Template Styles of email missing in some mail client

[mrtuvn]

Preconditions and environment

• Magento 2.4.6+

Steps to reproduce

1. Add custom styles in email marketing templates (admin)
2. Create order (may need email account with yopmail)
3. Trigger mail send to client box from admin
4. Go to yopmail.com then add account email previous to preview

Expected result

All mail styles (include external or templates styles) should visibile. Styles should unified across other mail clients

Actual result

Some styles missing. Specially at content area such as billing address, shipping address
Styles in template styles (admin) may not included in mail clients

Additional information

No response

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @mrtuvn. Thank you for your report.
To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, Add a comment to the issue:

• @magento give me 2.4-develop instance - upcoming 2.4.x release
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[m2-assistant]

Hi @engcom-Bravo. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
• 3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
• 4. Verify that the issue is reproducible on 2.4-develop branch
  Details

  - Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!
• 5. Add label Issue: Confirmed once verification is complete.
• 6. Make sure that automatic system confirms that report has been added to the backlog.

[m2-assistant]

Hi @engcom-Dash. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
• 3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
• 4. Verify that the issue is reproducible on 2.4-develop branch
     Details

     - Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
     - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
     - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!

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[engcom-Dash]

@magento give me 2.4.6 instance

[magento-deployment-service]

Hi @engcom-Dash. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @engcom-Dash, here is your Magento Instance: https://b346dc686a8221346cc681abe0c52f54.instances-prod.magento-community.engineering
Admin access: https://b346dc686a8221346cc681abe0c52f54.instances-prod.magento-community.engineering/admin_4877
Login: 1c20a1e2
Password: bdef1c21d1c4

[engcom-Dash]

Hi @mrtuvn ,

Kindly provide More information about the issue with screenshots and which styles are missing ???

[mrtuvn]

If you test with yopmail you can see problem very clearly. This area noted in my screenshot will broken not same as expect styles build. Here is normal with styles code available. But when missing styles the text (Billing - Shipping) will be very close together

[engcom-Bravo]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @engcom-Bravo. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @engcom-Bravo, here is your Magento Instance: https://e4a661c25862fb95ba9479bc6226e59c.instances-prod.magento-community.engineering
Admin access: https://e4a661c25862fb95ba9479bc6226e59c.instances-prod.magento-community.engineering/admin_5349
Login: 9e8b4557
Password: b695c64916b6

[mrtuvn]

goals: expect all email styles display without missing in all platform mail clients (yopmail, gmail, v.v)
Before: some platform gmail or yopmail not display all styles (example: In Marketing email templates > Template Styles missed in yopmail)
After: all styles visible
CC: @engcom-Bravo

[engcom-Bravo]

Hi @mrtuvn,

Thank you for reporting and collaboration.

Verified the issue on Magento 2.4-develop instance and the issue is not reproducible.Kindly refer the screenshots.

Steps to reproduce

• Create order (may need email account with yopmail)
• Go to mail client such as yopmail.com for preview
• Trigger mail send to client box from admin
• Go to yopmail.com then add account email previous to preview

We have tested with yopmail and it is working fine and all mail styles are visible.

Kindly recheck the behaviour on Magento 2.4-develop instance and elaborate steps to reproduce if the issue is still reproducible.

Thanks.

[mrtuvn]

i think you may not same with my scenario. You need add styles via

Yopmail will not add styles in Template Styles

capture

[engcom-Bravo]

Hi @mrtuvn,

Thanks for your update.

Verified the issue on Magento 2.4-develop instance and the issue is reproducible.Kindly refer the screenshots.

Steps to reproduce

• Create order (may need email account with yopmail)
• Go to mail client such as yopmail.com for preview
• Trigger mail send to client box from admin
• Go to yopmail.com then add account email previous to preview

Yopmail

Gmail

Some styles are missing in billing and shipping address.

Hence Confirming the issue.

Thanks.

[github-jira-sync-bot]

✅ Jira issue https://jira.corp.adobe.com/browse/AC-10939 is successfully created for this GitHub issue.

[m2-assistant]

✅ Confirmed by @engcom-Bravo. Thank you for verifying the issue.
Issue Available: @engcom-Bravo, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[engcom-Delta]

Hi @mrtuvn ,

Thanks for your reporting and collaboration.
We have re-verified the issue in latest 2.4-develop instance hence reconfirming the issue.
Kindly refer the screenshots

Steps to reproduce :

Create order (may need email account with yopmail)
Go to mail client such as yopmail.com for preview
Trigger mail send to client box from admin
Go to yopmail.com then add account email previous to preview

yopmail.com

outlook

Thanks.

[github-jira-sync-bot]

❌ Cannot export the issue. This GitHub issue is already linked to Jira issue(s): https://jira.corp.adobe.com/browse/AC-10939