We do our best to address bugs on Tumblr as quickly as possible, but some problems take longer to fix. To make troubleshooting easier for our users, we’ll keep this list updated with the most common ongoing issues.
If you think you’re experiencing a bug, check for it on the list below. If your problem is mentioned here, we’re already aware of it, and our engineering team is on the case!
You can follow our Changes blog to receive updates about bug fixes on Tumblr.
If someone reaches out to you apologizing for accidentally reporting you and giving you steps to fix that, it is a common scam that we are aware of. All reports are reviewed by a human, so if someone actually accidentally reported you, the report would likely be rejected. If someone like that reaches out to you, or you think someone is pretending to be Tumblr Staff, report and block them. Outside of official Tumblr accounts and our support email, Staff will never message you, reply to your messages, or notify you about changes to your account. Also, Tumblr will never ask for money besides for Premium subscriptions and what’s sold in TumblrMart.
There are more active scams on Tumblr, please review this article for the most up to date information.
You can check for Tumblr uptime/outages here: https://automatticstatus.com/
If you see notifications for unread messages or asks but there’s nothing there when you click to view them, it’s likely that you’ve received messages or asks from terminated, deleted, or spam accounts. This issue can also cause the number of notifications to be mismatched with the actual number of new messages.
If you’ve received a notification from a terminated, deleted, or spam account, you might see a notification appear next to the Activity tab, even though the notification isn’t visible. This issue can also cause the number of notifications to be mismatched with the actual number of visible notifications.
Please make sure you report spam blogs to us directly so we can handle the issue as quickly as possible.
If the number of notes (reblogs, likes or comments) doesn’t match up with the number of interactions listed in the notes view, this may be caused by notes from suspended or spam users, hidden blogs (such as password-protected blogs) or users you have blocked after they interacted with your post.
We’re troubleshooting a bug that can sometimes cause an incorrect tag count to appear on Archive pages.
We are aware that some Likes can’t be unliked. We are investigating this issue.
We are aware that password reset links are failing on click for folks with macOS 10.15. While we investigate the issue, we have received reports that the links do work properly under Firefox, even with the old version of macOS.
Vimeo embeds may sometimes appear broken, or with a message that says “There’s nothing here.”
We’re working to prevent this from happening, but if you experience this, please reach out to our support team for help.
We’re aware of some issues with pagination in tag search, where all results may occasionally not be displayed.
You may notice a user’s posts disappear from your feed if you unfollow and refollow them.
Sometimes we are seeing incorrect follower counts due to a technical issue on our end.
If you’re unable to leave comments on any posts, this is a known issue that is impacting some accounts, and we’ll need to fix it for you. Please reach out to our support team for help.
We’re troubleshooting an issue that is causing some ads on Tumblr to open a pop-up or browser window without you having interacted with the ad. We understand how disruptive this is, and we’re doing everything we can to get this resolved ASAP.
We are aware of several issues with backdated posts.
We are aware that some email verification links are broken and we’re currently investigating why that is.
We are aware that blog exports are taking longer than expected. Please rest assured that they will complete, and you will receive an email when your export is ready to download.
We are aware that some folks are receiving a “too short” warning when they set very long passwords. We’re having trouble reproducing the issue though, since it’s apparently not as simple as just passwords over a certain number of characters, so please contact support with as much detail as possible if you’re affected!
We are aware that some users from Turkey are being blocked from accessing Tumblr and we’re currently investigating why that is.
We are aware that removing reblogs from under an older non-NPF post when reblogging will also remove OP’s text from the post.
You might see old or irrelevant tags be suggested, or tags you frequently use are not suggested.
In the meantime, you can edit the link to add the URL, which will make it clickable.
This appears to happen randomly – we are researching exactly why.
We are aware that folks on the iOS app can no longer Blaze other people’s posts. You can, however, still do this from the meatballs menu on the Web, even in mobile Safari.
We’re aware that the queue is not paginating in the iOS app, and we’re working on a fix. For now, you can manage your queue on the web in any iOS browser, like Safari.
Adding tags to a queued/drafted reblog will remove its queue/draft state, meaning the action button switches to “Reblog” which publishes the reblog if tapped. The fix will be in version 36.8 of the iOS app. For now, either add tags to those on the Web, or be extra careful about checking the action button before tapping it.
In the iOS app, queuing posts from Likes will eventually exhaust the Likes feed. We are currently investigating the issue. As a temporary workaround, navigating away from Likes and back to Likes will populate your Likes feed.
In the iOS app, we’re aware that the notification bubble no longer appears at bottom of the screen for messages, and we’re working on a fix.
We’re aware of an issue where reblogging a post in your Likes will cause the page to jump back to the top, losing your place.
If you long-press a tag on a post, then select the option to search within that blog, you may see there are no results, when there are actually results that should be displayed.
We are aware that some GIFs are cropped, and we’re working on a fix.
Some users are missing the post time stamp and have reported formatting issues. This will be resolved with the next App release.
We are aware of ads auto-playing audio in the Android app, sometimes quite loudly, and are working on a fix!
Compared to when you search on the web, you may see different results for tag searches when searching within your blog.
Changing the orientation on a foldable device may cause your dashboard to refresh.
This option is missing in the Android app, but you can grab these links by accessing Tumblr in a mobile web browser.
Some Premium renewals are not going though. Please contact Support if that has happened to you.
We’re working to prevent this from happening, but if you experience this, please reach out to our support team for help.
Depending on your browser’s cookie-related features, settings or extensions (i.e. not allowing cross-site cookies), your blog may appear like you’re logged out if you are using a custom domain.
We’re working on resolving an issue where communities notification badges are sticking around even after you’re already viewed the associated posts.
