Development Escalation Process (Discontinued)

Process Change

The Development Escalation process is no longer active. This process was initially set up to provide Rails Monolith support to the Infrastructure department. Over time, responsibilities expanded to providing general application support to both Infrastructure and Support teams. However, the application has become so broad that it’s unlikely a single on-call engineer will have expertise in any specific area that needs attention.

What to Use Instead

For escalations requiring subject matter expert support, please use the * *Tier 2 On-Call Program **.

For non-urgent issues, you can:

1. Label with security and mention the @gitlab-com/security/appsec team to be notified as part of the Application Security Triage rotation
2. Label with infradev which will be raised to the Infra/Dev triage board
3. Raise to the respective product stage/group Slack channel
4. Ask the #is-this-known Slack channel

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