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Is there a way to alert an agent that they have a live call when they are on Auto Answer and missed the initial beep or whisper? Example: overnight agent not fully alert didn't hear the beep/whisper but now they have a live Emergency call on the line. ...

Hi Kaio, Thanks for your reply. For additional context, we do not currently have these training modules in an external system, we plan to build these modules using SCORM and host them within Genesys Development and Feedback modules feature. Meaning ...

I Isamu, You need open a "Admin case." Send the e-mail to " beyond@genesys.com " and explain the situation ------------------------------ Kaio Oliveira Sr Systems Analyst GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM PS.: I apologize if ...

Spot on Lucas. Claude Code is a game-changer. To your point about the "Production-Ready" trap : I've found that the more polished the demo looks, the more stakeholders assume the backend is already finished. It's a double-edged sword-you get the "wow" ...

Hi Ryan, I confess I didn't quite understand how this "training module" would work in Genesys. Considering it's an external system and if it has APIs, an external customization could be created that interacts with the Genesys APIs. ...