Best Text Analytics Software

Get insightful text analysis with machine learning that extracts, analyzes, and stores text. Train high-quality machine learning custom models without a single line of code with AutoML. Apply natural language understanding (NLU) to apps with Natural Language API. Use entity analysis to find and label fields within a document, including emails, chat, and social media, and then sentiment analysis to understand customer opinions to find actionable product and UX insights. Natural Language with speech-to-text API extracts insights from audio. Vision API adds optical character recognition (OCR) for scanned docs. Translation API understands sentiments in multiple languages. Use custom entity extraction to identify domain-specific entities within documents, many of which don’t appear in standard language models, without having to spend time or money on manual analysis. Train your own high-quality machine learning custom models to classify, extract, and detect sentiment.

DocuPipe is an AI-powered document intelligence platform that turns virtually any document into a reliably structured data object. It handles complex formats, handwritten notes, nested tables, checkboxes, multilingual text—and converts the content into consistent JSON or database records. You define what you need with custom schemas and upload PDFs, images or scans, and DocuPipe’s pipeline handles document type classification, OCR, table extraction, form parsing, and schema-based standardization. It supports use cases such as invoices, contracts, loan applications, medical records, purchase orders and receipts. The REST API enables full automation; upload a file, wait a few seconds, then retrieve a parsed text result or standardized JSON according to your schema. DocuPipe emphasizes security and compliance, documents are encrypted in transit and at rest, and the platform is SOC-2, ISO 27001, HIPAA and GDPR-ready.

Streamline the capture, recognition and classification of business documents. IBM® Datacap software is a key capability of the IBM Cloud Pak® for Business Automation. It streamlines the capture, recognition and classification of business documents. Its natural language processing, text analytics and machine learning technologies identify, classify and extract content from unstructured or variable paper documents. Supports multichannel input from scanners, faxes, emails, digital files such as PDF, and images from applications and mobile devices. Uses machine learning to automate the processing of complex or unknown formats and highly variable documents difficult to capture with traditional systems. Enables you to export documents and information to a range of applications and content repositories from IBM and other vendors. Offers configuration of capture workflows and applications using a simple point-and-click interface to speed deployment.

ExB offers an AI and ML Driven Cognitive Process Automation platform that allows insurance companies to convert any form of text into actionable information and insights for input management and process automation. Insurers can implement ready-to-use pre-trained policy management, claims management, text mining in reports, and invoice assessment modules, request us to train ad-hoc models for their unique business workflows, or directly utilize our Cognitive Workbench to independently create and train any sort of text mining and end-to-end input management models.

NetOwl Extractor offers highly accurate, fast, and scalable entity extraction in multiple languages using AI-based natural language processing and machine learning technologies. NetOwl's named entity recognition software can be deployed on premises or in the cloud, enabling a variety of Big Data Text Analytics applications. With over 100 types of entities, NetOwl offers a broad semantic ontology for entity extraction that goes beyond that of standard named entity extraction software. It includes people, various types of organizations (e.g., companies, governments), several types of places (e.g., countries, cities), addresses, artifacts, phone numbers, titles, etc. This expansive named entity recognition (NER) forms the foundation for more advanced relationship extraction and event extraction. Domains include Business, Finance, Politics, Homeland Security, Law Enforcement, Military, National Security, and Social Media.

Kapiche is an insights and analytics product built to make sense of customer feedback data, empowering you to improve decision-making and positively impact your company’s bottom line. Combine multiple data sources and analyze 1,000s of customer feedback responses in minutes. No setup, no manual coding, no code frames. Uncover insights in minutes, not weeks. Have complete confidence in your analysis and answer business questions easily, with deep, actionable insights from any customer data source. In minutes, not weeks. Use the insights uncovered by your insights analysts to ensure buy-in to your CX programs across the organization and drive impactful, customer-centric change. You’ll never make the most impactful business decisions using only quantitative customer data. The richest insights are found at the intersection of qualitative and quantitative data from every stage of the customer journey.

The Clarabridge Platform aggregates all VoC data, customer interactions and feedback, into a single platform. We use AI-powered speech and text analytics, with the industry’s best Natural Language Understanding (NLU), to evaluate the conversations your customers and employees are having every day in phone calls, live chats, private messages and on social media. Clarabridge gives you timely answers about ease of doing business (Effort), customer loyalty and emotions, root cause of NPS change, churn or high contact volume and much more. Clarabridge insights help you make decisions, act fast, and track results. Partner with Clarabridge, whose solutions are purpose-built for customer experience and backed by an AI-powered best-in-class text analytics engine, to transcend from complexity to clarity and truly understand every customer interaction. Clarabridge is the only platform that provides a highly effective means of capturing what customers are saying.