Bug: Crashing

[Stixz]

Description

App closes all the time. There is no specific task that causes this.

Steps To Reproduce

Open the app. - Crash
Use the app. - Crash

Files Version

3.9.1.0

Windows Version

10.0.26100.3624

User ID

daaf0bf0-2b9d-46a6-9354-8d52f22fd7f2

Log File

debug.log

[Josh65-2201]

Thanks for the report,

• Please provide steps to reproduce the issues. Like what you where doing when Files crashed and layout you are using
• The log doesn't show any errors, can you type Event Viewer into the Windows start menu search > Click Windows logs > Click Application > Screenshot the first error that have Files.exe shown on the first line > Send this on GitHub (Email attachments don't work)

[yaira2]

Is this still an issue in the preview version? https://files.community/download/preview

[Josh65-2201]

@Stixz Can you answer the above questions

[Stixz]

It is still an issue, just not as frequent (which is all the time) as with the official release.

[yaira2]

That's good to hear. Is there a specific action which causes the crash to occur?

[Stixz]

That's good to hear. Is there a specific action which causes the crash to occur?

No, it's random. Sometimes it will crash on opening, sometimes it might crash opening or closing a tab, maybe when moving a file.

[Josh65-2201]

Can you reproduce the crash > type Event Viewer into the Windows start menu search > Click Windows logs > Click Application > Screenshot the first error (It will show Application Error under the source column and this symbol at the start) that have Files.exe shown on the first line > Send this on GitHub (Email attachments don't work)

[Josh65-2201]

@Stixz Can you answer the above questions

[shinelight12]

I am having the same issue, so I thought post about it here.
It's really sort of random, for instance when playing with different layout/view modes, but there's many different instances where it closes down.

Should I record a vid and post it on youtube? Should be easier than just exaplaining/giving examples...

[Josh65-2201]

First try preview https://files.community/download/preview and then if it still crashes follow my instructions above would be helpful

[shinelight12]

First try preview https://files.community/download/preview and then if it still crashes follow my instructions above would be helpful

ok do I post it right here? Sorry this is my first time here

[Josh65-2201]

Yes

[shinelight12]

[Stixz]

Log Name:      Application
Source:        Application Error
Date:          4/21/2025 3:20:16 PM
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      
User:          user
Computer:      pc
Description:
Faulting application name: Files.exe, version: 1.0.0.0, time stamp: 0x67ab0000
Faulting module name: Microsoft.UI.Xaml.dll, version: 3.1.7.0, time stamp: 0x5bbb4d95
Exception code: 0xc000027b
Fault offset: 0x0000000000009125
Faulting process id: 0x34B0
Faulting application start time: 0x1DBB2F09A764A20
Faulting application path: C:\Program Files\WindowsApps\FilesPreview_3.9.3.0_x64__1y0xx7n9077q4\Files.App\Files.exe
Faulting module path: C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.7_7000.435.154.0_x64__8wekyb3d8bbwe\Microsoft.UI.Xaml.dll
Report Id: 43c3bf07-5ddc-468a-9f47-ed1b9036fc11
Faulting package full name: FilesPreview_3.9.3.0_x64__1y0xx7n9077q4
Faulting package-relative application ID: App
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
    <EventID>1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2025-04-21T19:20:16.0892756Z" />
    <EventRecordID>13901</EventRecordID>
    <Correlation />
    <Execution ProcessID="37456" ThreadID="35624" />
    <Channel>Application</Channel>
    <Computer>Papas_PC</Computer>
    <Security UserID="S-1-5-21-1267879576-2833439590-4228423605-1001" />
  </System>
  <EventData>
    <Data Name="AppName">Files.exe</Data>
    <Data Name="AppVersion">1.0.0.0</Data>
    <Data Name="AppTimeStamp">67ab0000</Data>
    <Data Name="ModuleName">Microsoft.UI.Xaml.dll</Data>
    <Data Name="ModuleVersion">3.1.7.0</Data>
    <Data Name="ModuleTimeStamp">5bbb4d95</Data>
    <Data Name="ExceptionCode">c000027b</Data>
    <Data Name="FaultingOffset">0000000000009125</Data>
    <Data Name="ProcessId">0x34b0</Data>
    <Data Name="ProcessCreationTime">0x1dbb2f09a764a20</Data>
    <Data Name="AppPath">C:\Program Files\WindowsApps\FilesPreview_3.9.3.0_x64__1y0xx7n9077q4\Files.App\Files.exe</Data>
    <Data Name="ModulePath">C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.7_7000.435.154.0_x64__8wekyb3d8bbwe\Microsoft.UI.Xaml.dll</Data>
    <Data Name="IntegratorReportId">43c3bf07-5ddc-468a-9f47-ed1b9036fc11</Data>
    <Data Name="PackageFullName">FilesPreview_3.9.3.0_x64__1y0xx7n9077q4</Data>
    <Data Name="PackageRelativeAppId">App</Data>
  </EventData>
</Event>

[MaddBunny]

Same Issue different error

[Josh65-2201]

Based on the above error, we will continue to track this in #17043. You can check there or click subscribe in the right sidebar for updates.