Your AI Roadmap: From Overwhelm to ROI
AI is everywhere, but adopting it isn’t easy. For many leaders, “implement AI” has become a top strategic priority. Yet between vendor hype, data roadblocks, and change management challenges, the path to real results often feels overwhelming.
Without the right strategy, rushing to apply it “everywhere, all at once” leads to wasted investments, frustrated teams, and unclear ROI.
That’s why 2026 is becoming the year of clarity, where smart organizations pause, simplify, and build a sustainable roadmap for AI success.
We invite you to join an exclusive, thought-provoking session with:
- Kate Hodgins, Sr. Director of Product Marketing, Nextiva
- Featured speaker, Kate Leggett, VP & Principal Analyst, Forrester
Together, they’ll cut through the noise and show you how to harness AI for meaningful business outcomes, without the overwhelm.
What You’ll Learn
- Why AI is becoming critical for customer service, and why you should care
- The biggest challenges companies face when implementing AI
- Common AI use cases that deliver real results
- How to approach AI from a value and ROI perspective
- A pragmatic roadmap for sustainable, successful adoption
If you’re leading contact center, digital transformation, or AI strategy, this is a session you don’t want to miss. Walk away with a realistic, actionable framework to turn AI from a buzzword into a business advantage.