Best Service Request Management Software for Windows of 2025

Compare the Top Service Request Management Software for Windows as of November 2025

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What is Service Request Management Software for Windows?

Service request management software is designed to help organizations efficiently handle and track service-related requests from customers or internal teams. It centralizes the submission, assignment, and resolution of requests, ensuring that each issue is handled according to priority and with clear accountability. The software typically includes features like automated ticketing, workflow management, and communication tools, enabling faster and more structured responses. It also offers visibility into request statuses and performance metrics, helping teams track service levels and ensure timely resolution. Overall, service request management software improves the organization’s ability to manage service requests, enhancing productivity and customer satisfaction. Compare and read user reviews of the best Service Request Management software for Windows currently available using the table below. This list is updated regularly.

1

NinjaOne

NinjaOne

NinjaOne streamlines service request management by centralizing requests into a unified ticketing system. End users can submit requests via email, self-service, or integrations. Automated workflows ensure requests are routed to the right technician with proper priority. Built-in approvals simplify handling of requests for new software, access, or devices. Status tracking keeps end users informed throughout the request lifecycle. IT teams benefit from reduced manual handling and faster fulfillment times. NinjaOne enhances service delivery while improving transparency.

3,904 Ratings

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2

SysAid

SysAid Technologies

SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI. It makes your IT team 100x more impactful, resolves issues faster, eliminates repetitive tasks, and shifts from firefighting to delivering strategic impact. With no-code workflows, AI-powered ticket handling, and an intuitive self-service portal, SysAid empowers IT to focus on what really matters: business value. At its core is Agentic AI: a powerful operational layer where AI Agents take the first action, accelerating resolution and boosting efficiency. Built for IT, SysAid includes enterprise-grade security, built-in governance, and the ability to add guardrails, control, and responsible AI protection to your data. Go live in weeks with fast, code-free onboarding—no heavy migrations or steep learning curves. With flexible customization and award-winning support, SysAid grows with you. ITSM run by AI, and by you.

106 Ratings

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3

Jira Service Management

Atlassian

Jira Service Management (formerly Jira Service Desk) empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Tune Jira Service Management to meet your unique needs. Empower every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale. Deliver great service experiences fast - without the complexity of traditional ITSM solutions. Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes. Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change.

6 Ratings

Starting Price: $20 per user per month

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4

HaloITSM

Halo Service Solutions

Empower your IT team with a single all-inclusive cloud platform, designed for ITIL-aligned service delivery. Transform legacy ways of working into modern intuitive workflows, empowering teams to deliver excellent service to customers and employees repeatedly. Standardize your processes and gain valuable analytics to align IT to the business needs in a single all-inclusive, unlimited ITSM software solution. Centralize your workflows, create a single space for your ITSM software. HaloITSM blends ITIL best-practices with a fresh, flexible approach so you can improve your service management whilst maintaining an outstanding user experience. Customers worldwide across numerous sectors rely on HaloITSM to drive their IT Service requirements. See how they have transformed their daily processes with our case studies.

1 Rating

Starting Price: $49 per user per month

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