User Profile
TLCAdmin
Iron Contributor
Joined Dec 16, 2020
User Widgets
Recent Discussions
Insights from Copilot have stopped working for us
We're all licensed (verified) with M365 Copilot, and for about the last week, one of our workhorse intake forms has stopped working with regards to the "Insights from Copilot" feature. When we attempt to refresh the insights, it presents the message, "Your form has XX responses. Copilot is analyzing the data to provide insights.", then spins for about 30 seconds, and then presents the error, "The insights haven't been generated successfully. Please try again." We're syncing responses to an Excel workbook, and that seems fine, but after about a week these "insights" just started failing in this fashion. We've done basic troubleshooting like trying InPrivate browsing, cache clearing, and since we are only at about 100 responses for this particular small form we're not hitting any limits. Regardless, it's wedged stuck in this state. I reported it via the M365 Admin portal and received the usual "No issues found" reply. 🙄 Anyone else seeing this problem? Does anyone actually use this feature? 😜Alignment Tool stuck "In Progress" since June
The status of the Alignment Tool has been "In Progress" since June for one of my tenants. I have no idea why - we have no data of value in the original Yammer, but now we are considering trying out Viva Engage and can't seem to create *any* external communities and I suspect it has to do with being stuck in this state. I've reached out to technical support, provided detailed descriptions, screen shots, videos of what we're doing, and the error results, as well as Fiddler traces etc. The "Upgrade" reports are all visible, and mostly empty. Can anyone suggest what we could be doing to get this alignment tool "unstuck"? At this point we're willing to wipe the entire thing clean and start from scratch. Thanks!Teams email notifications of missed chats coming from wrong email address?
For the past several days, when some users have missed a chat message in teams and they are setup to receive an email notification, the sending email address of the notification is incorrect. It has always been that these notification emails appear to be sent from the person who sent the original chat message, but now, they are being sent from our global administrator account email. Obviously creating lots of confusion and has broken these users' ability to reply via email. Has something changed, or is this a bug?Possibly a new Event management app in the works?
A mysterious app has shown up in the list of available apps several months ago called "Outlook Events", published by Microsoft, so being curious I tried adding it to Teams. Unfortunately, while a nice looking app screen appears briefly, it blanks almost immediately and returns an error that the app is "...not yet available in your region". I'm in NA/US. Does anyone know what this app is? I can find nothing online about it anywhere w/in the context of Microsoft. At some point a while ago I did a reverse image search on the app icon and it came back as some third party event app, but I can no longer find anything about it. Wish I had recorded the name of the app. Screenshots attached for anyone interested.Retrieving shifts time clock data for past employees
Is there any way to pull the Shift's app time clock data for past employees? These are people who were fully licensed org members, Teams/Shifts users, who used Shifts for clock-in/out, but have since left the organization (and hence their M365 accounts were deleted). Along with deleting them, their actual historical shift assignments and timeclock data seems also to have been deleted, unless someone knows the secret as to where this data can be recovered from? Thanks in advance! BobRe: Microsoft Teams Active Chats Not Opening
The suggested "fix" of removing some appdata files/folders did not work for myself or any of my clients. That thread seems to indicate that this is an ongoing issue and that supposedely MS is aware of it and working on it, yet there is no incident or advisory posted in the M365 health center. Surely someone "in the know" from MS or elsewhere monitors these forums and can comment?Re: Microsoft Teams Active Chats Not Opening
Kennedy_Amber There's been an ongoing issue among multiple clients and tenants where they are no longer seeing incoming new chats or notifications on the desktop app. There was an incident in MS Health #TM285554, but mysteriously it's status was changed to "Investigation Suspended" and here we are, left completely in a lurch. The problem seems to be getting worse, not better...we have reported multiple times. I wish I had a clue as to what is going on.
