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Microsoft Word Software Review 2026: Features, Integrations, Pros & Cons
Microsoft Word Software Review 2026: Features, Integrations, Pros & Cons
Last updated on January 8, 2026
What is Microsoft Word?
Microsoft Word allows users to create, edit, save and share documents using its cloud-based word processing software. In addition to being able to create new documents, Microsoft Word allows users to also open existing files and change them as needed; this makes it easy for multiple users within a business or educational institution to make changes and save them through the cloud. Microsoft Word is a powerful word processing software that enables users to create professional documents. The application has a friendly user interface and a number of integrated features, such as text editing, spell checker and grammar checker, which help ensure higher quality documents. The application also comes with sharing capabilities that allow users to collaborate with others on the same document.
What is Microsoft Word used for?
Overall rating
Based on 2,730 user reviews
Reviews sentiment
Positive
96%
Neutral
3%
Negative
1%
Pros & cons
Versatile document creation tools
Comprehensive reporting capabilities
High cost compared to alternatives
Slow performance with large files
Starting price
Per User, Per Month
Free trial
not available
Compare with a popular alternative
Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.
Free TrialFree Version
Free TrialFree VersionMicrosoft Word alternatives
Starting price
$9.00
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rated it above 4 stars
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$39.00
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rated it above 4 stars
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$19.00
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Pricing Options
User Rating
of reviewers
rated it above 4 stars
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$7.00
Per User, Per Month
Pricing Options
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of reviewers
rated it above 4 stars
Who uses Microsoft Word?
Based on Capterra reviews from the past year
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Pros and Cons
Most users comment document creation is intuitive, with extensive templates and customization for professional results.
"The intuitiveness of the user interface, coupled with the robust features available to the user make it a workhorse when it comes to document creation."
Most reviewers find pricing expensive, especially versus free competitors, making access difficult for individuals and small businesses.
"Its price is very high and inappropriate, and this price makes many people buy copies illegally due to their difficulty in affording the price."
Features
Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.
56.36% of 1430 reviewers that rated this feature as important or highly important
Collaboration tools let you co-edit, comment, and share documents in real-time via OneDrive, SharePoint, and Teams. Reviewers appreciate simultaneous editing, version history, and integration with Office 365. Many highlight easy feedback, remote teamwork, and compatibility with other Microsoft products.
59.14% of 1324 reviewers that rated this feature as important or highly important
With offline access, you can create, edit, and save documents without internet. Reviewers appreciate the flexibility to work anywhere, autosave reliability, and seamless syncing with OneDrive when reconnected. Some mention limited template access offline, but most find offline tools robust.
61.24% of 1130 reviewers that rated this feature as important or highly important
Microsoft Word offers versatile document storage, letting you save files locally or in the cloud via OneDrive and SharePoint. Users highlight easy organization, autosave, secure backup, and efficient syncing across devices. Many appreciate integration with cloud platforms and reliable recovery options.
58.80% of 1046 reviewers that rated this feature as important or highly important
Microsoft Word helps you organize, track, and manage documents efficiently. Reviewers appreciate autosave, version history, cloud syncing, and easy navigation. Many value collaboration, secure sharing, and customization, though some wish for more intuitive version management and navigation between files.
51.49% of 942 reviewers that rated this feature as important or highly important
You can control who views, edits, or shares your documents using access controls and permissions. Reviewers value password protection, read-only modes, and sharing options for privacy and security. Some mention smooth integration with OneDrive and appreciate managing permissions for sensitive information.
Microsoft Word 17 features
We can help you find the software with the features you need.
FeaturesBased on 2,632 reviews
Pricing
It includes:
- 1 PC
- 1 Mac
- Windows 11
- Windows 10
- macOS
Value for moneyBased on 2,032 reviews
Get a personalized software list aligned to your business needs with guidance from our expert advisors.
Support, customer service and training options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- Web
- Android
- iPhone/iPad
- Freelancers
- Small businesses
- Mid size businesses
- Enterprises
Customer ServiceBased on 1,803 reviews
User reviews
Overall rating
Based on 2,730 reviews
Filter by rating
Sorted by most recent
Martin L.
Payroll Manager and Data Protection Officer
Maritime
"Word up - It's the best."
January 30, 2026
MS Word is the go to program to aid production of written documentation. Very easy to use with commands and processes easy to navigate through. As it is connected to other programs through the Microsoft Office Suite, connections to Spreadsheets, PDFs and other files is very straightforward and the cost is kept competitive. The collection of templates available ensures users can produce files that will be appropriate to the recipients.
The system is the same as it has been for many years and maybe needs a bit of a refresh to bring templates, fonts, thesaurus and other facilities more up to date.
Derek U.
Accounting Manager
Construction
"Microsoft Word"
January 29, 2026
Overall experience of Word has been excellent. The functions and features that are available is something I use daily.
Benjamin C.
motion and graphic designer freelance
Design
"Facile a crée des logiciel avec word"
January 27, 2026
Microsoft Word est un outil que j’utilise régulièrement pour rédiger des documents pas trop professionnels mais pour mes clients responsables.
Anonymous User
Clerical
Warehousing
"Microsoft Word is a trailblazer"
January 27, 2026
Patricia G.
Customer Service Lead
Hospitality
"Writing professional guest messages."
January 25, 2026
As a Customer Service Lead I require a tool that will be a reliable documentation tool. This is the industry-standard software and it simplifies our working process.
Justine R.
Graphic designer
Design
"Ce qui a de mieux et aussi de complexe"
January 25, 2026
Anonymous User
Student
E-Learning
"Down but not completely out"
January 23, 2026
Established workflow, but seems to have been matched or surpassed over the years in many areas such as templates, collaboration, speed and ease of use
Joshua L.
Pharmacist
Health, Wellness and Fitness
"30 years of Word"
January 22, 2026
I have been using Word to type documents for decades, I still use it for any letters or timesheets I have to do
BISHNU A.
Project Engineer
Construction
"MS Word: Valuable"
January 22, 2026
Microsoft Word was the 1st tool I used for digital writing in professional manner. So, it's always special for me and still my go to tools despite many other advanced alternatives.
Renee M.
Paralegal
Law Practice
"Microsoft Word- Great Document Processing Program But Could Use Some Improvements"
January 21, 2026
Microsoft Word is a good word processing program and I do like that you can export documents into pdf documents, email and share a document from within the program. I use the track changes feature very often which makes collaborating and editing documents much easier for all involved in preparing joint documents. I think that some of the features in Microsoft Word can be improved to make them more user friendly such as the format changes, correcting formatting errors, etc.
