Audience
Remote assistant platform that helps companies work and collaborate from anywhere
About Dynamics 365 Remote Assist
Take advantage of information from Dynamics 365 Field Service or capture asset information and integrate it with Microsoft Power Platform or other enterprise applications. Avoid unnecessary travel and reduce costs and delays with remote inspections combining video, screenshots, and annotations on your devices. Launch Dynamics 365 Remote Assist mobile directly from a Field Service mobile booking and post call info to the associated work order's timeline.
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Pricing
Starting Price:
$65 per user per month
Integrations
Company Information
Microsoft Dynamics 365
Founded: 2016
United States
dynamics.microsoft.com/en-us/mixed-reality/remote-assist/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online