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| 1 | +# Customer Journey Map Analysis for Codebase |
| 2 | + |
| 3 | +**Objective:** Analyze the codebase to map out how different parts support various stages of the user's journey or experience. |
| 4 | + |
| 5 | +**Instructions:** |
| 6 | + |
| 7 | +1. Review the codebase and identify key features and functionalities. |
| 8 | + |
| 9 | +2. Define the main stages of the customer journey that the code supports. Typical stages might include: |
| 10 | + - Awareness |
| 11 | + - Consideration |
| 12 | + - Decision |
| 13 | + - Onboarding |
| 14 | + - Usage |
| 15 | + - Support |
| 16 | + - Retention |
| 17 | + - Advocacy |
| 18 | + |
| 19 | +3. For each stage of the journey: |
| 20 | + a. Identify the specific code components or features that support this stage. |
| 21 | + b. Analyze how these components contribute to the user's experience: |
| 22 | + - What actions can the user take? |
| 23 | + - What information or feedback does the user receive? |
| 24 | + - How does the code facilitate the user's progression to the next stage? |
| 25 | + |
| 26 | +4. Evaluate the user's emotional state at each stage: |
| 27 | + - How might the user feel when interacting with this part of the code? |
| 28 | + - Are there potential pain points or moments of delight? |
| 29 | + |
| 30 | +5. Identify touchpoints where the code interacts with the user: |
| 31 | + - User interface elements |
| 32 | + - Data input/output points |
| 33 | + - Notifications or alerts |
| 34 | + - Integration with external services or platforms |
| 35 | + |
| 36 | +6. Analyze the flow and continuity between stages: |
| 37 | + - How smoothly does the code facilitate the user's transition between stages? |
| 38 | + - Are there any gaps or disconnects in the user's journey? |
| 39 | + |
| 40 | +7. Identify opportunities for improvement: |
| 41 | + - Are there stages of the journey that lack adequate support in the code? |
| 42 | + - Could additional features enhance the user's experience at any stage? |
| 43 | + - Are there ways to streamline the journey or reduce friction points? |
| 44 | + |
| 45 | +8. Consider personalization and adaptability: |
| 46 | + - Does the code account for different user personas or use cases? |
| 47 | + - How flexible is the implementation in supporting various journey paths? |
| 48 | + |
| 49 | +**Expected Output:** A comprehensive analysis of how the codebase supports the customer journey, including: |
| 50 | +- A mapping of code components to each stage of the journey |
| 51 | +- Insights into the user's experience and emotional state at each stage |
| 52 | +- Identified strengths and weaknesses in the current implementation |
| 53 | +- Opportunities for enhancing the user journey through code improvements or new features |
| 54 | + |
| 55 | +This analysis should provide a clear picture of how the code facilitates the user's experience from start to finish, and guide decisions for future development to optimize the customer journey. |
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