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Bug: Crash when OneDrive files are changed #16915

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royccg opened this issue Mar 11, 2025 · 9 comments
Closed

Bug: Crash when OneDrive files are changed #16915

royccg opened this issue Mar 11, 2025 · 9 comments
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area - cloud drives Features or bug reports relating to cloud drives crash Bug reports involving a crash needs - additional info Needs more information from the reporter

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@royccg
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royccg commented Mar 11, 2025

Description

Frequent program flashback during operation of onedrive program

Steps To Reproduce

When creating a new file on the cloud or deleting a file on the cloud, the program will flash back.

Files Version

3.9.2.0

Windows Version

10.0.19045.0

User ID

95d9d433-3ec6-4a63-9abc-42610d3eeba4

Log File

debug.log

@Josh65-2201
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Thanks for the report, Can you add more details or send a screen recording (You can use snipping tool in Windows) of what you mean by flashback.

@Josh65-2201 Josh65-2201 added the needs - additional info Needs more information from the reporter label Mar 11, 2025
@royccg
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royccg commented Mar 13, 2025

Thanks for the report, Can you add more details or send a screen recording (You can use snipping tool in Windows) of what you mean by flashback.

Thank you. this is video and log file about flashback.

debug.log

@royccg
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royccg commented Mar 13, 2025

https://youtu.be/vkHf8bE4bNA
the video can not upload directly.

@Josh65-2201
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Thanks for the video, are you talking about it refreshing after you renamed the folder?

@royccg
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royccg commented Mar 17, 2025

rename \ new \ delete folder on the onedrive, all can lead to crash occasionally. thanks

@royccg
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royccg commented Mar 17, 2025

rename \ new \ delete folder on the onedrive, all can lead to crash occasionally. thanks

Especially when the connection to OneDrive network is not smooth

@Josh65-2201 Josh65-2201 added crash Bug reports involving a crash area - cloud drives Features or bug reports relating to cloud drives and removed needs - additional info Needs more information from the reporter labels Apr 8, 2025
@Josh65-2201 Josh65-2201 changed the title Bug: Frequent program flashback during operation of onedrive program Bug: Crash when OneDrive files are changed Apr 8, 2025
@Josh65-2201
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Josh65-2201 commented Apr 15, 2025

Can you reproduce the crash and type Event Viewer into the Windows start menu search > Click Windows logs > Click Application > Screenshot the first error (It will show Application Error under the source column and this symbol Image at the start) that have Files.exe shown on the first line > Send this on GitHub (Email attachments don't work)

@Josh65-2201 Josh65-2201 added the needs - additional info Needs more information from the reporter label Apr 16, 2025
@Josh65-2201
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@royccg Can you give the Information in the above comment

@Josh65-2201
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This is possibly related to #17043. You can check there or click subscribe in the right sidebar for updates.
As there's no error message given I can't be sure.

@github-project-automation github-project-automation bot moved this from 🆕 New to ✅ Done in Files task board Apr 29, 2025
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Labels
area - cloud drives Features or bug reports relating to cloud drives crash Bug reports involving a crash needs - additional info Needs more information from the reporter
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