Workshop tools

From the previous service blueprint exercise, I collected all the pieces of concepts for the service of my project. One of the biggest challenge from this stage is to find out an optimal combinatio…

As humanity faces a growing number of existential challenges, we find that governments and institutions are not doing their jobs – they are failing us precisely at the moment we need them most. The apocalypse has many horsemen: social unrest, inequality, environmental collapse, species extinction, pandemics, trade wars, and yes,…

Empathy map designed by Alejandro G.. Connect with them on Dribbble; the global community for designers and creative professionals.

How the work gets done matters more than ever. Create organizational change to work smarter, faster and more creatively.

Impact Mapping is a game-changing method that can improve the way many teams build products. This blog post describes the way how to use this technique.

The document discusses the challenges of applying reductionist thinking to complex problems, emphasizing the need for holistic and complexity-based approaches in management and systems thinking. It highlights the inherent limitations of models and metaphors in understanding complex systems, urging the use of multiple perspectives for better sense-making. Complexity theory is presented as a dynamic framework that acknowledges change and the interconnectedness of systems, thereby promoting a...

What is visual thinking good for? Part of a continuing exploration with @uxcrank for the #iasummit This is an update to this. Check out the entire series.

In this hands on session, attendees broke into small groups and used the beta version of the Design Operations Canvas to explore challenges in their own organizations, or to imagine an ideal future…

We designed the Empathy Map at XPLANE many years ago, as part of a human-centered design toolkit we call Gamestorming.

Browse the full visual archive of over a decade of Sketchplanations. Discover simple, clear sketches that explain complex ideas, and explore topics that inspire your curiosity.

MIT OpenCourseWare is a web based publication of virtually all MIT course content. OCW is open and available to the world and is a permanent MIT activity

‘What if …?’ – a key strategy and risk question We use hypothetical scenarios when considering the impact of driving forces and trends in our non-profit operating environment. Sce…

empathy map template

I've found that one of the keys to a productive and happy development team is when every member of the team understands...