Audience

Call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to optimize the interactions of their sales and support teams.

About uContact

Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution.

uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams.

Our robust, full-featured platform includes:

• Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding

• Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR

• Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings

• Automation - Chat Bots, Form Creator, Workflow Designer

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Articles

6 Ways Contact Center Software Can Improve Your Business

Pricing

Starting Price:
$59.99/month/user
Free Trial:
Free Trial available.

Integrations

API:
Yes, uContact offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

net2phone
Founded: 1990
United States
www.net2phone.com/products/cloud-contact-center-solutions

Articles

6 Ways Contact Center Software Can Improve Your Business

Videos and Screen Captures

Play Video uContact Overview Voice Chat Bot & Automations Analytics & Wallboards Unified Inbox
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Product Details

Platforms Supported
Cloud
Windows
Mac
Linux
Chromebook
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

uContact Frequently Asked Questions

Q: What kinds of users and organization types does uContact work with?
Q: What languages does uContact support in their product?
Q: What kind of support options does uContact offer?
Q: What other applications or services does uContact integrate with?
Q: Does uContact have an API?
Q: What type of training does uContact provide?
Q: Does uContact offer a free trial?
Q: How much does uContact cost?
Q: What pricing for support is available for uContact?
Q: What pricing for training is available for uContact?

uContact Product Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Communications Management

Batch Communications
Chat / Messaging
Multi-Channel Communications
On-Demand Communications
Personalization
Content Management
Email Distribution
Interactive Content
Print Management
Template Management
Video Content

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

uContact Additional Categories

uContact Verified User Reviews

Write a Review
  • An uContact User
    Technician
    Used the software for: Free Trial
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "uContact"

    Posted 2024-02-28

    Pros: Easy to use. We have had more than 20 licenses, we use them daily in the testing phase in the contact center.

    Cons: There is no solution to edit field names and their order.

    Overall: Everything is fine, we have had more than 20 licenses, we use them daily in the testing phase in the contact center.

    Read More...
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