Generating an email with Power Automate using data from MS Forms
I'm trying to generate an email based on responses to a Microsoft Form. To do that, we've been using Power Automate. But I don't know coding, so I'm struggling with the "if this, then do this or if this then do this." I'm trying to add content based on the response to a form question. This is what I have & Power Automate doesn't like it. If possible, I want the No response to result in a blank. if(equals(outputs('Get_response_details')?['body/r4dc7982d2d21447595928fe605d196a9'],'Yes','SNAP',' ') It also doesn't like this: if(equals(@{outputs('Get_response_details')?['body/rfa090ef4e8d14bf187d32d6ee29bce37']},Yes),'What is needed to complete the benefit request? @{outputs('Get_response_details')?['body/r6671aa148c974fbfb399bdf3c334f4a4']}',' ')
IS EXCHANGE 2016 HYBRID STILL SUPPORTED?
IS EXCHANGE 2016 HYBRID STILL SUPPORTED as of January 2026? Pls advise if this statement is correct: Exchange Server 2016 was supported for hybrid deployments with Exchange Online, but as of October 14, 2025, it is no longer supported by Microsoft, meaning no security updates, bug fixes, or technical support are provided. While hybrid prerequisites still technically list Exchange 2016, running it now carries security and compliance risks, and Microsoft recommends upgrading to a supported version such as Exchange Server Subscription Edition or moving fully to Exchange Online. Continuing to use Exchange 2016 in hybrid is possible, but unsupported, so for a secure and compliant hybrid setup, an upgrade or migration is strongly advised.10 Things You Might Not Know You Could Do with Azure Communication Services
Azure Communication Services gives developers the building blocks for voice, video, chat, SMS, and more. But the real magic happens when you start combining those capabilities with other Azure services to solve real-world problems. This blog isn’t a feature list or a product pitch. It’s a collection of creative, practical scenarios that show what’s possible with Azure Communication Services today. Each one is based on real questions, real demos, and real developer experiences. Some are simple. Some are surprisingly powerful. All of them are designed to spark ideas. We’ve included links to sample code, documentation, and visuals to help you dive deeper. And we’ll keep this post updated as new scenarios emerge, so if you’ve built something cool, let us know! Build a Voice Assistant That Understands Users—and Follows Through 🔎 Quick Look What it does: Create a voice-first assistant that can understand, respond, and follow up using natural language. Why it matters: Offers a more intelligent, flexible alternative to traditional IVRs. What you'll need: Azure Communication Services for voice, Azure OpenAI, and backend logic to handle actions. Most voice agents are limited to scripted menus or keyword matching. But with Azure Communication Services and Azure OpenAI, you can build a voice experience that actually understands what users are saying and responds with meaningful action. In this demo, a user calls a virtual assistant looking for dinner inspiration. Instead of navigating a rigid menu, they just talk naturally. The assistant interprets the request, asks follow-up questions, and sends a personalized recipe link via SMS—all powered by Azure Communication Services for both the voice and messaging workflows. This kind of voice-first interaction is ideal for customer support, concierge services, or any scenario where users want to speak naturally and get something done. Watch the video below to see the full experience in action or explore the demo yourself here. Send Responsive Messages in Real-Time 🔎 Quick Look What it does: Trigger personalized messages based on real-time user behavior (like missed appointments or failed logins). Why it matters: Helps you move beyond static reminders to more timely, relevant communication. What you’ll need: Azure Communication Services, Azure Event Grid, Azure OpenAI, and an event source like a Logic App or backend service. Most messaging systems are built around schedules: send a reminder at 9 AM, a follow-up two days later, and so on. But what if your messages could respond to what your users are doing right now? With Azure Communication Services, you can build event-driven workflows that trigger messages based on real-time behavior. A customer misses an appointment. A user completes a transaction. A login attempt fails. Using Azure Event Grid, you can detect these events, generate a tailored message with Azure OpenAI, and send it instantly via SMS, email, or WhatsApp using Azure Communication Servies. This approach helps teams move beyond static, one-size-fits-all messaging. It enables timely, relevant communication that’s easier to maintain and scale - without manually scripting every variation. Learn more and get started: Azure Communication Services as an Event Grid source Handle SMS events with Event Grid Push notifications overview Use Event Grid to send calling push notifications Let Users Schedule Appointments by Text – In Their Own Words 🔎 Quick Look What it does: Enable natural language scheduling over SMS. No apps, menus, or portals required. Why it matters: Makes scheduling faster and more user-friendly, especially for service-based businesses. What you’ll need: Azure Communication Services for SMS, Azure OpenAI to interpret intent, and a backend or Logic App to manage availability and confirmations. Coordinating appointments over email or phone is slow and manual. Even traditional SMS-based schedulers often rely on rigid decision trees that break when users type something unexpected. This demo takes a smarter approach. By combining Azure Communication Services with Azure OpenAI, it lets users book, confirm, or reschedule appointments through natural, conversational SMS - no app, no portal, no menus. Just text like you normally would: “Hey, can I move my appointment to next Tuesday?” “Do you have anything earlier in the day?” Behind the scenes, Azure Communication Services handles the messaging layer, while OpenAI interprets the user’s intent and routes it to backend logic that manages availability and confirmations. It’s a lightweight, flexible solution that’s ideal for clinics, service providers, or any business that wants to streamline scheduling—without sacrificing user experience. Try the SMS scheduling demo. Everything you need to get started is in the README. Reach Customers on WhatsApp – Right Alongside SMS & Email 🔎 Quick Look What it does: Send messages across WhatsApp, SMS, and email from a single workflow. Why it matters: Increases engagement by meeting users where they are. What you’ll need: Azure Communication Services with Advanced Messaging SDK, verified sender setup for each channel Your customers are already on WhatsApp. Now your app can be too, without rearchitecting your entire messaging stack. Azure Communication Services lets you send and receive WhatsApp messages using the same platform you already use for SMS, email, and chat. That means you can reuse your existing workflows, backend logic, and delivery infrastructure - just with a new channel that meets your users where they are. Whether it’s appointment reminders, shipping updates, or live customer support, WhatsApp becomes just another part of your communication toolkit. You can trigger messages using Azure Event Grid, automate replies with Azure Bot Framework, and manage everything through the Advanced Messaging SDK. Want to see it in action? This quickstart guide walks you through registering your WhatsApp Business Account, connecting it to Azure Communication Services, and sending both text and media messages. > Channels selected from the blade menu. Learn more: Overview of Advanced Messaging for WhatsApp Send text and media WhatsApp messages (Quickstart) Publish an agent to WhatsApp using Copilot Studio Let Customers Join a Teams Meeting- Without a Teams Account 🔎 Quick Look What it does: Embed a browser-based Teams meeting experience into your app or site. Why it matters: Makes it easy for customers to join secure meetings without downloading Teams or signing in. What you’ll need: Azure Communication Services with Teams interop, a Teams meeting link, and a web app or portal. Not every customer wants to download an app or create a Microsoft account just to join a meeting. With Azure Communication Services, you can embed a fully branded, browser-based meeting experience into your app or website that connects directly to a Microsoft Teams meeting - no Teams account required. This is especially useful for industries like healthcare, legal, or financial services, where external participants need to join secure consultations or appointments without friction. You control the UI, the branding, and the flow, while Azure Communication Services handles the real-time voice and video connection to Teams. You can see how this works in the interop-quickstart demo, which shows how to create a Teams meeting, generate a join link, and embed the experience in a custom app. Handle Teams Calls Inside Your CRM—No App Switch Required 🔎 Quick Look What it does: Let agents make and receive Teams calls directly inside Dynamics 365 or a custom contact center UI. Why it matters: Reduces context switching and improves agent efficiency. What you’ll need: Teams Phone Extensibility, Azure Communication Services Call Automation, Dynamics 365 or another CCaaS. Most contact center agents juggle multiple tools - CRM, phone, notes, AI assistants - just to handle a single call. But what if they could do it all in one place? With Teams Phone Extensibility, powered by Azure Communication Services, agents can make and receive Teams calls directly inside Dynamics 365 or any custom contact center app. No need to open the Teams client. Here’s what’s possible: Answer calls in a custom agent desktop, routed through Teams Phone. Trigger AI workflows mid-call—like summarizing the conversation with Azure OpenAI or escalating to a supervisor. Initiate outbound calls from bots or workflows using ACS’s Call Automation APIs. Record and analyze calls with full control over logic and storage. It’s a surprising way to bring AI, voice, and CRM together, without rebuilding your contact center from scratch. Embed Secure Video Visits to Your Healthcare App–Fast 🔎 Quick Look What it does: Add HIPAA-compliant video calling with identity integration. Why it matters: Enables secure, branded telehealth or consultation experiences. What you’ll need: Azure Communication Services for video, Azure AD B2C, and a secure frontend. Telehealth is here to stay. But building a secure, compliant video experience from scratch can be a heavy lift. Azure Communication Services makes it easier. With built-in support for HIPAA, GDPR, and SOC 2, encrypted media transport, and identity integration via Azure AD B2C, Azure Communication Services lets you embed video calling directly into your app—without compromising on privacy or user experience. The Sample Builder shows how to combine video, chat, and SMS into a seamless patient-provider experience. It’s ready to deploy, customize, and scale. Learn more: Azure Communication Services HIPAA compliance overview Quickstart - Add video calling to your app - An Azure Communication Services quickstart | Microsoft Learn Combine AI and Human Support in a Single Chat Experience 🔎 Quick Look What it does: Start with an AI assistant and escalate to a human agent with full context. Why it matters: Scales support while preserving the human touch when needed. What you’ll need: Azure Communication Services for chat, Azure OpenAI, bot framework, and agent handoff logic. Most customer service chats start with automation—but they shouldn’t get stuck there. With Azure Communication Services, you can build a chat experience that begins with an AI assistant and hands off to a human agent when it makes sense. This demo shows how it works: a customer starts chatting through a web widget. An AI assistant, powered by Azure OpenAI, handles common questions and tasks. If the conversation gets complex or the user asks for help, the chat transitions smoothly to a live agent—no context lost. Agents can even generate AI-powered summaries to get up to speed quickly before jumping in. It’s a practical way to scale support without sacrificing the human touch. . On the left, a dialog box displays the user experience, while on the right, the agent's view shows the conversation summary and includes a button to take over the automated chat. Build a voice-first, AI virtual assistant in Under a Week 🔎 Quick Look What it does: Launch a branded voice assistant quickly using Zammo.ai and ACS. Why it matters: Speeds up deployment of voice experiences across channels. What you’ll need: Zammo.ai, Azure Communication Services for voice, and a publishing channel (e.g., Alexa, web). When Montgomery County, Maryland needed to support COVID-19 vaccine registration, they didn’t have months to build a solution. In just six business days, they launched a voice-first virtual assistant that handled 100% of inbound calls: automating appointment scheduling, supporting English and Spanish, and deflecting thousands of calls from live agents. They partnered with Zammo.ai to build the experience, all without writing custom code. Where Azure Communication Services fits in: Azure Communication Services powered the voice infrastructure, enabling a scalable, multilingual experience that saved time, reduced hold times by 90%, and helped the county serve residents more equitably. Don’t take our word for it, learn more about how it came together here. Know What You’ll Pay, Before You Ship 🔎 Quick Look What it does: Estimate costs and usage before you build. Why it matters: Helps you plan and budget more effectively. What you’ll need: Azure Communication Services pricing calculator, usage estimator, and billing dashboard. One of the first questions developers ask when building with Azure Communication Services is: “How much is this going to cost me?” And the answer is: it depends, but in a good way. Azure Communication Services uses a flexible, pay-as-you-go pricing model. You’re only billed for what you use - no upfront commitments, no recurring subscription fees. That makes it easy to prototype, test, and scale without overcommitting. Each communication channel (SMS, email, voice/video calling, and WhatsApp) has its own pricing structure based on usage volume, geography, and delivery method. For example: SMS to U.S. numbers is priced differently than international messages. Voice calls vary depending on whether you’re using VoIP, PSTN, or Teams interop. WhatsApp pricing may involve partner-based rates through Messaging Connect. There are a few exceptions to the pay-as-you-go model. For instance, leasing a dedicated phone number incurs a monthly fee. But overall, the model is transparent and developer-friendly. To help you estimate costs and plan ahead, here are some helpful resources: Azure portal pricing calculator: Azure Communication Services pricing | Microsoft Azure Azure Communication Services Pricing Overview: Azure Communication Services pricing | Microsoft Azure What Will You Build Next? Azure Communication Services gives you the flexibility to build the communication experience your users actually want - whether that’s a quick SMS, a secure video call, or a voice assistant that gets things done. And when you combine ACS with other Azure services like OpenAI, Event Grid, and Bot Framework, the possibilities expand even further. We’ll keep this post updated as new scenarios and demos emerge. If you’ve built something interesting with ACS, we’d love to hear about it—and maybe even feature it in a future post. Check out our official documentation to get started today!
Outlook Classic for M365 - File > Encrypt > 'Encrypt-Only' option applies 'Do Not Forward' label?
I recently joined a new company and am helping support their M365 tenant and admin duties. I'm running into a very weird issue where no recipients can actually read/view the message when we encrypt emails using only 1 specific method (our organization largely uses the Outlook Classic for Microsoft 365 desktop app). If a user follows this method, for some reason the 'Do Not Forward' label is applied to the encryption, despite specifically selecting 'Encrypt-Only' - it defaults to 'Do Not Forward' every single time: New Email > File > Encrypt > Encrypt-Only Sending emails with this method gives any/all recipients a "You don't have sufficient permissions to open the mail." regardless of where they try to open the email (OWA, Outlook Classic, New Outlook) Yet, if the user tries this other method below - the proper Encrypt-Only label is applied, and any Outlook client immediately and opens/views the email as you'd expect: New Email > Options ribbon > Encrypt properly applies the Encrypt-Only label I verified IRM (Identity Rights Management) is enabled for our tenant: And encryption tests pass with flying colors: Ultimately, I'm at a loss for what's going on here and specifically where to check to fix this issue for this 1 specific encryption method. Poking around in the Purview portal, I'm having a hard time figuring out where these encryption policies/settings lie and how to get this method to stop defaulting to 'Do Not Forward' even though 'Encrypt-Only' is checked.
Someone changed my email but i still have access to my account
My account got hacked but the hacker didn't change my the password, now i'm stuck with this weird email account from russia and dont know what to do... I tried the Recovery form but i tried too many times and now doesn't let me try anymore. What can i do? I'm scared for my accountDoes MC1189663 Impact Standard Power Automate Approvals?
Hi everyone After reviewing the change described in MC1189663 (retirement of external access tokens for actionable messages), I'm unsure wheter this also affect the out-of-the-box Standard Approval action in Power Automate. My question is specifically about the default "Start and wait for an approval" / "Standard Approval" action with no special configuration. Does this change impact approval emails or actionable messages generated by the Standard Approval action for internal usage (mails to internal accounts), or will those continue to work without modification? Thanks in advance for any clarification.Rules for Outlook (new) makes no sense.
I have tried now to use the new version of Outlook for both private and work use. Whenever I set up rules in classic Outlook, I always had to add a sound notification or for it to show me a desktop alert. Because if I have a rule that says "If I receive e-mail from person X, move to folder Y" I do not get a notification, and I risk missing them (which has happened a lot previously). Imagine my shock when I see that the new version of Outlook has dumbed down the rules significantly and restricted me to how I can use them. Is there a reason why we cannot add "show desktop alert" or for it to play a sound in the "actions" tab? I do not understand why this feature was removed, as well as removing auto archiving. I just don't understand why! Will the option for adding desktop alerts and for it to play sounds be added in the future?Outlook is sending duplicated mails
Hello dear Microsoft Community I've got following problem: With one of our clients there is an issue with Outlook/Mailing The mailbox is IMAP If he sends Mails to someone they'll recieve the sent message, for like 20 times. the only suspicous thing is, that we can see 3 duplicates of that mail in the 'sent' folder. but regardless it was recieved alot more than 3 times, either way. Do you have an idea ? I already updatet Microsoft Windows & Microsoft Office 365 made a new profile checked for Add-Ins or antivirus applications I also looked it up on our firewall we also checked the log on the mailserver greetings and im looking forward to recieve some help from YOU
Title: Expose SHA-256 or SHA-1 for Mail Attachments in Microsoft Graph
Problem Email attachments in Graph don’t include a content hash. To identify or match attachments, developers have to download the entire file first. That wastes bandwidth and time and increases exposure. OneDrive/SharePoint already return hashes, but mail does not, so experiences are inconsistent. Request Add a server-provided content hash to every mail attachment. Prefer SHA-256. If that’s not feasible initially, expose SHA-1 as a minimum to align with existing Drive item hashes. Benefits Faster and cheaper: avoid downloading large files just to tell if you already have them. Deduplication: detect repeated attachments across threads and mailboxes. Security operations: correlate attachments with threat intel by hash and triage suspicious emails without fetching payloads. eDiscovery and compliance: confidently match the same document across mail and files. Consistency: a predictable, uniform approach across Mail and OneDrive/SharePoint.
