TeamViewer Software Review 2026: Features, Integrations, Pros & Cons

Integrates with Active Directory

Track and document all activities across devices, networks, and other systems

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Uses AI to condense large amounts of text, audio, or video data into a coherent form

Software program that continuously adjusts its behavior based on observed data

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Automatically identify and flag unusual behaviors and malicious software

Prevents, detects and removes malware

Application programming interface that allows for integration with other systems/databases

Download applications that can be internally saved

Track, manage and store the applications of potential future members, customers or candidates

Identify and respond to security threats to developed applications

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Assign issues and tasks based on availability or required skills

Ability to make voice calls within the system

A record of all activities within the system, including user access, changes made, etc.

Verify the identity of users/devices to enable secure access

Tickets are automatically assigned to specific agents based on predefined rules

Data is backed up automatically to prevent data loss

Set a time to deploy patches automatically

Setup recurring or automatic scans

Create backups and provide methods to recover deleted/lost data

Scan barcodes to ensure accurate pricing and label tracking

Track and analyse user behavior within a system or network

Create, manage, and send invoices or bills to customers

Writing code or scripts to automate repetitive tasks, streamline processes, and increase efficiency within an IT environment

Manage and secure access to business data and applications on personal devices.

Track and monitor efficient handling of all changes/transitions

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Private online space that lets businesses securely share documents and provide information access to clients

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and manage adherence to policies for any service, product, process, or supplier

Identify component attributes like servers, hardware, software, and manage relationships across all services

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Create labels for products that contain required information such as colors, sizes, dates, etc.

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Graphical representation of data

Manage the processes involved when making the application ready for use

Creates virtual version of end user's desktop environment or operating system

Automatically scan the network for devices and take pre-defined actions upon discovery

Provides a persistent, background-accessible dock for saved devices, allowing users to multitask and manage remote connections without interrupting workflows.

Maintenance and upkeep of physical and/or virtual devices

Access system information, including hardware and software configuration, to perform diagnostics

Plan and implement business continuity measures in case of unforeseen events

Store, manage, and track all electronic documents in a centralized location

Manage product specific documents in a categorized order

Assemble applications and processes by dragging over and arranging pre-built components

Digitally sign online documents

Manage, store and organize emails within the system or via third-party apps

Automatically send mass notifications or alerts for any emergency or crisis

Convert data into a code for security

Track status, assign actions, and control access to systems for devices within the organization

Protect users working remotely and provide secure environments for personal devices to access company programs

Manage the enrollment and onboarding of all new members and accepted applications

Investigate security threats and validate malicious activity

A chronological record of actions or occurrences within a network, software, or process

Create, save, and store files

Isolate suspicious files to prevent harm to computer systems

TeamViewer gives you secure, fast file sharing between devices during remote sessions. Reviewers indicate it streamlines collaboration, supports various file types, and eliminates the need for external tools. Users find it reliable, efficient, and helpful for teamwork and remote support.

Move files across different systems or networks

Intended to be used by managed service providers

Specifically developed for the IT sector

Uses augmented reality (AR) to convert training materials into immersive workflows, helping teams learn faster and retain complex concepts more effectively.

Managing service requests, incidents, IT issues & support with a ticketing system

Compliant with HIPAA, which sets standards for sensitive patient data protection

Manage and track all disruptions and incidents

Track and manage inventory levels to maintain proper supply

Identify and respond to unexpected problems or failures (ie. "negative events")

Managing inventories and tracking changes to hardware and software configurations

Monitor the movement of one or more IT assets throughout the organization

Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more

Ensures that only certain features of the devices are accessible and the rest are hidden/unavailable for usability/security reasons

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

A repository of previously used/received RFP questions with responses

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Ability to chat online in real time

Identify the physical location of an individual, asset, device, etc.

Schedule predetermined or ad hoc maintenance services and labor requests

Enables large-scale rollout of TeamViewer across devices using MSI scripts and command-line tools. IT teams can configure and deploy the software remotely without manual installation.

Helps organize virtual meetings with calendar integration, reminders, and participant controls. Reviewers find it useful for remote collaboration, though some prefer tools with more specialized meeting features.

You get flexible remote access from mobile devices with TeamViewer, allowing control of desktops and phones on the go. Reviewers appreciate its responsiveness, convenience, and multi-platform support, though some mention occasional formatting issues and fewer desktop capabilities in the mobile app.

Access the system via a mobile application

Provides centralized control over mobile devices, including onboarding, monitoring, and enforcing compliance policies. This is especially useful for organizations managing remote or hybrid teams.

Observe and track the demand, usage, progress or quality of a system, product, or user

Support multiple types of devices

Request two or more credentials to prove user's identity before granting access to systems

Access multiple screens from one centralized location

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Set up and configure network resources to make them accessible for authorized users, devices and servers

Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources

The ability to manage all patches within a network

Enables cross-platform access to session data, allowing admins to define what gets stored and making insights available across systems for better follow-up support.

Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords

Install software updates and bug fixes remotely

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Monitoring and measurement of relevant metrics to assess the performance of IT resources

Adjust communications based on previous interactions or personal preferences

Prevent unauthorized access to personally identifiable information

Create, manage, and track policies and procedures within an organization

Helps control, track and monitor printing processes

Arrange tasks based on the level of priority or urgency

Supports secure, encrypted messaging during remote sessions for sharing commands, links, and sensitive information without disrupting workflows. While not widely used, those who rely on it consider it essential.

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Streamlining repetitive tasks and activities through automated and predefined workflows

Plan and coordinate all the resources, costs and time needed to execute assignments

Measure time to completion or hours worked for projects

Estimate or forecast of a future scenario based on the study of present trends

Protects systems from ransomware attacks and mitigates attack risks

Receive notification of issues as soon as they occur

Analyze and gain insights into data in real-time

TeamViewer helps you communicate instantly during remote sessions. Reviewers appreciate real-time chat for troubleshooting, collaboration, and sharing information, noting it’s efficient and reduces the need for phone calls, though some prefer external chat apps or suggest improvements for usability.

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Identify and orchestrate execution of actions needed to restore systems to optimal conditions

Control system behavior and appearance, and access and report on system status/health from a distant location

Enables secure, real-time access to remote devices with support for multi-monitor setups, remote printing, and encrypted data transmission. Reviewers highlight its role in IT support, onboarding, and troubleshooting, especially for less technical users.

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Print remote documents from multiple devices

Provide support to your customers and employees remotely over a shared network

Deploy updates or install new software remotely

Remotely delete data from devices without needing physical access

Collection, analysis & representation of numerical data and generation of reports to understand various patterns

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Plan availability and assign specific time slots for tasks and resources

Record and save a video file of what is happening on a computer screen

Facilitates clear, low-lag screen sharing for collaboration, training, and presentations. Users value its whiteboarding and screen recording capabilities, noting that it remains functional even with moderate internet issues.

Search and filter data across systems to locate required information by entering keywords or certain criteria

Securely stores data to prevent data loss or breaches

At least a username and password is required to access the system

Manage and control the security aspects of an organization's digital assets, resources, and operations

Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats

Online portal through which end users can access the system, manage tasks, or obtain information

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Track work performed and resources used for past customers, sites, or assets

Set and monitor service level agreements to ensure timely response and resolution

Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more

Generates AI-powered summaries of remote sessions, capturing key actions and outcomes. These insights support documentation, compliance, and internal reporting for support teams.

Record active support and chat sessions for auditing and training

Transfer a support session to another team member

Allow users to access multiple services after entering their login credentials once

Allows businesses to manage the software installed on their devices.

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Allow customers/users to submit support queries and service requests

Track the status of support tickets/escalations as they move through the service queue

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Track and manage the scheduling of tasks

Uses AI to automate diagnostics and issue resolution during remote sessions. This helps reduce manual troubleshooting time and improves support efficiency for complex IT environments.

Set up connections to third-party platforms to improve business processes

Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm

Track, manage, or resolve user requests and IT incidents/issues

Take actions to troubleshoot issues for networks, devices, etc.

Adds a layer of security by requiring a second verification step, such as a mobile code. Reviewers note its importance for compliance and protection against unauthorized access.

Presenter can see and hear participants and vice versa

Manage computers located anywhere without the remote customer present at the other end

Track and interpret metrics on the usage of company resources

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Track revisions and updates made to files and navigate between different versions

Chat with your counterparts over the video in real time

Connect with meeting participants remotely over video

Supports various video file formats

Detect (and block) vulnerabilities and threats in your applications based on vulnerability information

Discover patch statuses and vulnerabilities

Allows multiple users to simultaneously annotate on a digital whiteboard

Control system access and/or deliverability for applications and email addresses

Control and manage access to wireless networks