Checking in with patrons is important, whether to measure awareness, satisfaction, or to get input before small or big changes. However, many factors can keep libraries from obtaining that feedbackâlack of staff time or experience, for example. We recently connected with Amy Moulton, Director of the West Custer County Library in Westcliffe, Colorado, about their recent effort at conducting a patron survey. Moulton attended the Research Institute for Public Libraries (RIPL) and applied what...
