Ongoing Issues with Product Import & Sync Delays

[KindlyThrive]

We are experiencing the same issue as the one described in this post from wordpress, which I cannot respond to, so I am creating a new thread in this platform.

https://wordpress.org/support/topic/syncing-from-square-loses-product-categories/

In Square, we assign products to multiple categories (sometimes up to five), but WooCommerce is only importing one category per product. This makes it impossible to properly organize our shopping cart. Our products need to appear in both their main category and relevant subcategories for accurate sorting and navigation.

The claim that Square only supports one category is incorrect. While Square has a single reporting category, products can be assigned to multiple categories in the system.

This limitation is a major roadblock for our migration. We cannot use this tool if it only imports one category per product and automatically overwrites any manual additions.

Please provide a solution to allow multiple category imports.

[jeffpaul]

@KindlyThrive could you provide a screenshot of a product in Square with multiple categories and the same one on the Woo side with only a single one? That will help us better understand more precisely in each platforms interface that you're looking for this sort of update... thanks!

[420interactive]

I am facing the exact same issue on my site. This has been an ongoing issue for 4-5 years with the square-woo interface, and there has been multiple submissions for feature updates to square. The worst part is if you go in and manually set product categories after a product has been imported, on its next import/sync it will reset the categories and only display the single, "reporting category."

I will attach screenshots from my store as an example.