Question 1

What is CrewVoyage?

Accepted Answer

CrewVoyage is a platform dedicated to offering custom layover experiences for cabin crew and corporate travellers. Our team, composed of former cabin crew members, uses their industry expertise and network to create personalised and enjoyable travel experiences.

Question 2

How do I book a tailored tour?

Accepted Answer

To book a tailored tour, browse the available tours, and select the one that best fits your schedule and preferences. Follow the on-screen instructions to complete your booking.

Question 3

Can I customise my tour?

Accepted Answer

Currently, we are working on bringing this option to you in the near future.

Question 4

What types of tours do you offer?

Accepted Answer

We offer a variety of tours, including cultural experiences, adventure activities, relaxation retreats, and city explorations. Each tour is designed to fit the unique schedules and interests of cabin crew members.

Question 5

Are the tours guided?

Accepted Answer

Yes, most of our tours include knowledgeable local guides who provide insights and enhance your travel experience. Specific details about the guide will be provided in the tour description.

Question 6

How do I contact customer support?

Accepted Answer

Please contact our support team directly through the contact methods provided on our website (http://crewvoyage.net/contact) or in your booking confirmation email.

Question 7

Is there a mobile app for CrewVoyage?

Accepted Answer

Currently, we do not have a mobile app. However, our website is fully optimised for mobile devices, allowing you to browse and book tours on the go through your mobile browser.

Question 8

Can I read reviews from other travellers?

Accepted Answer

Absolutely! Each tour page features reviews and ratings from other travellers who have experienced the tour. We encourage you to read these reviews to help you make an informed decision.

Question 9

Do I need insurance for my tour with CrewVoyage?

Accepted Answer

It is the responsibility of all travelers to hold valid travel insurance that provides coverage for unforeseen events, including medical emergencies.

Question 10

Are meals included in the tours?

Accepted Answer

Some tours include meals, while others do not. This information will be clearly stated in the tour description. If meals are not included, we can recommend local dining options.

Question 11

How do I provide feedback about my tour experience?

Accepted Answer

We value your feedback and encourage you to share your experience with us. After your tour, you will receive an email with a link to a feedback form where you can rate your experience and provide comments.

Question 12

What payment methods do you accept?

Accepted Answer

We accept various payment methods, including credit/debit cards and other secure online payment options through our Payment Processor. Details will be provided during the booking process.

Question 13

Are there any discounts for group bookings?

Accepted Answer

Yes, we offer discounts for group bookings. If you are booking for a group, please contact our support team to learn more about the available discounts and packages.

Question 14

What if my flight schedule changes?

Accepted Answer

We understand that flight schedules can change. If your schedule changes, please contact our support team as soon as possible. We will do our best to adjust your booking or provide alternative options.

Question 15

What happens if I miss my tour without notifying CrewVoyage?

Accepted Answer

If you do not show up for your tour without prior notice, you will be charged the full amount of the booking as per our no-show policy.

Question 16

If my tour is cancelled by CrewVoyage or its partners, what happens?

Accepted Answer

- If we or our partners cancel the tour, you'll be offered an alternative tour or a full refund, depending on your preference and the circumstances of the cancellation.

- CrewVoyage, in collaboration with its partners, reserves the right to cancel a tour due to insufficient bookings. The CrewVoyage team will notify the client of the cancellation as soon as the decision is made, but no later than 12 hours prior to the scheduled start time of the tour.

Question 17

Can I get a refund if I decide not to take the tour after booking?

Accepted Answer

Refund policies depend on how far in advance you cancel. Please refer to our cancellation policy for detailed terms regarding refunds.

Question 18

How do I know if a tour fits my layover time?

Accepted Answer

Our platform provides detailed information on each tour, including the duration and the starting time. You can filter tours based on your layover to find the best options that fit your schedule.

Question 19

What is your cancellation policy?

Accepted Answer

- Up to 24 Hours Before Scheduled Pickup:

Free Cancellation: No cancellation fee. 
Travel Credit Option: Convert client booking into a travel coupon worth the full amount paid, valid for 6 months from the cancellation date.

- Between 24 to 12 Hours Before Scheduled Pickup:

Partial Refund: 50% of the paid amount will be refunded, less any Payment Processing fees. 
Travel Credit: Same terms as above but consider potential delays due to increased service demand.

- Less Than 12 Hours Before Pickup:

No Refund or Credit: Due to the last-minute nature, 100% of the amount is retained by CrewVoyage. This policy reflects the high probability that we cannot resell your spot on such short notice.

Question 20

How close to the tour time can I make a booking?

Accepted Answer

You can book a tour up to 30 minutes before the scheduled pickup time subject to transportation availability on that day. Booking must be made through our official website www.crewvoyage.net.

Question 21

What are the fees for changing my booking?

Accepted Answer

- Up to 12 hours before pickup: No fee.
- Less than 12 hours but more than 2 hours before pickup: A 25% fee of the total tour price.
- Within 2 hours of pickup: A $25 fee and 50% feel will apply, subject to availability. Late changes are not guaranteed.

Question 22

Can I change my tour at the last minute?

Accepted Answer

There's no guarantee that last-minute changes can be accommodated.

Question 23

Is there any grace period if I'm running late for my tour pickup?

Accepted Answer

Yes, there is a 10-minutes grace period after the scheduled pickup time. After this, you might be considered a no-show.

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