Interacting honestly

Guests and hosts must interact honestly with each other on our platform. No one is allowed to provide false or misleading information on Airbnb

What we do allow on our platform

• Business identification: If you joined Airbnb as a business or company, you may be required to confirm information about your business such as its registration number, address, and phone number.
• Representative inventory: We allow hosts to list multiple rooms under a single “representative” listing in instances where the rooms are similar enough to be considered substitutes for each other (ex: in hotels or serviced apartments). However, these rooms must have the same amenities, bed configurations, size, decor, and address.

What we don’t allow on our platform

• Misrepresentation: Hosts are not allowed to misrepresent or mislead other members of our community. We strictly prohibit hosts from offering or providing homes, services, or experiences that differ from what was advertised or that is not real.
• Identity misrepresentation: When verifying your identity or business information as the account holder, all information submitted must be true and accurate. Falsified or doctored documents are not allowed.
• Unexpected payment requests: Hosts should not request additional payments from guests that weren’t previously approved in advance by Airbnb or disclosed in the listing description prior to booking. Additionally, while taxes may be unavoidable, they shouldn’t be surprising. Learn how taxes work for hosts.
• False reports and claims: When filing a claim or reporting any incident to Airbnb, you must supply true and accurate information.
• Extortion: Using direct or indirect threats to obtain something from another person has no place in our community.
• Abuse or manipulation of Airbnb: No one may use abusive language (excessive swearing, personal insults, or slurs), manipulative tactics, or make threats (violent or non-violent) when communicating with Airbnb or one of our representatives.

We're here to help

If you witness or experience behavior that goes against our policies, please let us know.

While these guidelines don’t cover every possible scenario, they’re designed to offer general guidance on Airbnb’s community policies.