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G2 recognized FacilityOS
FacilityOS

By FacilityOS

4.7 out of 5 stars

How would you rate your experience with FacilityOS?

FacilityOS Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

FacilityOS Integrations

(5)
Verified by FacilityOS

FacilityOS Media

FacilityOS Demo - FacilityOS - A  Modular Facility, Asset and Visitor Management Platform to Help Optimize Safety, Security and Compliance Protocols
FacilityOS™ is a facility management platform used by security professionals, EHS managers, facility managers, compliance teams, and operational leadership to drive safety, security and compliance across complex facilities around the world. FacilityOS powers complex enterprises – such as manufact...
FacilityOS Demo - VisitorOS - Keep track of On-Site Visitors
Pre-loaded and pre-configured on enterprise-level hardware, VisitorOS is uniquely placed to meet the specific needs of your organization and its critical entry points. Keeping your people safe and your company in compliance has never been easier. In today’s complex world, entry point processe...
FacilityOS Demo - EmergencyOS - Digitize All Stages of Emergency Management
Designed to automate and improve emergency evacuation processes, EmergencyOS provides digital oversight at each stage of an organization’s emergency response – from alerts and evacuation management through to coordinating the return-to-work and post evacuation reporting and analytics. Reduce ...
FacilityOS Demo - ContractorOS -  Centralize and Automate Contractor Compliance
ContractorOS is a powerful compliance management solution that centralizes contractor and vendor oversight. By automating document collection, approvals, and tracking, it reduces administrative burden and ensures compliance across all facilities. ContractorOS simplifies compliance manageme...
FacilityOS Demo - LogisticsOS - Track Packages Across the Entire Chain of Custody
LogisticsOS is a robust logistics management solution built to optimize chain of custody processes. Its user-friendly design, comprehensive tracking features, and clear audit trails help eliminate lost items while improving efficiency and accountability across your entire organization.
FacilityOS Demo - SecurityOS - Extend the Benefits of Access Control to Visitors 
Extend the benefits of Access Control to visitors, contractors and other temporary guests. With SecurityOS, you can issue, track and manage temporary physical access for facility visitors. Streamline and automate permission provisioning while increasing security and visibility.
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FacilityOS Reviews (245)

Reviews

FacilityOS Reviews (245)

4.7
245 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the ease of use and customer support provided by the software, highlighting its ability to streamline visitor management and enhance security. The intuitive interface allows for quick visitor check-ins and real-time notifications, making it a reliable choice for businesses. A common limitation noted is the small sign-out button, which can be difficult for guests to locate.

Pros & Cons

Generated from real user reviews
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BC
IT Service Desk Specialist
Enterprise (> 1000 emp.)
"Amazing customer service, and technical support"
What do you like best about FacilityOS?

The interface is user friendly easy to understand Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

Would like a live helpdesk person. That would be better then waiting on an email back. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS

We’re glad to hear that iLobby’s user-friendly interface has been easy to navigate and that our solution helps you manage visitor and contractor data across sites. We’ve passed along your feedback to our team and appreciate you taking the time to share your experience!

Verified User in Electrical/Electronic Manufacturing
UE
Enterprise (> 1000 emp.)
"Easy to use - great customer service."
What do you like best about FacilityOS?

It's easy and integrates w/ MS Outlook... Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

It does cost more than doing nothing.... Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS

Thanks for sharing your experience. We’re glad to hear FacilityOS has been easy to use and integrates well with your existing tech stack. It’s great to know the solution has supported your ITAR compliance efforts—we appreciate your feedback!

Shantaria S.
SS
Building security
Small-Business (50 or fewer emp.)
"Easy to use"
What do you like best about FacilityOS?

Easy to log back in the different options that they have Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

Nothing. Everything is good no complaints Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS

Thanks for your feedback. We're glad to hear you're finding FacilityOS easy to use and helpful for keeping things organized!

Verified User in Medical Devices
AM
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"iLobby Feedback"
What do you like best about FacilityOS?

Easy to Use.

Administrator Management (multiple Options to do)

Different User Groups which you can assign to different people.

Teams Bot integration is super-helpful

Self-Signing Security Documents also helps alot Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

Bigger Sign-Out Button

Would be nice to have a Option where you can self-arange the Welcome Display Review collected by and hosted on G2.com.

Response from Jody Shaffer of FacilityOS

Thank you for sharing your feedback. We're thrilled to hear that you find our platform easy to use and appreciate the various management options it offers.

BS
Mid-Market (51-1000 emp.)
"Perfect fit for what we needed at our manufacturing plant"
What do you like best about FacilityOS?

iLobby houses our documents that need to be signed, allows pre-approval of visitors, and allows us to select if we want to print a guest badge or not. Having the visitor's picture taken is very helpful when it is not someone you regularly see. Being able to change the version of some documents and visitor's that had already signed the old version was forced to sign the new version.

Reports of visitors help us to decide who needs to be placed on the main page as an easier selection. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

We have not found any downsides at this time. We have been using iLobby for over a year and everyone has loved it. Review collected by and hosted on G2.com.

Response from Zachary Guitor of FacilityOS

Thank you for sharing your positive experience with iLobby! We're glad to hear that the features like document storage, pre-approval of visitors, and visitor badge options have been so beneficial for your manufacturing plant. We appreciate your feedback and are thrilled to hear that iLobby has been such a valuable tool for your team.

JB
Mid-Market (51-1000 emp.)
"Great Customer Experience for a excellent product"
What do you like best about FacilityOS?

Best things are visibilty from any device to see what visitors are on site, when guests arrive you get an alert via text and email that lets people know when someone has come on site. The set up survey completed prior to the device being sent let the iLobby folks prep the device and account before it even arrived, so implementation was as easy as getting it onto the network and then it was plug and play. The portal for admin was intuative so did not need any support, but the iLobby team was very good about checking in to see how things are going. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

Could maybe have some more mobile access features for regular visitors to easily sign out remotely. Review collected by and hosted on G2.com.

Response from Jody Shaffer of FacilityOS

We appreciate your feedback and are happy to hear that VisitorOS has helped streamline your visitor management process. Thank you for the review and I have shared your feedback with our product team.

KB
Small-Business (50 or fewer emp.)
"Easy and convenient option for offices"
What do you like best about FacilityOS?

The system allows us to keep track of all personelle on-site in the case we have an emergency and has a "role call" and messaging option that is very convenient. Our site uses this system every day for all employees and requires every visitor on-site to sign in and prints them off a badge for identification. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

Sometimes the layout of the questions when signing in creates confusion for our visitors/vendors when they arrive. Review collected by and hosted on G2.com.

Response from Jody Shaffer of FacilityOS

It's great to hear that iLobby has been a convenient and effective solution for your office's emergency preparedness and visitor management. We value your feedback and have shared your comments with the product team.

Dee M.
DM
Health Safety Environment Coordinator
Mid-Market (51-1000 emp.)
"iLobby is EXCELLENT for contractor / visitor management!!"
What do you like best about FacilityOS?

The iLobby system is easy to use, the software is user friendly, and there are multiple ways to take advantage of the capabilities of the system. It takes very little time to set the iLobby system up, literaly unbox it, plug it in, and go! Instant messages to colleagues lets them know immediately when a contractor is onsite so there is no searching for where anyone is or how to contact them. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

Users struggle if cell or wifi signal is weak, but overall there isn't much we do not like about iLobby! Review collected by and hosted on G2.com.

Response from Daniel Scott of FacilityOS

Thank you for the positive feedback, Dee! We have a lot of customers using the solutuion to effectively manage contractors through their facilities, so it's great to hear you're finding value in the solution.

CR
Mid-Market (51-1000 emp.)
"A world of a difference"
What do you like best about FacilityOS?

iLobby has been a great improvement on our visitor management process since day one. The kiosk system has significantly improved efficiency and reduced the time spent on handling visitation. Customer Support has been very attentive and fast to respond to any questions or issues durring the process of setting up. The kiosk provided offers a non-intrusive experience for visitors while simultanously ensuring safety for our members with the verification of I.D. and ITAR compliant checks through MK Denial. We encounter various types of visitors at our location daily, and iLobby has enabled us to efficiently collect and navigate the information our site requires to stay compliant with our contracts. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

The reliance on internet connectivity for all operations leaves you vulnerable to outages or connectivity issues. Unstable wifi connections may delay the time it takes to process information. Review collected by and hosted on G2.com.

Response from Jody Shaffer of FacilityOS

Appreciate your feedback! In case you were not familiar with our offline mode, it allows devices to continue collect activities occurring while the device is offline and propagates once it comes back online. If you would like more information on this, please reach out to us at support@ilobby.com and we would be happy to help!

Verified User in Automotive
AA
Enterprise (> 1000 emp.)
"Easy to set up, good setup support and stable and easy to use system for admins and users"
What do you like best about FacilityOS?

The easy setup process.

The support while setting up the System

he user interface and the easy-to-use system

Ease of Implementation Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

Sometimes the Support is a bit slow.

ONe feature in the niw user interface is missing. Invite User field is only available in the old one Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS

Thank you for your feedback! We're happy to hear that the setup process and user interface have been beneficial for your team. We wanted to let you know that the 'Invite User' feature will be included in our dashboard soon.

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

10 months

Average Discount

8%

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FacilityOS Features
Maintenance Planning
Facility Inventory Management
Space Planning
Visitor Check-In
Mail Management
Automation
Analytics
Visitor Logs
Notifications
Hardware
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FacilityOS