adding zendesk

Author: onlymejosh

src/scripts/zendesk.coffee

@@ -0,0 +1,95 @@
+# Description:
+#   Queries Zendesk for information about support tickets
+#
+# Configuration:
+#   HUBOT_ZENDESK_USER
+#   HUBOT_ZENDESK_PASSWORD
+#   HUBOT_ZENDESK_SUBDOMAIN
+#
+# Commands:
+#   (all) tickets - returns the total count of all unsolved tickets. The 'all'
+#                   keyword is optional.
+#   new tickets - returns the count of all new tickets
+#   open tickets - returns the count of all open tickets
+#   list (all) tickets - returns a list of all unsolved tickets. The 'all'
+#                   keyword is optional.
+#   list new tickets - returns a list of all new tickets
+#   list open tickets - returns a list of all open tickets
+#   ticket <ID> - returns informationa about the specified ticket
+
+sys = require 'sys' # Used for debugging
+
+queries =
+  unsolved: "search.json?query=\"status<solved type:ticket\""
+  open: "search.json?query=\"status:open type:ticket\""
+  new: "search.json?query=\"status:new type:ticket\""
+  tickets: "tickets"
+  users: "users"
+
+
+zendesk_request = (msg, url, handler) ->
+  zendesk_user = "#{process.env.HUBOT_ZENDESK_USER}"
+  zendesk_password = "#{process.env.HUBOT_ZENDESK_PASSWORD}"
+  auth = new Buffer("#{zendesk_user}:#{zendesk_password}").toString('base64')
+  zendesk_url = "https://#{process.env.HUBOT_ZENDESK_SUBDOMAIN}.zendesk.com/api/v2"
+  msg.http("#{zendesk_url}/#{url}")
+    .headers(Authorization: "Basic #{auth}", Accept: "application/json")
+      .get() (err, res, body) ->
+        if err
+          msg.send "zendesk says: #{err}"
+          return
+        content = JSON.parse(body)
+        handler content
+
+# FIXME this works about as well as a brick floats
+zendesk_user = (msg, user_id) ->
+  zendesk_request msg, "#{queries.users}/#{user_id}.json", (result) ->
+    if result.error
+      msg.send result.description
+      return
+    result.user
+
+
+module.exports = (robot) ->
+
+  robot.respond /(all )?tickets$/i, (msg) ->
+    zendesk_request msg, queries.unsolved, (results) ->
+      ticket_count = results.count
+      msg.send "#{ticket_count} unsolved tickets"
+
+  robot.respond /new tickets$/i, (msg) ->
+    zendesk_request msg, queries.new, (results) ->
+      ticket_count = results.count
+      msg.send "#{ticket_count} new tickets"
+
+  robot.respond /open tickets$/i, (msg) ->
+    zendesk_request msg, queries.open, (results) ->
+      ticket_count = results.count
+      msg.send "#{ticket_count} open tickets"
+
+  robot.respond /list (all )?tickets$/i, (msg) ->
+    zendesk_request msg, queries.unsolved, (results) ->
+      for result in results.results
+        msg.send "#{result.id} is #{result.status}: #{result.subject}"
+
+  robot.respond /list new tickets$/i, (msg) ->
+    zendesk_request msg, queries.new, (results) ->
+      for result in results.results
+        msg.send "#{result.id} is #{result.status}: #{result.subject}"
+
+  robot.respond /list open tickets$/i, (msg) ->
+    zendesk_request msg, queries.open, (results) ->
+      for result in results.results
+        msg.send "#{result.id} is #{result.status}: #{result.subject}"
+
+  robot.respond /ticket ([\d]+)$/i, (msg) ->
+    ticket_id = msg.match[1]
+    zendesk_request msg, "#{queries.tickets}/#{ticket_id}.json", (result) ->
+      if result.error
+        msg.send result.description
+        return
+      message = "#{result.ticket.subject} ##{result.ticket.id} (#{result.ticket.status.toUpperCase()})"
+      message += "\nUpdated: #{result.ticket.updated_at}"
+      message += "\nAdded: #{result.ticket.created_at}"
+      message += "\nDescription:\n-------\n#{result.ticket.description}\n--------"
+      msg.send message