Best Incident Management Software
View:
Compare the Top Incident Management Software as of December 2025
Sort By:
What is Incident Management Software?
Incident management software helps organizations track, manage, and resolve incidents efficiently, ensuring minimal disruption to operations. It provides a centralized platform for reporting, categorizing, and prioritizing incidents while offering tools for collaboration and communication between teams. The software often includes features like automated workflows, real-time alerts, and detailed reporting to streamline the resolution process and improve response times. By ensuring proper documentation and tracking of incidents, the software enhances accountability, compliance, and learning from past events. Ultimately, incident management software helps businesses maintain continuity, reduce downtime, and improve overall incident response effectiveness. Compare and read user reviews of the best Incident Management software currently available using the table below. This list is updated regularly.
-
1
Resolver
Resolver
Resolver gathers all risk data and analyzes it in context — revealing the true business impact within every risk. Our Risk Intelligence Platform traces the extended implications of all types of risks — whether compliance or audit, incidents or threats — and translates those effects into quantifiable business metrics. Finally, risk becomes a key driver of opportunity instead of being disconnected from the business. Choose the risk intelligence software used by over 1000 of the world’s largest organizations. Resolver makes it easy to collaborate and collect data from across the enterprise, allowing teams to fully understand their risk landscape and control effectiveness. Understanding your data is one thing; being able to use it to drive vital action. Resolver automates workflows and reporting to ensure risk intelligence turns into risk reduction. Welcome to the new world of Risk Intelligence.Starting Price: $10,000/year -
2
ConnectWise SIEM
ConnectWise
ConnectWise SIEM (formerly Perch) offers threat detection and response backed by an in-house Security Operations Center (SOC). Defend against business email compromise, account takeovers, and see beyond your network traffic. Our team of threat analysts does all the tedium for you, eliminating the noise and sending only identified and verified treats to action on. Built with multi-tenancy, ConnectWise SIEM helps you keep clients safe with the best threat intel on the market.Starting Price: $10 per month -
3
Site24x7
ManageEngine
ManageEngine Site24x7 is a comprehensive observability and monitoring solution designed to help organizations effectively manage their IT environments. It offers monitoring for back-end IT infrastructure deployed on-premises, in the cloud, in containers, and on virtual machines. It ensures a superior digital experience for end users by tracking application performance and providing synthetic and real user insights. It also analyzes network performance, traffic flow, and configuration changes, troubleshoots application and server performance issues through log analysis, offers custom plugins for the entire tech stack, and evaluates real user usage. Whether you're an MSP or a business aiming to elevate performance, Site24x7 provides enhanced visibility, optimization of hybrid workloads, and proactive monitoring to preemptively identify workflow issues using AI-powered insights. Monitoring the end-user experience is done from more than 130 locations worldwide.Starting Price: $9.00/month -
4
ManageEngine EventLog Analyzer
ManageEngine
ManageEngine EventLog Analyzer is an on-premise log management solution designed for businesses of all sizes across various industries such as information technology, health, retail, finance, education and more. The solution provides users with both agent based and agentless log collection, log parsing capabilities, a powerful log search engine and log archiving options. With network device auditing functionality, it enables users to monitor their end-user devices, firewalls, routers, switches and more in real time. The solution displays analyzed data in the form of graphs and intuitive reports. EventLog Analyzer's incident detection mechanisms such as event log correlation, threat intelligence, MITRE ATT&CK framework implementation, advanced threat analytics, and more, helps spot security threats as soon as they occur. The real-time alert system alerts users about suspicious activities, so they can prioritize high-risk security threats.Starting Price: $595 -
5
PagerDuty
PagerDuty
PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. PagerDuty's ecosystem of over 350+ integrations, including Slack, Zoom, ServiceNow, AWS, Microsoft Teams, Salesforce, and more, enable teams to centralize their technology stack, get a holistic view of their operations, and optimize processes within their toolsets. -
6
Better Stack
Better Stack
Better Stack is a unified observability tool that helps you ship better software, faster. Schedule on-call rotations, receive actionable alerts, and resolve incidents with ease. Better Stack brings together incident management, uptime monitoring, status pages, log management, and infrastructure monitoring – all in one place. Built for speed and scale, it combines multiple monitoring and alerting workflows into a single, powerful interface that boosts visibility and slashes response times. Key features include an OpenTelemetry-native Kubernetes collector powered by eBPF, real-time alerting, and collaborative dashboards. Under the hood, Better Stack runs on ClickHouse, enabling lightning-fast queries and scalable ingestion across high-cardinality datasets. You can visualize your entire stack, turn all your logs into structured data, and query everything with SQL – as if it were a single database. Seamlessly integrates into your workflow with 100+ integrations.Starting Price: $29 per month -
7
SpinOne
Spin.AI
SpinOne is an all-in-one, SaaS security platform that protects SaaS data for mission-critical SaaS applications, including Google Workplace, Microsoft 365, Salesforce and Slack, by delivering full visibility and fast incident response. It eliminates fundamental security and management challenges associated with protecting SaaS data by reducing the risk of data leak and data loss, saving time for SecOps teams through automation, reducing downtime and recovery costs from ransomware attacks, and improving compliance. SpinOne solutions include: -SaaS Backup & Recovery -SaaS Ransomware Detection & Response -SaaS Data Leak Prevention & Data Loss Protection -SaaS Security Posture Management SpinOne also integrates with popular business apps – Jira, ServiceNow, DataDog, Splunk, Slack, and Teams – to help you save time and reduce manual workloads. Exciting News: Spin.AI recognized as a Strong Performer in The Forrester Wave™: SaaS Security Posture Management, Q4 2023 Report. -
8
Malwarebytes
Malwarebytes
Crushes cyberthreats. Restores confidence. Traditional antivirus simply doesn't cut it anymore. Malwarebytes crushes the latest threats before others even recognize they exist. We block viruses, malware, malicious websites, ransomware, and hackers that traditional antivirus isn't smart enough to stop. Our cutting-edge protection and response solutions are used by organizations of all sizes around the world. Traditional antivirus fails because it’s slow to react to new threats. And, well, because it’s “dumb.” We use layers of technology like anomaly detection (a cool sort of artificial intelligence), behavior matching, and application hardening to crush malware that hasn’t even been seen before. Alright, so not really like traditional antivirus. Premium protection and privacy for your home computers and devices. Enterprise-grade protection and remediation for organizations large and small.Starting Price: $47.22 per user per year -
9
Opsgenie
Atlassian
Stay aware and in control of all Dev and Ops incidents. Notify the right people, reduce response time, and avoid alert fatigue. Opsgenie is a modern incident management platform that ensures critical incidents are never missed, and actions are taken by the right people in the shortest possible time. Opsgenie receives alerts from your monitoring systems and custom applications and categorizes each alert based on importance and timing. On-call schedules ensure the right people are notified through multiple communication channels including voice calls, email, SMS, and push messages on mobile devices. If an alert is not acknowledged, Opsgenie automatically escalates it, ensuring the incident gets the needed attention. Sign up for an instant free trial.Starting Price: $9 per user per month -
10
Fusion Framework System
Fusion Risk Management
Fusion Risk Management's software, the Fusion Framework System, enables you to understand how your business works, how it breaks, and how to put it together again. Our platform provides easy, visual, and interactive ways to explore every aspect of your business so you can identify single points of failure and key risks. Achieve resilience with greater speed and efficiency with Fusion’s flexible and integrated suite of platform capabilities that can be tailored to best fit the needs of your organization. We meet you wherever you are on your journey for more resilient operations. - Map critical service and product delivery processes as they actually are - Leverage objective risk insights that help you audit, analyze, and improve your business operations - Plan, orchestrate, and measure risk management and resilience activities with confidence - Leverage automation to reduce the burden of manual, time-consuming, repetitive tasks, freeing teams for higher value activities -
11
SV3
Building Intelligence
SV3 is a cloud-based, SAFETY-Act-certified software solution that enables secure access for visitors, vehicles and vendors. Whether it be at the lobby or loading dock of a building, warehouse or multi-tenanted environment, SV3's trusted access program ensures safe operations without gaps in your security system. -
12
Splunk Cloud Platform
Cisco
Turn data into answers with Splunk deployed and managed securely, reliably and scalably as a service. With your IT backend managed by our Splunk experts, you can focus on acting on your data. Splunk-provisioned and managed infrastructure delivers a turnkey, cloud-based data analytics solution. Go live in as little as two days. Managed software upgrades ensure you always have the latest functionality. Tap into the value of your data in days with fewer requirements to turn data into action. Splunk Cloud meets the FedRAMP security standards, and helps U.S. federal agencies and their partners drive confident decisions and decisive actions at mission speeds. Drive productivity and contextual insights with Splunk’s mobile apps, augmented reality and natural language capabilities. Extend the utility of your Splunk solutions to any location with a simple phrase or the tap of a finger. From infrastructure management to data compliance, Splunk Cloud is built to scale. -
13
Cloudaware
Cloudaware
Cloudaware is a cloud management platform with such modules as CMDB, Change Management, Cost Management, Compliance Engine, Vulnerability Scanning, Intrusion Detection, Patching, Log Management, and Backup. Cloudaware is designed for enterprises that deploy workloads across multiple cloud providers and on-premises. Cloudaware integrates out-of-the-box with ServiceNow, New Relic, JIRA, Chef, Puppet, Ansible, and over 50 other products. Customers deploy Cloudaware to streamline their cloud-agnostic IT management processes, spending, compliance and security.Starting Price: $0.008/CI/month -
14
Onspring
Onspring GRC Software
Onspring is an award-winning GRC automation and reporting software. Our SaaS platform is known for flexibility and ease of use for end-users and administrators. Simple, no-code, drag-and-drop functionality makes it easy to create new applications, workflows, and reports independently without IT or developers. - Manage a centralized risk register with multiple hierarchies - Keep tabs on financial impacts & probabilities based on risk tolerance - Capture & relate financial, operational, reputational & third-party risks - Map controls to regulations, frameworks, incidents & risks - Remediate findings through workflows or the POA&M process Ready-made products get you started in as quickly as 30 days: - Governance, Risk & Compliance Suite - Risk Management - Third-party Risk - Controls & Compliance - Audit & Assurance - Policy Lifecycles - CMMC - BC/DR FedRAMP moderate environment available.Starting Price: $20,000/year -
15
FireHydrant
FireHydrant
FireHydrant is the only comprehensive incident management platform that allows you to create consistency for the entire incident response lifecycle to focus on fighting fires faster. FireHydrant is the incident management platform for businesses to manage their complex systems. Our solutions allow developers to resolve, learn, and mitigate incidents faster so they can focus on what matters most, keeping business operations running smoothly and the customers their businesses serve, happy. We're focused on building technology that thoughtfully re-engineers incident management and sets a standard for how businesses think about reliability. Our goal is to cut through manual processes and create a simple, intuitive, and best of all, delightful to use platform. Create consistency for the entire incident response lifecycle with FireHydrant, the incident management platform for teams of all sizes. Connecting integrations unlocks even more runbook automation with FireHydrant.Starting Price: $20 per user -
16
Smartflow
Smartflow
Smartflow is a SaaS company that has built a platform for digitizing and optimizing inspections & checks. The platform's digital core is performing inspection-related tasks. Smartflow supports various companies in industrial verticals in preparing, performing, and reporting inspections. Our mission is to help field operators and inspectors complete their inspections in one visit to the worksite with zero errors. We are committed to creating an improved work experience that will allow the inspector to have instant access to the checks that have been carried out before, get a clear overview of what important matters emerged from those checks, and enable them to work faster cleaner and safer. Smartflow is a SaaS cloud-based solution. With the platform & app you can digitize all rounds of inspections, work processes, workflows, and frontline operations. Smartflow is a smart data capture solution that generates valuable data & insights working both online & offline.Starting Price: €295 Entry Fee / Monthly Price -
17
TaskCall
TaskCall
TaskCall is an automated incident response and management platform designed for IT and DevOps teams. It offers on-call management, AIOps, workflow automation, live call routing, analytics, status page and integration tools. Trusted across industries like retail, healthcare, financial services and government. TaskCall helps organizations detect, respond to and resolve incidents faster, minimizing downtime and improving team collaboration.Starting Price: $9/user/month -
18
Saint Security Suite
Carson & SAINT
This single, fully integrated solution conducts active, passive and agent-based assessments while its extensive flexibility evaluates risk according to each business. SAINT’s impressive, flexible and scalable scanning capabilities set it apart from many others in this space. SAINT has partnered with AWS, allowing its customers to take advantage of AWS’s efficient scanning. Should subscribers prefer, SAINT also offers a Windows scanning agent. Security teams can schedule scans easily, configure them with considerable occurrence flexibility and fine-tune them with advanced options. As a vulnerability management solution, SAINT Security Suite’s security research and development efforts focus on investigation, triage, prioritization, and coverage of vulnerabilities of the highest levels of severity and importance. Not willing to settle for just blanket coverage and raw data, our analysts focus on developing tools for what matters to our customers.Starting Price: $1500.00/year/user -
19
Klaxon
Klaxon Technologies
Keep your people safe, informed and productive Communicate effectively within your organization with our major incident, mass notification and planned maintenance solution. Keep your team safe with time-sensitive communication updates Manage major incidents, disasters, business continuity events, cyber incidents and other emergencies with instant notifications, preventing potentially damaging events from escalating. The best tool for efficient and flexible communication in your business Choose Klaxon to improve the way you communicate Multiple notification channels Using our self-service interface, recipients can choose how they receive major incident notifications — through email, SMS, Voice/Telephone, Smartphone App, Microsoft Teams, Skype for Business and more. Two-way communications. Customizable two-way communications across all devices allows recipients to let you know if they've been affected, mark as safe and more. Efficient incident management.Starting Price: $0.61 per user, per month -
20
CoScreen
CoScreen
CoScreen enables multiple team members to share and edit application windows simultaneously on a joint desktop. Collaborate and work together in real-time with 2-10 participants through collaborative screen sharing and high-quality video and audio chat. Share any application window with a single click. Your team members can edit them instantly as if they were their own windows and share their windows with you at the same time. Key features: - Crystal-clear audio and video chat - Multi-user screen sharing of any desktop or browser app with one click - Multi-user editing of shared windows using mouse and keyboard, 2-3x lower latency than Zoom, Slack, and Microsoft Teams - Integrate CoScreen with your favorite apps like Slack, VS Code, IntelliJ, and other JetBrains IDEs - Enterprise-grade compliance and securely encrypted connections Use cases: standups, 1:1s, sprint demos, pair programming, coding interviews, employee onboarding, incident management, and many more...Starting Price: Free -
21
incident.io
incident.io
Simple. Powerful. Effortless incident management. With a beautifully simple interface, powerful workflow automation, and integrations with all your existing tools, prepare for incident management like never before. We make adoption easy by meeting your teams where they already work in Slack, and integrating seamlessly with all the tools you already know and love, including Jira, Statuspage, and PagerDuty. We guide your teams through the most stressful times. Now anyone can run incidents with confidence so you can scale your organization without slowing down. Create consistency instantly with our easy to build workflows. Automate tedious processes from sending update emails to execs to compiling post-mortems, so you can focus on fixing and building world-class products. Avoid duplication and reduce unnecessary distractions by running more transparent incidents. You can assign roles and actions, provide incident updates, and find an overview of all live incidents.Starting Price: $16 per responder per month -
22
KloudMate
KloudMate
Squash latencies, detect bottlenecks, and debug errors. Join a rapidly expanding community of businesses from around the world, that are achieving 20X value and ROI by adopting KloudMate, compared to any other observability platform. Quickly monitor crucial metrics, and dependencies, and detect anomalies through alarms and issue tracking. Instantly locate ‘break-points’ in your application development lifecycle, to proactively fix issues. View service maps for every component in your application, and uncover intricate interconnections and dependencies. Trace every request and operation, providing detailed visibility into execution paths and performance metrics. Whether it's multi-cloud, hybrid, or private architecture, access unified Infrastructure monitoring capabilities to monitor metrics and gather insights. Supercharge debugging speed and precision with a complete system view. Identify and resolve issues faster.Starting Price: $60 per month -
23
xMatters
Everbridge
xMatters is an intelligent communications platform designed to accelerate essential business processes, especially IT operations, DevOps and major incident management processes. Trusted by over 1000 global companies, xMatters offers intelligent communication tools for effective IT management, business continuity management, employee engagement, and customer engagement. The platform delivers unmatched reliability and innovative functionality.Starting Price: $9 per user per month -
24
RingStor
RingStor
RingStor is an innovative data management company providing digital asset backup, incident management, emergency action and business continuity planning software solutions. Taking its name from the technical architecture involved in data storage, RingStor provides cost-effective, cross-platform, multi-tenant solutions renowned for high performance and reliability. The solutions are rapidly deployable, configurable to fit any infrastructure situation, and easily managed. RingStor has assembled the key components that any business needs to ensure a disaster does not seriously damage your business or even worse put you out of business. RingStor LifeJacket provides a powerful online tool for business to assess risks, log and track incidents, create emergency action plans and business recovery procedures. The SaaS solution enables business to get organized and prepared for a structured business recovery procedure in event of interruption. -
25
Activu
Activu
Activu makes any information visible, collaborative, and proactive for people tasked with monitoring critical operations and incidents. Our customers automatically see, share, and respond to events in real-time, with context, to improve incident response, decision-making, and management. Activu software, systems, and services benefit the daily lives of billions of people around the world. Founded in 1983 as the first U.S.-based company to develop video wall technology, more than 1,000 control rooms and command centers depend on Activu. The most Intuitive, Flexible, Feature rich wall control on the market. Organize information easily based on specific user needs. Easily create Layouts and Templates based on user needs. Organize, place and even move information across multiple video walls. Organize information assets in easily accessible, searchable Spaces. Support for virtually any information source type. -
26
TheHive
TheHive Project
A scalable, open source and free Security Incident Response Platform, tightly integrated with MISP (Malware Information Sharing Platform), designed to make life easier for SOCs, CSIRTs, CERTs and any information security practitioner dealing with security incidents that need to be investigated and acted upon swiftly. Multiple SOC and CERT analysts can collaborate on investigations simultaneously. Thanks to the built-in live stream, real time information pertaining to new or existing cases, tasks, observables and IOCs is available to all team members. Special notifications allow them to handle or assign new tasks, and preview new MISP events and alerts from multiple sources such as email reports, CTI providers and SIEMs. They can then import and investigate them right away. Cases and associated tasks can be created using a simple yet powerful template engine. -
27
StackPulse
StackPulse
StackPulse automates and orchestrates incident response and management, enabling a continuous approach to software services reliability. The StackPulse platform gives SREs, developers and on-callers the context and control necessary to analyze, respond to, and resolve incidents across the entire stack, at any scale. StackPulse transforms how engineering and operations teams operate software and infrastructure services. Our Platform makes it easy to get started collaborating with a suite of incident management tools, from automated war room creation, to data capture and auto-generated postmortems. The data captured during these incidents then generates recommendations for playbooks and triggers that result in significant reductions in MTTR or improvements in SLO adherence. StackPulse identifies risk based on specific patterns of your organization’s unique monitoring, infrastructure, and operational data, and then recommends automated playbooks tailored to your organization. -
28
ArmorPoint
ArmorPoint
Quickly identify and mitigate network threats as they happen in real-time. Ensure the network is secure and at safe operating levels after any setback. Immediately catch and isolate events that could pose a serious threat to the business. Monitor IT performances of the entire network stack right down to the endpoint. Record, store, and organize event logs and usage data for any network component. Adjust and control every facet of your overall security efforts through a single pane of glass. ArmorPoint takes the analytics traditionally monitored in separate silos, NOC and SOC, and brings that data together for a more holistic view of the security and availability of the business. Rapid detection and remediation of security events. Security, performance, and compliance management. Event correlation spanning your entire attack surface, security automation and orchestration.Starting Price: $250 per month -
29
Harness
Harness
Harness is an AI-native software delivery platform that helps engineering teams achieve excellence by automating and streamlining the entire software delivery lifecycle. It enables continuous integration, continuous delivery, and GitOps for multi-cloud, multi-region deployments with increased speed and reliability. Harness simplifies infrastructure as code, database DevOps, and artifact management to improve collaboration and reduce errors. The platform offers AI-powered testing, incident response, chaos engineering, and feature management to enhance quality and resilience. Harness also provides cloud cost management, security testing orchestration, and developer insights to optimize performance and governance. Trusted by leading enterprises, Harness accelerates innovation while reducing manual effort and risk. -
30
Shoreline
Shoreline.io
Shoreline is the Cloud Reliability platform — the only platform that lets DevOps engineers build automations in an afternoon, and fix issues forever. Shoreline reduces on-call complexity by running across clouds, Kubernetes clusters, and VMs allowing operators to manage their entire fleet as if it were a single box. Debugging and repairing issues is easy with advanced tooling for your best SREs, automated runbooks for the broader team, and a platform that makes building automations 30X faster. Shoreline does the heavy lifting, setting up monitors and building repair scripts, so that customers only need to configure them for their environment. Shoreline’s modern “Operations at the Edge” architecture runs efficient agents in the background of all monitored hosts. Agents run as a DaemonSet on Kubernetes or an installed package on VMs (apt, yum). The Shoreline backend is hosted by Shoreline in AWS, or deployed in your AWS virtual private cloud.
