion. Automated notifications and clear communication keep everyone informed, resulting in shorter perceived wait times, smoother service, and a more organized environment for both visitors and staff.
    Starting Price: $250/location
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  • 2
    Qwaiting

    Qwaiting

    Qwaiting

    With Smart Queue Management system reduce customer queue time, Increase staff productivity and Deliver a delightful customer experience. We provide the solution for every business size. Qwaiting is a cloud based queue management software. While Queue Systems are designed to decrease wait times. Qwaiting does more than that: Our Queuing solutions not only generate efficiencies but enhance profitability, build a secured environment and improve the visitor experience. When the customer service is on-point, your customers will be more than glad to wait. Qwaiting allows visitors to check-in for service by phone and wait for their turn to be served. Your staff will receive all the information required to deliver the best individual customer service. Know the whole picture in real-time. From customer journey to staff performance, make better business decisions with the data we collect.
    Starting Price: $89 per month per location
  • 3
    Snappy Queue Management System
    Snappy's Queue Management System (QMS) is a versatile solution designed to optimize customer flow in industries such as banking, healthcare, retail, and government services. It features a built-in web server with an intuitive interface for managing services, user access, and queueing devices like ticket dispensers and counter displays. The system supports multi-language displays, audio ticket announcements, and generates detailed reports on service performance and efficiency. The Professional Edition enables centralized management of multiple locations, offering comprehensive analytics and statistical insights. With features like SMS notifications, email alerts, and data backup options, Snappy QMS enhances operational efficiency, minimizes wait times, and improves customer satisfaction.
    Starting Price: $563.00 one-time
  • 4
    Qmatic Experience Cloud
    Qmatic Experience Cloud is a cloud based Customer Journey Management and Queue Management software that takes care of your visitors from booking an appointment, through the arrival and check-in, to service and feedback. Basically it is a platform to improve customer experience. Here are some examples: • Better access to service with appointment booking and self check-in • Reduced wait times and improved communication • Increased employee productivity and efficiency with advanced staff planning tools • Continuous improvements thanks to data analysis and customer feedback The product is modular and can be tailored for each organization and their visitor flow. Possibilities are for example online appointment booking, self check-in, check-in at counter or by floor staff, messaging services, mobile tickets, self service solutions, serving software, display and signage, business intelligence, customer feedback and more.
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