Question 1

What type of patients do you transport?

Accepted Answer

MedCenter Air transports adult, pediatric, neonatal, and specialty-critical care patients who require safe, coordinated bedside-to-bedside medical transport by a skilled clinical team.

Question 2

Do you provide international or long-distance transport?

Accepted Answer

Yes. MedCenter Air offers domestic and international transport, including repatriation, when clinically and operationally appropriate. Mission details are reviewed individually to ensure safety, capability, and destination readiness.

Question 3

Can a family member travel with the patient?

Accepted Answer

When safe and space-appropriate, we may allow one support person to accompany the patient. Final approval depends on crew, weight, safety, and mission profile.
Our priority is patient and crew safety every time.

Question 4

What clinical care can your team provide in flight?

Accepted Answer

Our teams are trained in advanced critical care, which may include:

Ventilator management

IV infusions / vasoactive medications

Advanced airway support

Neonatal & pediatric specialty care

Capabilities are determined on a case-by-case basis based on team configuration and equipment.

Question 5

Does insurance cover air medical transport?

Accepted Answer

Coverage varies by plan, distance, medical necessity, and payer authorization.
Your care team and our coordination specialists will help guide next steps, documentation, and approval pathways.

Question 6

Do you transport psychiatric patients?

Accepted Answer

Yes, when clinically appropriate and with the necessary safety support, which may include specialized assessment and/or medical escort.

Question 7

What if weather or logistics delay a transport?

Accepted Answer

Safety is non-negotiable. We will pause, reroute, or change modality if environmental conditions could jeopardize patient or crew safety.

Question 8

How do I get help or start a transport conversation?

Accepted Answer

Your clinical team should contact MedCenter Air directly via our 24/7 communications center.
If you are a family member or caregiver, we are happy to guide and support you. Please connect through a care provider so we can share next steps.

Question 9

What information is required to begin a review?

Accepted Answer

Typical information includes:

Current clinical status & treatment summary

Ventilation/airway support level (if applicable)

Current & destination facility information

Attending physician discussion/approval

Insurance/financial pathway (when applicable)

Question 10

What level of care can be provided in flight?

Accepted Answer

Capabilities vary by mission, crew type, and aircraft platform, and may include:

Advanced airway & ventilator management

Sedation & continuous infusions

Chest tubes, drains, pumps, monitoring

Pediatric & neonatal specialty care equipment

Select international repatriation missions

Question 11

Do you transport patients requiring ECMO, VAD, Impella, or IABP?

Accepted Answer

Certain advanced devices may require specialized crews and coordination.
Determination is case-specific and involves medical leadership.

Question 12

How is safety ensured?

Accepted Answer

Safety decisions are based on aviation, clinical, weather, weight, airport, and equipment considerations. Missions may be delayed, rerouted, or canceled to ensure safety.

Visit our CAMTS standards:
https://www.camts.org/standards

Question 13

How long does planning take?

Accepted Answer

Timeline depends on medical stability, distance, weather, and clearances.
Some transports occur within hours, while complex missions may take longer based on coordination needs.

Question 14

How is communication handled with family and receiving facilities?

Accepted Answer

Updates are shared through clinical and coordination channels, with direct hand-off to the receiving team upon arrival.

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