@@ -673,6 +673,30 @@ the symptoms for the problem look like this:
673673 [ 126.825775] hid-generic 0003:0463:FFFF.000B: timeout initializing reports
674674 [ 132.527809] usb 1-6: USB disconnect, device number 10
675675
676+ A similar report on the driver side may look like:
677+
678+ usbhid-ups[4554]: libusb_get_report: Input/output error
679+ upsd[4591]: Data for UPS [eaton] is stale - check driver
680+ usbhid-ups[4554]: Can't claim USB device [0463:ffff]: No such file or directory
681+ upsd[4591]: Can't connect to UPS [eaton] (usbhid-ups-eaton): No such file or directory
682+ upsmon[5148]: Poll UPS [eaton@localhost] failed - Driver not connected
683+ upsmon[5148]: Communications with UPS eaton@localhost lost
684+
685+ Other similar looking issues may include improper setup of udev, upower
686+ and similar frameworks to hand over the device from the OS to a driver
687+ daemon; competition with other software probing USB devices (ModemManager
688+ was mentioned in this context), including running several copies of the
689+ NUT drivers trying to use same port (e.g. one started by services and
690+ another manually as you tried to debug the problems).
691+
692+ Software quirks aside, please do test with a different USB cable and/or port
693+ on the computer. These were known to cause grief beyond what can be fixed
694+ with a few key words ;)
695+
696+ Finally, sometimes the issue is on the OS side (and/or USB chipset), to
697+ the point that the USB driver can not be unloaded and re-attached until
698+ you power cycle the system.
699+
676700== Why doesn't my package work?
677701
678702Or a variation like...
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