Warranties & Returns

All products purchased from dreamfarm.com are covered by a 3-Year Manufacturing Warranty under normal domestic use. 

What exactly does that mean?

If, within 3 years of your purchase, a product you buy directly from dreamfarm.com breaks or stops working because of a manufacturing fault, we will:

1. Replace your product where possible; or
2. Where a replacement is not available, provide an equivalent product of comparable function and/or value; or
3. Where an equivalent is not available, provide a gift voucher for the product value to be redeemed at dreamfarm.com; or
4. Where none of the above solutions are possible or appropriate, provide a partial or full refund.

To make a warranty claim, simply send us an email to customerservice@dreamfarm.com or fill out our Contact Form.

We may require any or all of the following to process your warranty claim:

1. Proof of purchase - where and when did you purchase your Dreamfarm product? Please provide your Dreamfarm order number in the subject line of your email.
2. Clear photos and/or videos of the product and its issue that you're claiming against.
3. A clear photo of the circular manufacturing date stamp on your product - usually located on the back or side of the product/s.

Our Customer Experience team will be more than happy to help!

If you have an issue with a Dreamfarm product purchased via another online store or physical retailer, please contact or return to your original point of purchase, as they will need to be the ones to process a refund or replacement.

What does this warranty not cover?

1. Damage from ordinary wear and tear, such as scratches, dents, food stains, or discolouration or other damage that does not impair the function of the product.
2. Damage due to improper handling, accident, abuse, misuse, fire, neglect, corrosion, modification, exposure to extreme temperatures, or failure to follow the manufacturer’s use and care instructions as listed on the product packaging and product pages of dreamfarm.com.
3. Damage or breakage due to dropping or impact.
4. Minor imperfections or blemishes due to variations in timber, paint, enamel, metals, plastic, silicone, ceramic, or glass.
5. Surface damage due to chemical interaction or cleaning agents, including but not limited to scouring pads, abrasive cleaners or automatic dishwashers.
6. Cuts and tears created by knives, blender blades or any other sharp objects, including teeth. (We know our Mini Supoon makes a great teether!)
7. Replacement of sets; only the faulty part or item will be replaced, not the entire set.
8. Use other than for the product’s intended purpose, including use other than normal domestic use.
9. Replacement of products outside the USA, Australia or New Zealand. Warranty claims outside these countries will be at Dreamfarm’s discretion, or that of the local Dreamfarm distribution partner. Where no country distributor exists, in the first instance, you should approach the place of purchase to handle a replacement or a refund.

Change of Mind Returns Policy

If you have changed your mind about your Dreamfarm purchase, we will happily refund or exchange your purchase provided that:

1. You provide a proof of purchase from dreamfarm.com.
2. You return the item to us within 30 days of purchase.
3. The item is unused and in its original condition.
4. The item is still in its complete packaging and the packaging is not damaged in any way.
5. You have contacted us at customerservice@dreamfarm.com to confirm your return.
6. You have provided us with your return reasoning code and why.

Return Reasoning Codes:

1. Change of mind
2. Wrong item
3. Faulty item
4. Arrived too late
5. Arrived damaged

Please note:

1. Free return labels for change of mind returns will not be provided.
2. The shipping costs of the return are at the customer's expense and will not be reimbursed.
3. The original shipping costs for change of mind returns will not be refunded.
4. All change of mind returns are at the discretion of Dreamfarm and will not be processed until the goods have been received and inspected.