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Google Docs Software Review 2026: Features, Integrations, Pros & Cons
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Last updated on January 15, 2026
What is Google Docs?
Web-based document editor platform designed to store, create and edit spreadsheets, use templates, create charts, comment on documents, and more. It allows real-time editing and secure sharing and offers features such as smart compose to help users write and edit Word files. The tool also helps convert docs to PDFs, track changes, and more. With real-time co-editing, multiple team members can work on the same document simultaneously, eliminating the need for version exchanges. Sharing settings offer control over access, while revision history allows reverting to earlier versions. Google Docs also provides templates and integrations with Google Workspace apps like Google Meet for enhanced collaboration. As a comprehensive online editor, Google Docs combines intelligent assistance, seamless collaboration, and security to help users create high-quality content efficiently.
What is Google Docs used for?
Recognitions
Best ease of use
Overall rating
Based on 28,620 user reviews
Reviews sentiment
Positive
97%
Neutral
3%
Negative
0%
Pros & cons
Effortless cross-platform sharing
Free alternative to paid editors
Limited formatting compatibility
Dependence on stable connectivity
Starting price
Per User, Per Month
Free trial
available
Compare with a popular alternative
Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.
Google Docs alternatives
Starting price
$15.00
Per User, Per Month
Pricing Options
User Rating
of reviewers
rated it above 4 stars
Starting price
$29.00
Per User, Per Month
Pricing Options
User Rating
of reviewers
rated it above 4 stars
Starting price
$7.00
Per User, Per Month
Pricing Options
User Rating
of reviewers
rated it above 4 stars
Starting price
$7.00
Per User, Per Month
Pricing Options
User Rating
of reviewers
rated it above 4 stars
Who uses Google Docs?
Based on Capterra reviews from the past year

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Pros and Cons
Most users report document sharing is straightforward, supporting easy collaboration, access, and version control across devices.
"Google Docs allows for sharing and collaboration capabilities that competing writing processors don't have, or don't do as seamlessly."
Most reviewers indicate formatting struggles when importing, exporting, or printing, causing extra work to fix layouts.
"Sometimes when importing a Word document the formatting is broken."
Features
Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.
69.11% of 5316 reviewers that rated this feature as important or highly important
Google Docs gives you flexible options to share files instantly with anyone, inside or outside your organization. Reviewers appreciate real-time collaboration, customizable access levels, integration with Google Drive and Slack, and the ability to share files in multiple formats.
64.54% of 4693 reviewers that rated this feature as important or highly important
This capability lets you work with others in real time, tracking edits and comments. Reviewers appreciate simultaneous editing, version history, customizable access, and integrations with tools like Grammarly, though some mention minor syncing delays with many users.
59.76% of 4100 reviewers that rated this feature as important or highly important
Google Docs offers you easy document creation using blank pages or templates, with export options for various formats. Some reviewers find templates, cloud backup, and voice typing helpful, but note limitations with complex formatting and advanced editing tools.
65.33% of 1993 reviewers that rated this feature as important or highly important
With Google Docs, you can securely store documents online and access them from any device. Users think autosave, generous free storage, cloud syncing, and integration with Google Drive make document storage reliable, though some wish for improved folder organization.
56.49% of 1586 reviewers that rated this feature as important or highly important
Google Docs helps you organize documents using folders, labels, and sorting options. Reviewers indicate folder creation, color coding, and integration with Google Drive boost organization, but some wish for more advanced sorting and filtering capabilities.
Google Docs 42 features
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Based on 28,511 reviews
Pricing
Based on 20,153 reviews

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Support, customer service and training options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- Web
- Android
- iPhone/iPad
- Freelancers
- Small businesses
- Mid size businesses
- Enterprises
Based on 18,202 reviews
User reviews
Overall rating
Based on 28,620 reviews
Filter by rating
Sorted by most recent
Sebastian C.
Information Technology Intern
Higher Education
"Amazing free document manager with cloud support."
February 10, 2026
Overall very very good document manager for everyday usage. Has all the features I need and works well.
Super easy to use, wonderful value for money because free. Great for daily use, has all the necessary features such as cloud storage and writing assistance tools. Not many bugs and issues so customer support was not needed.
Nothing here too much. Basic functionality is great and it does it job well. Perhaps you could say it's missing some features found in Word but it's not applicable to my use.
Colin F.
Physical therapist
Health, Wellness and Fitness
"Google doc review"
February 9, 2026
Is does everything I need so I don’t have any significant concerns. I will for sure keep using it indefinitely
Anonymous User
Data Migration Analyst
Financial Services
"Great product"
February 4, 2026
Overall good and recommended as its easy to use for everyday use and collaborative platform in document writing and sharing.
Nikki H.
Office Staff
Sports
"Free and Saved in the Cloud"
February 4, 2026
Katherine S.
Paralegal
Legal Services
"Collaboration and sharing "
February 3, 2026
Emre E.
chef de produit
Leisure, Travel & Tourism
"Google Docs c'est indispensable"
February 2, 2026
Anonymous User
Students
Education Management
"Pass your course with google docs "
February 1, 2026
Great app for a successful writing course.this app will do the best it can to help your get a good gradeon your writing assignments
Sunil B.
Area Manager
Retail
"Best free document creation tool with limited functionality!"
February 1, 2026
Overall, since free to use with a Google account, I would use it oftentimes to create or jot down rough thoughts, notes and such, then continue on the full suite.
Peiyuan T.
Quant modeler
Financial Services
"Recommended"
February 1, 2026
My overall experience with Google Docs has been very positive. It is reliable, easy to use, and makes creating and editing documents straightforward.
Giovanni P.
IT Manager
Hospitality
"Nice free document manager"
January 30, 2026


