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"Sorry, an error occurred" when trying to log in #4234

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@2xsaiko

Description

@2xsaiko

Steps to reproduce

  1. Start Element X from a completely new installation
  2. Click Sign in manually, then Continue (this logs in to matrix.org, but my real account is on my own homeserver where the same problem happens)

Outcome

What did you expect?

Login flow continues

What happened instead?

Dialog box pops up saying "Sorry, an error occurred". I don't see any error in the log.

console.2025-06-19-19.log

HTTP requests (from connecting to my own homeserver):

matrix.knifepoint.net: 2603:c022:2:b900::4 - - [19/Jun/2025:21:51:56 +0200] "GET /.well-known/matrix/client HTTP/1.1" 200 193 "-" "Element X/25.06.3 (iPad Mini (6th generation); iOS 19.0; Scale/2.00)" "x.x.x.x"
matrix.knifepoint.net: x.x.x.x - - [19/Jun/2025:21:51:56 +0200] "GET /_matrix/client/versions HTTP/1.1" 200 365 "-" "Element X/25.06.3 (iPad Mini (6th generation); iOS 19.0; Scale/2.00)" "-"
matrix.knifepoint.net: x.x.x.x - - [19/Jun/2025:21:51:56 +0200] "GET /_matrix/client/versions HTTP/1.1" 200 365 "-" "Element X/25.06.3 (iPad Mini (6th generation); iOS 19.0; Scale/2.00)" "-"
matrix.knifepoint.net: x.x.x.x - - [19/Jun/2025:21:51:56 +0200] "GET /_matrix/client/unstable/org.matrix.msc2965/auth_metadata HTTP/1.1" 200 695 "-" "Element X/25.06.3 (iPad Mini (6th generation); iOS 19.0; Scale/2.00)" "-"
matrix.knifepoint.net: x.x.x.x - - [19/Jun/2025:21:51:56 +0200] "GET /_matrix/client/v3/login HTTP/1.1" 200 114 "-" "Element X/25.06.3 (iPad Mini (6th generation); iOS 19.0; Scale/2.00)" "-"
Image

Your phone model

iPad mini (6th generation)

Operating system version

iPadOS 26.0 (23A5260n)

Application version

25.06.3

Homeserver

knifepoint.net

Will you send logs?

Yes

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