Best CMDB Software - Page 2

Pointel Configuration Management Solution (CMS) is easy to use, thin-client application which provides you with complete control over your Genesys configuration environment. CMS instantly highlights changes made to the Genesys configuration environment and it includes a detailed Genesys audit, import/export, snapshot/restore and alerting capabilities. Pointel CMS captures all of the changes within your contact center and provides the information graphically so you can quickly and easily understand the changes made to your Genesys Configuration Management Environment. It is important to know what changes have been made to your Genesys environment and by whom. CMS audit reports provide detailed information including the name of the user who made the change, the date and time of the change and both the current and previous values. It can also restore each parameter/KVP level change or the entire application back to a given point-in-time.

Configuration management for hybrid IT. OpenText™ Universal Discovery and Universal CMDB discovers, maps, and manages your IT configurations and can be deployed on-premises or via SaaS. Increase your IT visibility and reduce your IT service disruptions with robust discovery, service dependency mapping, and proactive impact analysis. Get a complete IT asset and configuration inventory across on-premises, multi-cloud, virtualized, and containerized hardware, software, and endpoints. Knowing how your infrastructure delivers business critical applications and services is a must for effective change and configuration management. Change is constant in IT, but before you or a service agent makes one, you should see how it’s going to affect your service delivery.