Best Knowledge Management Software of 2025

Guru

Guru is the AI Source of Truth for your company. It’s an AI knowledge platform that connects everything your teams know—across chats, docs, and apps—into one trusted layer that delivers cited, permission-aware answers everywhere you work. Guru automatically connects to tools like Slack, Teams, Google Drive, Confluence, Salesforce, Zendesk, and more, so employees and AI assistants can access verified knowledge directly in their workflow. Every answer shows where it came from, inherits existing permissions, and stays accurate automatically through built-in verification and expert updates. By connecting knowledge, making it accessible everywhere, and keeping it trustworthy automatically, Guru eliminates manual searches and ensures everyone—human or AI—works from the same truth.

3,534 Ratings

Starting Price: $25

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Vivantio

Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across B2B Customer Support, IT, HR, Facilities, Finance, and Legal. By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. The platform scales to meet the complex business needs of large, multi-site organizations, especially during periods of high growth. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.

26 Ratings

Starting Price: $59.00/month/user

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Theum

Theum AG

Theum is cutting-edge software that combines comprehensive knowledge management technology with the power of generative AI to create the ultimate platform for automating and controlling your organization’s knowledge flows and realizing the maximum value of your knowledge assets. - Automate complex requirements for aggregating, curating, synchronizing, securing, converting, publishing, and delivering knowledge from every silo - Enable fast retrieval of the exact, detailed knowledge needed for any task with state-of-the-art, multilingual semantic search enhanced with one-of-a-kind, intelligent context guidance - Empower users with the analytical power of ChatGPT, ready-to-use with a few clicks and seamlessly integrated with your knowledge - Improve knowledge quality and impact by measuring user engagement, access patterns, trending needs, knowledge hotspots, and more - Eliminate unscalable AI development, uncontrolled knowledge flows, and the risk of unapproved knowledge

5 Ratings

Starting Price: $990 per month

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Docsie

Docsie is an award-winning digital documentation and knowledge management platform based in Ontario, Canada. You can access Docsie through a SaaS web application to create & edit documentation from any location. Then, you can publish content to a dynamic knowledge portal that users can access whenever they need information! Docsie offers powerful business-grade features to write & manage product documentation: - Docsie Pilot onboarding - Custom portal design & optional training for paid plans - Internal & external portal for employees & end-users - Workspaces - Knowledge base analytics & user feedback collection - Free custom domain - Markdown import & export - WYSIWYG Editor - iFrame embed - SwaggerAPI import - Snippet, fragment, document & topic templates - Help center & in-app help interface - Guided tour builder - Version & language management - Webhooks - AI translation & content generation - Project management - RBAC/JWT/SSO for security

Starting Price: $39 per month (annual)

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Freshdesk

Freshworks

Freshdesk is a cloud-based customer service software that helps businesses provide exceptional customer service across every customer touchpoint. With Freshdesk, businesses can: - Manage customer conversations across multiple channels such as email, phone, chat, social media, etc., from a unified view - Improve agent productivity with smart workflow automation rules - Deliver seamless self-service experiences with AI-powered chatbots and branded help centers - Monitor key performance metrics with advanced analytics and custom reports Over 50,000+ customers including Hugo Boss, Toshiba, Cisco, The Atlantic, Chargebee, Grofers, and PhonePe trust Freshdesk to help them provide faster customer service with ease.

31 Ratings

Starting Price: $15.00/month/user

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monday.com

Simplify the way your team works with monday.com, a cloud-based project management platform that provides customizable no-code solutions for a wide range of use-cases such as marketing, sales, operations, IT, HR, and more. monday.com allows businesses of all sizes to work in an efficient environment where every team member can assign tasks, automate repetitive work, collaborate in real-time, and share files. With this platform, you can manage everything from simple to complex projects and ensure seamless communication between team members. Customizable dashboards give quick high-level overviews of every project, visual boards help organize tasks, and thanks to integrations with third-party applications such as Outlook, Zoom, Gmail, Google Drive, Dropbox, Excel you can continue working with all your existing tools within the platform. monday.com also offers dedicated solutions, such as monday dev and monday sales CRM, designed to answer the needs of specific industries and verticals.

97 Ratings

Starting Price: $39/month for 5 users

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Box

Store, sign, and secure your content on Box, the leading Intelligent Content Management platform. Built for the AI-first era, Box simplifies your tech stack and conserves cost with one secure, end-to-end solution for the entire content lifecycle. ✓ Unlock the value of your content with AI: Pair top AI models with your organization’s content to find information, extract insights, build custom AI agents, and automate the work that slows you down ✓ Get unlimited collaboration: Create, manage, and share files from anywhere, with anyone ✓ Protect your content: Secure your sensitive files and data, thanks to granular access controls, intelligent threat detection, and adherence to stringent compliance requirements ✓ Scale with 1,500+ integrations: Work from anywhere across all your team’s favorite apps and extend the power of Box with APIs

72 Ratings

Starting Price: $5 per month

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Zoho Desk

Zoho

Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.

17 Ratings

Starting Price: $12.00 per user per month

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User.com

User.com is a full-stack marketing automation software for all your messaging and relationships with customers. User.com is a single platform with many features providing you with easy-to-use, robust tools for marketing, sales, and support teams. Use the various features to send consistent communication to your customers across a variety of channels, from email marketing, live chat, web and mobile push, SMS messaging, call centers, and more, turning every visitor into happy customers. See every piece of data and measure everything with all activities organized in a single place, that can be customized to show only essential metrics as you determine, to make actionable decisions easy. Ready to check it out? Sign up for a free demo trial now at User.com →

10 Ratings

Starting Price: $249.00/month

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Taskade

Taskade is the simplest way to map out your workflows, from ideas to action. Create checklists, mindmaps, kanban boards, and more, all with integrated video chat on the same page. Whether you're ticking off daily goals, managing a group project, or planning a holiday with friends — getting organized with Taskade is simple, friendly, and fun. Collaborate better by using Taskade to share your lists and notes. Work with team members to edit content together in real time, manage group tasks, and brainstorm live via chat. Taskade can be used by individuals or teams, at home or at work (or anywhere!) Automatic syncing means your lists and notes are always up to date on every device. Taskade is the all-in-one collaboration platform for remote teams. Unleash your team productivity with task lists, mindmaps, and video chat.

5 Ratings

Starting Price: Free

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Kapture CX

Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued and every resolution unique. With expertise in four key industry verticals: Retail (offline + ecommerce), BFSI, Travel, and Consumer durables (consumer goods and appliances), Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

3 Ratings

Starting Price: $39/month/user

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HappyFox

HappyFox is a cloud-based Customer Support management software, designed to give any size operation the edge they need to increase customer satisfaction. With a highly customizable platform, mobile-ready interface, and multilingual capabilities, HappyFox offers users the ability to integrate with favorite 3rd-party apps seamlessly. Now that is what a 'best-of-breed' software looks like.

2 Ratings

Starting Price: $9/agent/month

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Crisp

Give your customer messaging experience a human touch. Increase customer satisfaction using a live chat. Beyond chat software, Crisp simplifies your customer support by unifying all the channels of your customer relationship. Your customers benefit from an incredible shared inbox experience. Respond to your website visitors from one solution and reduce your costs thanks to our live chat app! Statistics show that website visitors who receive assistance through a chat are more likely to make a purchase. With our free chat solution, you can send automated messages that create a proactive customer service which converts visitors into opportunities. Think CRM software is about contact management? Think again. Crisp CRM has much more to offer than a simple CRM software. Crisp comes with dedicated features that will help small businesses to automates repetitive tasks to let them close more deals. Get more hot leads straight into your pipeline.

2 Ratings

Starting Price: $25.00 per month

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NICE CXone Mpower

NICE

NICE CXone Mpower is an AI-driven customer service automation platform that unifies workflows, agents, and knowledge into a single, scalable system. It enables businesses to design, build, and operate end-to-end workflows, fostering seamless collaboration between customer service and back-office teams. The platform facilitates the rapid development of AI agents informed by historical interaction data and enhances human agent productivity through specialized AI copilots. By centralizing data, knowledge, and AI models, CXone Mpower ensures secure, contextually enriched interactions, leading to more efficient and personalized customer experiences.

2 Ratings

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Shelf

Shelf.io

Shelf frees companies from the complexities of knowledge management with AI, so employees can do a better job and always find the answers they need. MerlinAI actively listens and suggests answers, responses, recommendations and decision tree content to help drill down to the most accurate solution. Remote workers and agents are also free to browse through your company’s entire content library directly in the tools they use most. Shelf modernizes and centralizes the knowledge tech stack, integrating all your sources, then pushing content and answers everywhere your employees work. Companies with distributed workforces are realizing there’s still room for more efficiency. AI-driven Knowledge Management is solving the biggest challenge holding up your people’s progress: finding answers fast so they can move the needle forward.

1 Rating

Starting Price: $30/mo

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Knowmax

An AI knowledge management platform created by CX experts with 10+ years of experience in omnichannel customer service. Great customer experience is no longer a differentiator — It’s a must. When every conversation matters – Knowmax ensures seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with AI backed knowledge management system. Semantic Search helps improve the findability of information, reduces time to access right information and ensures accurate resolution in the first contact. Ensuring harmony in the information going to the customer from assisted and digital Channels, else experience goes for a toss. Empowering your Champions with the right tools which helps them to take the next best action within a few clicks while solving customer’s query.

1 Rating

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Docuo

Spreading

Docuo is an All-in-one tool documentation platform. It is a SaaS platform that helps you to build a great self-service knowledge base for your customers and internal users (public or private knowledge bases). It can Elevate your team's capabilities with one powerful documentation tool. Eliminate fragmented workflows, consolidate tasks, and supercharge efficiency. Benefits of using Docuo: —AI-Assisted Writing：Docuo Copilot automates documentation writing so developers can focus on coding, not writing. —Cross-Team Collaboration: Enable seamless collaboration so your developers and tech writers can co-create stellar documentation with ease. —Easy-to-use Editor: Intuitively embed images, videos, code and more. Customizable blocks make rearranging content effortless. —Hassle-Free Doc Management: Centralize docs for all products enabling effortless version control. —Publish Docs Sites: Docuo handles optimizations for responsiveness, mobile-friendliness and SEO

Starting Price: $31/month/team

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Bloomfire

Bloomfire is the leader in knowledge engagement, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Our cloud-based knowledge engagement platform gives people one centralized, searchable place to engage with shared knowledge and grow their organization's collective intelligence.

Starting Price: $25/user/month

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ThinkOwl

ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. ThinkOwl's arsenal of potent solutions—OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS—are designed to automate routine tasks, boost agent productivity, and enhance service efficiency. It offers the perfect blend of service desk features, conversational or generative AI, and an omnichannel communication environment. Its workflow automation, AI technology, and software integration capabilities are a real treat for digital communication. Additionally, ThinkOwl excels in data analysis, generating advanced reports that offer real-time insights into KPIs across topics, teams, and channels.

Starting Price: $0

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StriveChat

Convert visitors into happy customers by automating communications. Let the bots do the work proactively engaging customers with context-based messages. Empower self-service for maximum customer convenience. Reduce customer service costs with KB tutorials, step-by-step guides, advisory bots and real-time chat. Make every visitor a happy repeat customer. Create unparalleled customer experience through engagement bots, knowledge base, and chat on-demand. Fast-track customer issue resolution with full-featured task management. Keep everything organized and discoverable by your team. Real collaboration in real-time. Automate engagements with your website visitors. Provide on-demand content to your website visitors. Promote your product via targeted engagements. Educate website visitors about your product or services. Provide content management services to your clients. Enhance your client’s lead generation. Improve conversion rate via targeted engagements.

Starting Price: $11 per user per month

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Swimm

Never let onboarding, knowledge silos, or context switching slow you down. Use Swimm to create and edit docs that are coupled with your code, auto-synced, and integrated into your workflow. Swimm's language agnostic editor, paired with its Smart Tokens and Snippet Studio is the foundation for modern documentation. Build great media-rich docs coupled with the code. Swimm's Auto-sync algorithm, helps your documentation stay in sync through refactoring and reorganization. You don't have to worry about changing file names, function names, or your implementation. Swimm will be able to keep up with it. Swimm checks your docs as your code evolves, and notifies you if your changes affect your documentation. Access docs right next to the code they refer to. Stay in your IDE and your flow. When you click on a link, your IDE will open a new tab with the documentation perfectly rendered from Markdown.

Starting Price: $29 per month

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eesel.ai

Connect your knowledge with ChatGPT and build an oracle that can instantly answer any question. Add it to your internal Slack or as a website widget. From Confluence pages to Jira issues to Notion pages to Google Docs, you can build a custom ChatGPT oracle that knows about all of your company knowledge. Your data is stored securely in a SOC2 compliant app, and only available to your Oracle. The data is never used to train the models. Get the ultimate teammate that can immediately answer any question. Get the ultimate support agent that can resolve any customer question. Get started for free. If you find a better price, we'll beat it. We’re a Slack app and Browser extension focused on Confluence, making it easier to answer the questions you have about your Confluence pages. With this app, you can get a "ChatGPT over your docs", right in your eesel. eesel ChatGPT is only aware of pages that you browse after starting the trial.

Starting Price: $49 per month

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AFFiNE AI

AFFiNE

Generate ready-to-use presentations, one prompt at a time. Turn your ideas into images and mind maps for easy, impactful communication. Get insight, perfect tone, summarize content, and more all in seconds. Create quality content from sentences to articles on topics you need. Turn your outline into beautiful, engaging presentations. Summarize your content into structured mind-maps. We are building AFFiNE to be a fundamental open source platform that contains all the building blocks for docs, task management, and visual collaboration, hoping you can shape your next workflow with us so that you can make your life better and connect with others, too. Rewrite like the professionals, change the tones, and fix spelling and grammar. Memorize and tidy up your knowledge with auto-sorting and auto-tagging. AFFiNE AI is the universal editor that lets you work, play, present, or create just about anything.

Starting Price: $6.75 per month

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Onyx

Onyx is an open source AI platform that integrates seamlessly with your company's documents, applications, and personnel, enhancing productivity across various teams. It enables users to find answers across all team applications, and AI assistants powered by your organization's unique knowledge, accessible directly within your workflow. Developers can build custom workflows using open-source APIs, facilitating the creation of AI applications tailored to specific needs. Onyx connects to over 40 applications, including Asana, Google Drive, Slack, and Zendesk, ensuring real-time synchronization with document-level access. The platform supports deployment in various environments, such as fully air-gapped setups within your Virtual Private Cloud (VPC) or on-premise, ensuring data security by preventing information from leaving your deployment. Document-level permissions are automatically inherited from connected sources.

Starting Price: $16 per month

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AllegroGraph

Franz Inc.

AllegroGraph is a breakthrough solution that allows infinite data integration through a patented approach unifying all data and siloed knowledge into an Entity-Event Knowledge Graph solution that can support massive big data analytics. AllegroGraph utilizes unique federated sharding capabilities that drive 360-degree insights and enable complex reasoning across a distributed Knowledge Graph. AllegroGraph provides users with an integrated version of Gruff, a unique browser-based graph visualization software tool for exploring and discovering connections within enterprise Knowledge Graphs. Franz’s Knowledge Graph Solution includes both technology and services for building industrial strength Entity-Event Knowledge Graphs based on best-of-class tools, products, knowledge, skills and experience.

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AnswerDash

CloudEngage

Improve your customer experience and cut support costs by 30% - 50%. Customers no longer need to leave the page to get smart, instant answers to their questions. AnswerDash AI predicts user needs and presents Q&A that is contextual to the webpage or personalized to the user. Now your customers can get instant answers without submitting a ticket or starting a live chat. Predict user queries based on webpage content or user profile.

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Coveo

360° relevance across Websites, Ecommerce, Service, and the Workplace. Every search, recommendation, and interaction made it better. We help businesses deliver the relevant experiences people expect. With the Coveo Relevance Cloud, relevant search is just the beginning. Harness self-optimizing AI that learns from every click and query, at every touchpoint. So you can deliver experiences that get better and better, notice search relevance from Day 1, and scale to full 360° Relevance. Every click and query tells you what a customer wants. Serve up relevant product results, and tailored product and content recommendations, that they’ll want to 'add to cart. Connect each customer to the most relevant answers faster, with AI-powered customer self-service and AI-assisted agent responses. Coveo scores high marks for how we make things work, from drag-and-drop UI customizations to headless APIs and more.

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Dokit

The Dokit manual software empowers you to create, share and track visual step-by-step instructions, user guides and best practices that fit any screen and device. Dokit includes features such as Cataloging/Categorization, collaboration, Page templates, Visual editor, Drag & Drop, Media Gallery, Image annotation, Multilingual, Document importation, Approval workflow, Notifications, Forum and Comments. Alternative competitor software options to Dokit include Dozuki, Swipeguide, Speachme and StepShot

Starting Price: 60€/month

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Capacity

Capacity is the world’s first Work Automation Platform, powered by artificial intelligence, that automates support for your customers and employees. The Capacity AI continuously learns from organizational knowledge and the interactions within your business to automate your helpdesk, processes, and decisions in real time. Key Benefits: Grow revenue with lower costs. Reduce the time and money spent answering repetitive questions with a new kind of helpdesk that enables you to escalate from tier-0 to tier-1 support with ease. Increase employee engagement. Employees are inundated with emails, phone calls, shoulder taps, and tickets. Empower your team with instant access to centralized knowledge, so your support team can focus on strategic goals and tasks that require higher-level thinking. Improve customer satisfaction. Customers have a lot of questions. Give your customers the experience they deserve with instant answers to their FAQs 24/7.

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Yenta Bot

Yenta Bot is a conversational AI knowledge base in Slack. Ask YentaBot questions and get answers based on previous conversations. Yenta Bot indexes past conversations in public channels that it is invited to. Then it uses that data to answer questions and shares links to the conversations that informed the answer. Yenta Bot was built during Miami Hack Week. We won 1st place along with “Best use of Open AI”! representing QuickNode HQ. We’re building in public! Daily updates during hack week on our Substack newsletter. Just like a person, Yenta only sees and indexes public channels that you specifically invite it to. It won’t use direct messages or private channels to answer questions. Just like a person, Yenta only sees and indexes public channels that you specifically invite it to. It won’t use direct messages or private channels to answer questions. If it doesn’t have a confident answer, it will say it’s missing context. Answers are surprisingly accurate.

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Best Knowledge Management Software

Compare the Top Knowledge Management Software as of November 2025

What is Knowledge Management Software?