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Google Docs Logo Google Docs Software Review 2026: Features, Integrations, Pros & Cons

page author 1page author 2Last updated on January 15, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

What is Google Docs?

Web-based document editor platform designed to store, create and edit spreadsheets, use templates, create charts, comment on documents, and more. It allows real-time editing and secure sharing and offers features such as smart compose to help users write and edit Word files. The tool also helps convert docs to PDFs, track changes, and more. With real-time co-editing, multiple team members can work on the same document simultaneously, eliminating the need for version exchanges. Sharing settings offer control over access, while revision history allows reverting to earlier versions. Google Docs also provides templates and integrations with Google Workspace apps like Google Meet for enhanced collaboration. As a comprehensive online editor, Google Docs combines intelligent assistance, seamless collaboration, and security to help users create high-quality content efficiently.

What is Google Docs used for?

Recognitions

Best Value Badge

Best ease of use

Overall rating

Based on 28,620 user reviews

Reviews sentiment

User avatar 1
User avatar 2
User avatar 3

Positive

97%

Neutral

3%

Negative

0%

Pros & cons

Effortless cross-platform sharing

Free alternative to paid editors

Limited formatting compatibility

Dependence on stable connectivity

Starting price

$6

Per User, Per Month

Free trial
available

Do you work for Google Docs?Manage this product listing

Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

Google Docs

4.7 (28,620)
Google Docs
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4.7 (4,135)
Trending up
Starting Price
$6
Per User, Per Month
$29.99
Per User, Per Month
AvailableFree Trial
AvailableFree Version
AvailableFree Trial
Not availableFree Version
Ease Of Use
4.7 (28,543)
4.6 (28,246)
Value For Money
4.8 (20,153)
4.3 (20,392)
Customer Service
4.3 (18,202)
4.3 (18,401)

Google Docs alternatives

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial
Free Version

User Rating

97%

of reviewers

rated it above 4 stars

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial
Free Version

User Rating

96%

of reviewers

rated it above 4 stars

Highest Rated

Starting price

$7.00

Per User, Per Month

Pricing Options

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Free Version

User Rating

98%

of reviewers

rated it above 4 stars

Starting price

$7.00

Per User, Per Month

Pricing Options

Free Trial
Free Version

User Rating

96%

of reviewers

rated it above 4 stars

Who uses Google Docs?

Based on Capterra reviews from the past year

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Pros and Cons

Effortless cross-platform sharing
97% positive reviews out of 9712

Most users report document sharing is straightforward, supporting easy collaboration, access, and version control across devices.

Tyler Malad
Tyler M
Head of Marketing, 2 - 10 employees.

"Google Docs allows for sharing and collaboration capabilities that competing writing processors don't have, or don't do as seamlessly."

Limited formatting compatibility
64% negative reviews out of 2980

Most reviewers indicate formatting struggles when importing, exporting, or printing, causing extra work to fix layouts.

Lucie Evans
Lucie E
Capulus, 51 - 200 employees.

"Sometimes when importing a Word document the formatting is broken."

Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

File Sharing
4.8 (5,316)

69.11% of 5316 reviewers that rated this feature as important or highly important

Google Docs gives you flexible options to share files instantly with anyone, inside or outside your organization. Reviewers appreciate real-time collaboration, customizable access levels, integration with Google Drive and Slack, and the ability to share files in multiple formats.

Collaboration Tools
4.7 (4,693)

64.54% of 4693 reviewers that rated this feature as important or highly important

This capability lets you work with others in real time, tracking edits and comments. Reviewers appreciate simultaneous editing, version history, customizable access, and integrations with tools like Grammarly, though some mention minor syncing delays with many users.

Document Generation
4.7 (4,100)

59.76% of 4100 reviewers that rated this feature as important or highly important

Google Docs offers you easy document creation using blank pages or templates, with export options for various formats. Some reviewers find templates, cloud backup, and voice typing helpful, but note limitations with complex formatting and advanced editing tools.

Document Storage
4.7 (1,993)

65.33% of 1993 reviewers that rated this feature as important or highly important

With Google Docs, you can securely store documents online and access them from any device. Users think autosave, generous free storage, cloud syncing, and integration with Google Drive make document storage reliable, though some wish for improved folder organization.

Document Management
4.7 (1,586)

56.49% of 1586 reviewers that rated this feature as important or highly important

Google Docs helps you organize documents using folders, labels, and sorting options. Reviewers indicate folder creation, color coding, and integration with Google Drive boost organization, but some wish for more advanced sorting and filtering capabilities.

Google Docs 42 features

Define levels of authorization for access to specific files or systems
Track and document all activities across devices, networks, and other systems
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Highlight content and/or make notations about parts of content
Application programming interface that allows for integration with other systems/databases
Manage the process of evaluating documents or requests submitted for approval
Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes
Communicate using direct chat or messages within the system
This capability lets you work with others in real time, tracking edits and comments. Reviewers appreciate simultaneous editing, version history, customizable access, and integrations with tools like Grammarly, though some mention minor syncing delays with many users.
Leave comments and notes on documents for others to view
The ability to create unique content
Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
Pre-designed layouts that can be customized to match preferences and requirements
Import and export data to and from software applications
Automated or logic-based workflows that assist in the creation of electronic documents
Scan, move or upload electronic files within the software's repository
Assign categories, labels, tags, or attributes to documents for organization, search and storage
Makes changes to document features such as text, fonts, formatting, etc.
Google Docs offers you easy document creation using blank pages or templates, with export options for various formats. Some reviewers find templates, cloud backup, and voice typing helpful, but note limitations with complex formatting and advanced editing tools.
Google Docs helps you organize documents using folders, labels, and sorting options. Reviewers indicate folder creation, color coding, and integration with Google Drive boost organization, but some wish for more advanced sorting and filtering capabilities.
Review and analyze existing information across documents
With Google Docs, you can securely store documents online and access them from any device. Users think autosave, generous free storage, cloud syncing, and integration with Google Drive make document storage reliable, though some wish for improved folder organization.
Assemble applications and processes by dragging over and arranging pre-built components
Digitally sign online documents
Convert files to a different format
Google Docs gives you flexible options to share files instantly with anyone, inside or outside your organization. Reviewers appreciate real-time collaboration, customizable access levels, integration with Google Drive and Slack, and the ability to share files in multiple formats.
Search for specific words or phrases within a document or database
Access software remotely via mobile devices
Allow users to create, edit, and sort multiple notes
A collection of tools to be used for routine tasks within an organization such as word documents, spreadsheets, presentations, etc.
Ability of websites, web applications, or mobile applications to function without an active internet connection
Tools to facilitate the production of information and promote efficiency
Plan and coordinate all the resources, costs and time needed to execute assignments
Timed notification for any upcoming task, deadline, appointment, or activity
Search and filter data across systems to locate required information by entering keywords or certain criteria
Securely stores data to prevent data loss or breaches
Allow users to access multiple services after entering their login credentials once
Attach digital tags to documents and assets for identification, search, or monitoring purposes
Allow multiple team members to edit and work on the same document
Set up connections to third-party platforms to improve business processes
A digital list of items that need to be completed
Track revisions and updates made to files and navigate between different versions
Get Advice

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LogoFeatures
4.5 (28,511)

Pricing

Product logo
Value for money
4.8 (20153)
Business Starter
$6.00
Per User,Per Month

It includes:

  • check100 Participant Video Meetings
  • check30 GB Cloud Storage Per User
  • checkCustom Secure Email
Business Standard
$12.00
Per User,Per Month

It includes:

  • check150 Participant Video Meetings
  • check2 TB Cloud Storage Per User
  • checkCustom Secure Email
Business Plus
$18.00
Per User,Per Month

It includes:

  • check500 Participant Video Meetings + Recording
  • checkAttendance Tracking
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Support, customer service and training options

Product logo
Customer Service
4.3 (18202)
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Deployment
  • Web
  • Android
  • iPhone/iPad
Typical users
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Enterprises

User reviews

Overall rating

4.7

Based on 28,620 reviews

Filter by rating

Mentioned topic

Sorted by most recent

SC

Sebastian C.

Information Technology Intern

Higher Education

"Amazing free document manager with cloud support."

5.0
Overall Rating
5.0
5.0
Ease of Use
5.0
5.0
Features
5.0
5.0
Customer Service
5.0
5.0
Likelihood to Recommend
10/10

February 10, 2026

Overall very very good document manager for everyday usage. Has all the features I need and works well.

Pros

Super easy to use, wonderful value for money because free. Great for daily use, has all the necessary features such as cloud storage and writing assistance tools. Not many bugs and issues so customer support was not needed.

Cons

Nothing here too much. Basic functionality is great and it does it job well. Perhaps you could say it's missing some features found in Word but it's not applicable to my use.

Review source
Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.
CF

Colin F.

Physical therapist

Health, Wellness and Fitness

"Google doc review"

5.0
Overall Rating
5.0
5.0
Ease of Use
5.0
5.0
Features
5.0
5.0
Customer Service
5.0
5.0
Likelihood to Recommend
10/10

February 9, 2026

Is does everything I need so I don’t have any significant concerns. I will for sure keep using it indefinitely

AU

Anonymous User

Data Migration Analyst

Financial Services

"Great product"

5.0
Overall Rating
5.0
5.0
Ease of Use
5.0
5.0
Features
5.0
5.0
Customer Service
5.0
5.0
Likelihood to Recommend
9/10

February 4, 2026

Overall good and recommended as its easy to use for everyday use and collaborative platform in document writing and sharing.

NH

Nikki H.

Office Staff

Sports

"Free and Saved in the Cloud"

5.0
Overall Rating
5.0
5.0
Ease of Use
5.0
5.0
Features
5.0
5.0
Customer Service
0.0
0.0
Likelihood to Recommend
9/10

February 4, 2026

KS

Katherine S.

Paralegal

Legal Services

"Collaboration and sharing "

5.0
Overall Rating
5.0
5.0
Ease of Use
5.0
5.0
Features
5.0
5.0
Customer Service
0.0
0.0
Likelihood to Recommend
10/10

February 3, 2026

EE

Emre E.

chef de produit

Leisure, Travel & Tourism

"Google Docs c'est indispensable"

5.0
Overall Rating
5.0
5.0
Ease of Use
5.0
5.0
Features
5.0
5.0
Customer Service
4.0
4.0
Likelihood to Recommend
10/10

February 2, 2026

AU

Anonymous User

Students

Education Management

"Pass your course with google docs "

4.0
Overall Rating
4.0
4.0
Ease of Use
5.0
5.0
Features
5.0
5.0
Customer Service
5.0
5.0
Likelihood to Recommend
10/10

February 1, 2026

Great app for a successful writing course.this app will do the best it can to help your get a good gradeon your writing assignments

Sunil B.

Sunil B.

Area Manager

Retail

"Best free document creation tool with limited functionality!"

4.0
Overall Rating
4.0
4.0
Ease of Use
4.0
4.0
Features
3.0
3.0
Customer Service
3.0
3.0
Likelihood to Recommend
7/10

February 1, 2026

Overall, since free to use with a Google account, I would use it oftentimes to create or jot down rough thoughts, notes and such, then continue on the full suite.

PT

Peiyuan T.

Quant modeler

Financial Services

"Recommended"

5.0
Overall Rating
5.0
5.0
Ease of Use
5.0
5.0
Features
4.0
4.0
Customer Service
3.0
3.0
Likelihood to Recommend
10/10

February 1, 2026

My overall experience with Google Docs has been very positive. It is reliable, easy to use, and makes creating and editing documents straightforward.

GP

Giovanni P.

IT Manager

Hospitality

"Nice free document manager"

4.0
Overall Rating
4.0
4.0
Ease of Use
5.0
5.0
Features
4.0
4.0
Customer Service
3.0
3.0
Likelihood to Recommend
9/10

January 30, 2026