It is virtually impossible to speak with a person if you have any issues. For example, they billed my visa with an address I haven’t lived at for 13 years in spite of me giving them the correct billing address. Then visa declined payment and I again entered my billing address. Last year, they billed to my current address but this year they reverted to an old one. You can’t speak to anyone at google one. There is virtually no way to speak with a human in the case of issues etc…I’m very disappointed with the lack of service! I would not recommend them to anyone in the future.

Over the past 5 years I’ve had my accounts gotten into me get locked out of so many so far in the past five years. They have taken my pictures taking my videos and if they don’t take them, they mess them up and blacken them because you didn’t secure my accounts. In my first account there are pictures and videos that I need to give to the law for these people stalking me. But can’t because there changed the number and I get locked out and I have my password. You have let these people do this to me for five years. You do not secure my account in here. I cannot play my videos now that I need to give to law but. Because Google not secure them, they have stalked me for five years and I can’t get to what’s mine and that’s my pictures. You have stolen them and let them steal them to. Google has let them do this to me and want give me my account. Even when I choose security questions. It doesn’t do then it goes straight to there is not enough evidence to prove it you. Pathetic google is

For over a month now, I have been communicating with Edna who is a manager/supervisor for google one. I have lost years of missing photos that are not on google photos. I requested a phone call from a google one member to look into this. There have been 43 emails between myself and google one, and I still have not received a phone call to discuss this matter. Every time Edna apologizes and sets up another date and time for the google one team to contact me. There have been over 10 times that these phone calls have been scheduled and I still have not received one phone call. I have emails to prove this. I have also given google one, two phone numbers to try, and still nothing. Edna needs to be fired ASAP and google one needs better customer service than this, and to figure out what the problem is on why a phone call has never taken place.

This app is interesting right. I think the first thing is the storage. I’m happy to get so much cloud storage with the pedigree of Google backing it so can’t really complain about that. My gripe with this app is the VPN. Since the last few updates (this is on the most recent IOS 16.6.1) the VPN is so wonky and disconnects and reconnects often. I wish it has more reliability since it is through Google who are software geniuses so you’d think it would work as well as something as Proton, Nord or Surf shark but it’s extremely limited and the only way to make it have an location rather than US is a single button in the view more menu. All and all I believe it could be better for being a Google product and one of the reasons I was enticed to even get it.

Will submit buganizer; but if you have low signal and you open the Google One App to Enable or Disable the VPn, you can’t until the app screen full loads. It seems to want to load my subscription status first, before it will allow me to disable or enable. however, it completely shows “Special Member Benefits” immediately after opening the app. in my situation i was needing to disable the VPN to load a webpage, i had one bar, and the app is just there hanging trying to fully draw the app UI, meanwhile i’m in a rush trying to just shut it off so that i could do what i needed to do, which would have worked with one bar of signal. however, one bar, going through a VPN, just took way too long. i ended up missing my opportunity to do what i needed to do.

The app is useful, and basically functional. However, the VPN functionality (my main reason for using the app) needs serious work. The UI will not load unless you can connect to the internet, which is fine until the VPN stops working (common) or gets blocked. Suddenly, you can’t turn off the VPN that’s preventing you from accessing the internet, since you need access to the internet to get to the switch! If you turn it off in apple’s settings, it will immediately try to turn itself back on and reconnect, with the only recourse being to remove the vpn configuration or find a way to get online.