Best Issue Tracking Software
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Compare the Top Issue Tracking Software as of December 2025
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What is Issue Tracking Software?
Issue tracking software provides the tools to track, record, manage and follow the progress of issues and tickets in order to resolve problems across different departments such as customer service, help desk, IT, financials, and more. Compare and read user reviews of the best Issue Tracking software currently available using the table below. This list is updated regularly.
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1
ManageEngine ServiceDesk Plus
ManageEngine
Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.Starting Price: $120.00/year/user -
2
CMW Platform
CMW Lab
CMW Platform is a low-code BPMS for building business-specific apps including issue tracking systems that go far beyond standard ticketing tools. It allows you to create custom workflows, forms, roles, and rules — fully aligned with your internal processes and enterprise architecture. Built-in process automation and EA modeling tools let you connect issue tracking with related operations like procurement, compliance, service requests, or change management. The platform provides a visual designer, business rule engine, and full API support for integration with any external systems — including ERP, CRM, email, and document management. You get audit trails, access control, dashboards, and automated routing — all configurable to your needs. Used across industries like manufacturing, finance, healthcare, and public services, CMW Platform helps enterprises manage internal issues, incidents, and requests with speed, control, and scalability — while staying compliant and future-readyStarting Price: $29/user/mo -
3
Zoho Projects
Zoho
Project management, as effective as it gets. Zoho Projects is a cloud-based project management tool that helps you plan your work, track it efficiently, and collaborate with your team wherever they are. Plan your project activities, assign work, manage resources and collaborate with your team better to get things done on time. Use Gantt charts to build your project plan and track your task schedule. Zoho Projects keeps you aware of your critical tasks and their dependencies, and immediately shows any deviations between your planned and actual progress. Save time on routine tasks. Whether you have a simple process or a complex workflow, our project management software has a drag-and-drop interface that makes new automations easier to visualize and deploy. Log billable and non-billable hours with the Projects timesheet module. Record every minute of your hard work, either manually or with timers, and our built-in integration with Zoho Invoice will generate invoices.Starting Price: $4/user/month -
4
Project Insight
Project Insight
Project Insight is project and portfolio management software built for growing teams and businesses. It brings all your project work together from across departments and software tools, helping you streamline workflows, automate processes, and make faster, more accurate decisions with real-time data. Manage work dynamically at the project, program, and portfolio levels to keep teams aligned and focused on strategic goals. Roll up details like status, resources, budgets, and risks instantly, so you can stay ahead of challenges and drive results. Connect Project Insight with the tools you already use — including Azure DevOps, Jira, Microsoft Project, Salesforce, and ServiceNow — to reduce manual work, break down silos, and improve collaboration across your organization. Leverage AI to predict future capacity, balance workloads, and suggest the best resources for every project. Use AI-powered search to quickly surface project data and keep work moving forward.Starting Price: Free -
5
Bordio
Bordio
Bordio is a comprehensive project management software that integrates team management software, task management tools, and a project planning calendar all in one platform. It brings together everything teams need to get their work done, from setting up projects with a project planner and organizing tasks on a kanban board, to collaborating with team members using a task board. The platform provides a clear view of what needs to be done each day with its online calendar, making overwhelming to-do lists a thing of the past. With features for scheduling tasks on specific days and keeping track of progress with color-coded statuses, Bordio keeps teams focused and acts as an effective project tracker and task tracker. You can invite guests like clients or freelancers into projects at no extra cost and work together seamlessly. The inclusion of a team task planner and team tracker ensures that every member’s efforts are synchronized and visible.Starting Price: $5.99 per user per month -
6
Freshdesk
Freshworks
Freshdesk is a cloud-based customer service software that helps businesses provide exceptional customer service across every customer touchpoint. With Freshdesk, businesses can: - Manage customer conversations across multiple channels such as email, phone, chat, social media, etc., from a unified view - Improve agent productivity with smart workflow automation rules - Deliver seamless self-service experiences with AI-powered chatbots and branded help centers - Monitor key performance metrics with advanced analytics and custom reports Over 50,000+ customers including Hugo Boss, Toshiba, Cisco, The Atlantic, Chargebee, Grofers, and PhonePe trust Freshdesk to help them provide faster customer service with ease.Starting Price: $15.00/month/user -
7
Asana
Asana
Asana helps teams orchestrate their work–from daily tasks to strategic cross-functional initiatives. With Asana, teams are more confident, move faster, and accomplish more with less—no matter where they are located. More than 119,000 paying customers and millions of free organizations across 190 countries rely on Asana to manage everything from company objectives to digital transformation to product launches and marketing campaigns. In Asana, you can track the status of initiatives with ease and get an accurate view of how you’re progressing towards goals. Report on project progress in minutes with real-time work reporting to create visibility for teams and stakeholders. Join millions of users getting work done with a free trial.Starting Price: Free -
8
ClickUp
ClickUp
ClickUp is the future of work with tasks, docs, goals, project management and more. Data silos and duplicate spend have no place in a modern workplace. ClickUp brings all of your work into one place—one app to replace them all. Whether you're proofing ads or working on sprints, ClickUp is fully customizable for every type and size of team. Built for teams of all sizes and industries, ClickUp’s fully customizable and proprietary features make it a must-have for any teams that want to keep everything from design to development in one place. ClickUp AI is a role-based AI assistant that helps software teams use artificial intelligence to streamline workflows, save time, and enhance creativity. ClickUp AI provides more than 100 templated prompts that are tailored to users. These prompts were developed in partnership with workplace experts across industries. ClickUp AI can be used for AI writing, AI coding, summarizing, writing briefs, sales/marketing emails, and more.Starting Price: $5/user/month -
9
Jira
Atlassian
Jira is the only project management tool you need to plan and track work across every team. Jira by Atlassian is the #1 software development tool for teams planning and building great products. Trusted by thousands of teams, Jira offers access to a wide range of tools for planning, tracking, and releasing world-class software, capturing and organizing issues, assigning work, and following team activity. It also integrates with leading developer tools for end-to-end traceability. From short projects, to large cross-functional programs, Jira helps break big ideas down into achievable steps. Organize work, create milestones, map dependencies and more. Link work to goals so everyone can see how their work contributes to company objectives and stay aligned to what’s important. Your next move, suggested by AI. Atlassian Intelligence takes your big ideas and automatically suggests the tasks to help get it done.Starting Price: Free -
10
nTask
nTask
nTask is an online project management platform, known for pioneering simplified work management. The platform helps to get more done while meeting all of the quality standards of industries. nTask is extensively customizable, and one of the most affordable in the industry. nTask is designed for all-sized teams and industries. Over 200,000+ companies trust nTask globally for managing campaigns, sprints, product development, inventory, clients, company goals & targets, and much more. nTask enables faster project completion through one platform that enables all team members to work efficiently without shuffling through multiple apps and has all the tools necessary for project management, such as custom fields, financial summary, task management, risk management, issue tracking, Gantt charts, Kanban boards, team collaboration, documents sharing, to-do lists, project planning, resource allocation, time tracking, timesheets module, roles/permissions, and workspace customizationsStarting Price: $3 per user/month -
11
Userback
Userback
Userback is the leading user feedback and bug tracking solution for software teams looking to understand users and build better products. With Userback, you can collect metadata-enriched visual feedback and gain deep insights into your user's sentiment and behavior with in-app surveys like NPS, CES, and CSAT metrics. Add deep context to any piece of feedback via full session replay features. Create user segments and track every user from the moment they log in. Survey only the cohorts that are important to you and understand your user experiences throughout the entire lifecycle from trial to churn. Wrap it all up with branded feature portals, and public roadmaps, and a centralized location for all your feedback to reduce feedback overhead by 70% and increase feedback closure times by 10X. No code? No problem. Start instantly with a code-free browser extension, perfect for internal QA and bug tracking.Starting Price: $7 per month -
12
Freshservice
Freshworks
If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more.Starting Price: $19/agent/month -
13
juno.one
DENEVY Labs
If you are looking for a simple way how to manage and plan projects, track issues, estimating time, use Helpdesk features, and in one place also cover test management, juno.one is the right choice for you. With clear dashboards, you are allowed to manage tasks and track bugs in a way you’ve seen never before. For scheduling your day-to-day activities juno.one offers really simple project swim-lanes and Gantt diagrams implemented in Roadmaps. Your project should be well designed and Epics or Stories are usually scaffold for your progress so why aren't they integrated with other project elements - simple and easy with juno.one. Of course, during the day you are charged with tone TODO tasks and always need help-hand with AI elements to organize and improve your focus on things to target more. What wasn't tested can’t work - that is the orthodox outlook from software testers and they are right. Excellent simplification with juno.one tool could improve your test management process.Starting Price: $10 per team, per month -
14
Backlog
Nulab
Backlog is a project management and collaboration tool for teams that want higher productivity, greater visibility, and simple project tracking. Development teams can work together with Design, Marketing, IT, and more to release high-quality projects, faster. Core features include Projects, Gantt Charts, Burndown Charts, Issues, Subtasking, Watchlist, Comment threads, Version control, File sharing, Wikis, and Bug Tracking. Update your projects on the go with iOS and Android apps.Starting Price: $35/month -
15
BugHerd
Splitrock Studio Pty Ltd.
BugHerd is the world's simplest visual feedback & bug tracker tool for websites, loved by thousands of great teams worldwide to manage their web projects. Point & click client feedback directly to your site, with ZERO project limits. --- 🌟BugHerd works in 3 easy steps:🌟 1. Pin feedback to your webpage elements with the intuitive browser extension. 2. Contextual metadata is automatically added to all pins including; browser, OS, screen size & resolution, selector information and more. 3. Task cards are instantly created from feedback, helping you manage your workflow. --- No more emails, no more spreadsheets, no more headaches. Get started in minutes, with a free 14 day trial.Starting Price: 14 Day Free Trial -
16
P4 Plan
Perforce
P4 Plan (formerly Hansoft) is a real-time planning and project management tool designed to enhance collaboration across teams, offering flexibility in managing projects through various development methodologies such as SAFe, Scrum, Kanban, and more. It allows teams to track work, time, and progress in real time, providing comprehensive visibility and advanced features like capacity planning and project history. The tool integrates with existing workflows and tools, such as P4 and Perforce ALM, for deeper traceability and smoother operations. With a user-friendly interface that adapts to individual team preferences, Helix Plan helps accelerate planning and decision-making, ensuring faster delivery and greater efficiency across development teams.Starting Price: $28.00/month/user -
17
Alloy Navigator
Alloy Software
Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters. Covering several IT disciplines ranging from Help Desk, Inventory & Knowledge Base Management to ITIL-driven standards such as Change & Configuration Management, Alloy Navigator is the perfect solution for small, medium and enterprise businesses who strive to achieve the highest levels of productivity.Starting Price: $19.00/month/user -
18
BVDash
BirdView Insight Inc.
BVDash presents a clean multiplexed and unique "Bird's-eye View" Dashboard. A one-stop interface for all project data; a true portal to access all systems and tools that project teams use for complex and simple projects from a single interface. The most powerful, yet simple communication and collaboration tool for all project teams. This solution offers features like program portfolio management, risk management, quality management, issue management, budget, scope, schedules, team communication and much more.Starting Price: Free -
19
SpiraTest
Inflectra
SpiraTest by Inflectra is a complete quality assurance and test management system. With SpiraTest, software teams can manage their test cases, requirements, and defects or bugs with the platform's requirements traceability and real-time coverage analysis. SpiraTest is available both as an on-premise and a cloud-based solution.Starting Price: $9.99/month -
20
EasyQA
ThinkMobiles
In order to start catch crashes which can appear in you Android or iOS applications, you need to integrate EasyQA Software Development Kit with the code of your apps. To download SDK and find full instructions on connecting it to a project, you can open the Integrations page within your project in EasyQA Test Management Tool. When you connect the SDK to your project, use the generated token and initialize it in the application class of your project. After that you can create your app’s build and upload it in Test Objects within your project in EasyQA and your application starts to send crashes to the service. After you have added our EasyQA SDK into your project and uploaded it to Test Objects within your project in EasyQA, you can track your app’s crashes on our website. You just need to download the app to any Android or iOS device and start testing. When there is a crash, reboot the app and press Upload button.Starting Price: $10 per user per month -
21
Axosoft
Axosoft
It's easier to plan sprints efficiently when you use Axosoft Release Planner to view the capacities of your sprint, team, and team members and assign work accordingly. Visualize progress with Axosoft's Card View. This fully interactive kanban board allows you to customize and edit item cards, add work logs, and see work-in-progress limits. Release on time when you have the right metrics at your fingertips. Axosoft custom dashboards provide a concise overview of your velocity, projected ship date and more. Turn emails into support tickets, respond from inside Axosoft, and track customer conversations from start to finish! Build unlimited Wiki pages for test cases and documentation, and link to them from Axosoft items for quick reference. Create a custom Portal for your customers to create and edit tickets without using paid Axosoft accounts. A powerful and comprehensive set of tools for software developers.Starting Price: $250 per year -
22
Projektron BCS
Projektron GmbH
Projektron BCS is a web-based project management software that enables you to prepare, plan, execute, evaluate and invoice projects. Classic project work tasks are complemented by further tools in the end-to-end solution. BCS enables you to check the current status of your project at any time. You can monitor the project progress based on the recording of efforts and obtain a reliable forecast of key indicators. Projektron BCS is sold in seven languages and used by more than 850 customers in 16 different countries.Starting Price: 20$/user -
23
Tickd
CodeArcs
A simple yet powerful web based tool for managing your projects. Whether you are a small business or a larger Enterprise, Tickd will help your teams manage tasks and collaborate effectively with it's easy to use interface. It integrates with the tools you already use such as email and Slack, and is mobile friendly removing the barriers to free flowing communication. Built on a secure, scalable platform, Tickd is an inexpensive solution for your business. Sign up now for a free trialStarting Price: $15.00/month -
24
LightCat
LightCat
Product Knowledge is your team's edge. Building this knowledge is hard. Scribbling notes is easy! In LightCat, you Scribble. Then you connect these "scribbles" to build the tree of knowledge. Plus - embed charts, videos and Figma boards. Building the knowledge tree is simple. Just add a tag to a note. That's it. The tags act as connectors - like edges of a graph. The scribble now appears inside every other document with the tag. In LightCat, a scribble creates features and user stories - or "tickets". Convert the whole Scribble to one feature. Or map different lines to different features - it is your preference. Soon, you will be able to push the tickets to JIRA. LightCat is a powerful WYSIWYG Markdown editor. You can create professionally written Product Documentation pretty easily. Keep everyone on the same page. LightCat has a powerful Product Decision Framework - Storyboard. Storyboard is flexible like a spreadsheet and powerful like an algorithm.Starting Price: $9 per user, per month -
25
Yodiz
VizTrend
Get a full view of your team capabilities and work efficiently. Plan customer projects, teams, resources and individual workload. Realtime engagement capabilities with notifications, comments and tagging to enable better collaboration. Prioritize and organize customer requirements easily into epics, stories and tasks. Forget about manual tracking. Set the goals and track them easily with powerful dashboards, in-depth analytics and real-time notifications. Easy integration with help desk software, email and other channels to bring the development team closer to the customer. Actionable smart analytics that provides in-depth understanding and forecasting. Easily customize to better suite your needs. Integrate with your existing workflow to maximize efficiency, increase visibility and ultimately deliver faster. Increase your efficiency by integrating Yodiz with all of your other favorite applications. From customer support systems to time tracking all is covered.Starting Price: $5.00/month/user -
26
Countersoft Gemini
CounterSoft
Gemini can provide a solution to any number of scenarios you have. With our unique project templates Gemini can adapt the user interface and speak your project's taxonomy. The workspace feature allows you to focus on the data that really matter. Gemini's Issue Tracking removes the need to micro-manage the processing of issues and communication around them. You control what information is captured, the workflow and notifications. Bugs are natural part of software development, Gemini Bug Tracking helps you track, manage and resolve them faster. Integrated Testing allows you to make sure that those bugs won't come back. SCRUM, Kanban or whatever agile methodology you use Gemini has it all. Powerful sprint progress reports allows you to make sure that you will not miss your due date and upset your customers. With Gemini your help desk function is fully integrated with the rest of your organization so that the management of problems is no longer a problem for you.Starting Price: $10 per user per month -
27
Planio
Planio
Issue Tracking, Project Management, Version Control, Help Desk, File Sync, Wikis and Chat. Building a product. Shipping software. You need fingertip access to information. Too often, that information is spread out through issues, git commits, ideas sketched out in the wiki and random documents. Planio helps you put all this information in one place. Tracking issues, tasks and bugs is core to Planio. That means you can configure exactly the information tracked in each issue. You can create powerful workflows that define available steps based on roles. Planio supports agile frameworks such as Scrum. You can plan sprints, and track progress on the Agile Kanban-style board. But you can also use more traditional project management techniques such as milestones or the Gantt chart. That’s handy when you don’t manage everything with agile techniques. Your team starts churning out files, prototypes and fancy powerpoint presentations.Starting Price: $25 per month -
28
TM4J
SmartBear
Test Management for Jira (TM4J) is the enterprise test management tool to plan, manage, and measure your entire testing life-cycle inside Jira for both agile and waterfall methodologies. TM4J offers scalability, availability and performance for mission-critical projects running on any Jira deployment (Cloud, Server and DataCenter). By using TM4J you'll empower agile teams with BDD at scale with Cucumber or your chosen gherkin compatible tool for collaboration between developers, testers and domain experts. Take advantage of up to 70 built-in reports to make informed decisions based on real-time metrics across your entire software development lifecycle. With our powerful FREE REST API, easily integrate CI servers, DevOps and test automation tools and frameworks you already use to save time and effort. TM4J is used by more than 3.000 clients worldwide and is the top rated QA and Testing app for Jira.Starting Price: $10.00/month -
29
Reqtest
Reqtest
Reqtest is the only tool you need to quality assure your IT project. The platform enables you to manage requirements, perform extensive testing and track bugs through the entire lifecycle. Managing the scope, quality, & progress of your IT projects have never been easier. – Collaborate within the organization and with suppliers – Integrate with your favorite developer tools such as Jira, DevOps – Track the progress with custom reports and dashboards With headquarter in Stockholm and over 13000 global users (spread in 4 continents), we empower project managers, PMO's, test leaders and QA teams to take control over their IT projects. -
30
ScriptRunner for Jira
Adaptavist
Unlock the true power of Jira with the only admin app you’ll ever need. Available on Cloud, Server and Data Center. The complete solution to automate, customize, and extend Jira. ScriptRunner gives you capabilities you didn’t know were possible with Jira Software and Jira Service Desk, using the power of Groovy scripting. From automating bulk actions and creating scripted fields, to building bespoke workflows, and 3rd party integrations, ScriptRunner gives every Jira admin superpowers! One app instead of dozens of apps and plug-ins. Model complex business processes using advanced Jira automation. Focus admin resources where they matter and skip the grind of repetitive tasks. Save the time and hassle of writing a complete plug-in with Groovy scripts that just work. Discover how ScriptRunner can turn your Jira instance into all that you ever wanted it to be.Starting Price: $0.57 per user per month
