When someone disputes a charge with their bank, a dispute process called a chargeback is initiated. Once a chargeback has been initiated, updates on the process will come from your bank, rather than Airbnb.
A chargeback is a formal payment dispute initiated by a consumer with their bank.
Chargebacks are usually filed if someone believes there’s an unauthorized, incorrect, or unexpected charge on their account. If you’ve filed a chargeback, you’ll need to contact your bank for more details on how their particular process works.
Once a chargeback has been filed, it can take up to 90 days for the bank to resolve it. You can check the status of this process, or cancel it, by working with your bank.
While the chargeback process is ongoing, your bank may temporarily deposit the disputed amount into your account—it’s important to note that this amount comes directly from your bank, not Airbnb. If it’s determined that the charge from Airbnb was valid, then these funds may be taken back by the bank.
When a chargeback is filed, Airbnb is no longer able to resolve the dispute with you directly, and any refund you receive will come from your bank, not from Airbnb.