Insights
Powering a World That Works
Expert analysis, original research, and real-world stories that accelerate intelligent transformation.
Featured Insights
Discover insights that prove the future isn’t human or AI but the power of both, driving innovation and real business impact.
When data becomes intelligence, transformation accelerates. We unpack what it takes to go from messy, siloed data to enterprise-wide AI.
Get a front-row view of change in motion: how industry leaders are adapting, innovating, and setting the pace for what’s next.
Explore stories that show how bold ideas become business breakthroughs.
Explore how a LATAM telecommunications leader transformed its operations with collections automation, enhancing efficiency and customer engagement.
Learn how implementing Dynamics 365 Sales eliminated data silos across 20+ systems, improving sales efficiency, data accuracy, and pipeline visibility for faster growth.
Speech analytics and risk segmentation provide the behavioral insights needed to overcome personalization challenges to drive a $2M increase in collections.
The agentic AI future is reshaping enterprise operations, governance, and human work. Learn what’s changing and how leaders can respond in 2026.
Watch how iX Hero supports human advisors with AI tools for customer experience that preserve context and reduce effort.
See how automotive customer service teams use iX Hero to respond faster, preserve context, and escalate seamlessly to human advisors.
Discover how AI tools for training and development like iX Hero Roleplay boost readiness, speed up proficiency, and elevate customer outcomes.
Learn how we helped MotoNovo Finance modernize their customer portal, driving 200% increase in engagement and reducing operational costs significantly.
Discover how you can build integrated customer experiences through a unified solution by Concentrix and Microsoft.