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Qminder Reviews & Product Details

Qminder is the leading in-person service platform that helps brick-and-mortar organizations manage appointments, walk-ins, and queues with structure, clarity, and data-driven insights. Built for public sector agencies, healthcare providers, and retail teams, Qminder modernizes front-desk operations while improving the visitor experience. From self-check-in to post-visit feedback, Qminder delivers full visibility into every in-person interaction. With Service Intelligence tools, teams can track live service data - like wait times, volumes, and staff activity - while two-way communication and real-time alerts help reduce confusion and no-shows. Why Qminder? * Quick onboarding - launch in under a week * Flexible setup - tailored workflows and APIs * Better visibility - monitor and optimize in real time * Reduced manual tasks - eliminate paper, spreadsheets, and guesswork * Loved by teams - easy to use, easy to scale Built for brick-and-mortar industries Qminder powers service operations for: * Government offices and public agencies * Hospitals and healthcare networks * Retail chains and customer service centers * Banks and financial institutions * Universities and student service departments Key features to support every part of the in-person service experience For your visitors - make every visit feel smooth, informed, and frustration-free: * Visitor website with branded UX * Appointment scheduling * Virtual and physical check-in for visitors * Two-way messaging and visitor notifications * Feedback collection and satisfaction tracking For your service teams - equip staff with the right tools to stay organized and in control: * Walk-in and queue management * Real-time dashboards and role-based clerk tools * Custom fields and segmentation for tailored workflows For your organization - gain visibility and control across all locations and services: * Real-time insights and analytics across verticals * Smart filters by location, staff, service line, and time range * Seamless integrations with CRM and BI tools * Exportable data and service KPI analytics * Full audit logs and data export for compliance Qminder is fully compliant with HIPAA, TX-RAMP, SOC 2 Type II, and GDPR, meeting the highest security standards for public and enterprise use. No setup fees. Transparent pricing. And 1+ billion in-person service interactions (and counting). Whether you’re a city hall, hospital, or retail chain - Qminder brings calm to the chaos of the front desk.

Product Website

Seller

Qminder

Discussions

Qminder Community

Languages Supported

English

Overview by

ipek tez

Pricing

Pricing provided by Qminder.

Business

$789.00

25 Seats Per Month

View More Pricing Information

Qminder Integrations

(11)

Verified by Qminder

Qminder Media

Allow visitors to sign in for service on their own and eliminate physical lines during registration. You can turn any iPad into a check-in kiosk with Qminder, collect any information you need from visitors, and set up the most complicated service flows.

Appointment scheduling for seamless service flows One tool for appointments, walk-ins, and gathering service data.

Qminder Demo - Two-way communication with customers

Reach your customers via text messaging. Inform them about their upcoming visit or share new information that is relevant to them (delays, postponement, cancellation, documents they need to have, etc.) Customize your automated messages to greet visitors or ask for their feedback after service.

Qminder Demo - Reporting and Data Insights

Monitor KPIs and directly impact service speed. See a clear overview of average wait time, service time and volumes across all your locations. Easily export reports for any time period.

Qminder gives your clerks the comfort of managing lines from anywhere via a queue management dashboard. Call in, serve and assign customers with just a few clicks.

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Isabel C.

Stone Consultant

Small-Business (50 or fewer emp.)

1/12/2023

"Qminder lets our team stay super organized and efficent."

5/5

What do you like best about Qminder?

The most helpful thing about Qminder is that we can always go back to search previous clients with just their phone number and it bring up all their history to make their next visit super smooth. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

The only issue with Qminder is that it deletes what we type when someone else calls or finishes another person leaving us to have to retype everything back in again. Also once you finish a person, you cannot bring it back. sometimes we finish them on accident and we have to reenter everything back in Review collected by and hosted on G2.com.

Christine D.

Mid-Market (51-1000 emp.)

9/26/2023

"Excellent software"

4.5/5

What do you like best about Qminder?

Easy to manuver, easy for patients to use, clear instructions and they really do take into consideration your thoughts when they make changes aren't user frientdly. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

Sometimes there are changes or updates that occur without notification and sometimes those changes are a little difficult to manuver though, especially if the point of care user has to input the patients info. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

11/28/2022

"I like how we use Qminder when adding customers to our que, makes everything easier and go smoother"

5/5

What do you like best about Qminder?

Adding customers to que to send the information to agents for them to pull up customers information Review collected by and hosted on G2.com.

What do you dislike about Qminder?

It's nothing wrong with Qminder, everything works fine and there is nothing I would change I will leave it as is Review collected by and hosted on G2.com.

Della A. T.

Sewer Capacity Certification Engineer

Enterprise (> 1000 emp.)

7/31/2023

"Fast and (generally) effective - limited options for notifications"

3.5/5

What do you like best about Qminder?

It is quick and easy to use. Everyone in my group is able to use it with relative ease.

It allows for side conversations through text, which can help us be prepared for the customer. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

There are a few features missing that would be mighty helpful. Primary deficiency being that the phone notifications are only available to iphone users. We use this in a government lobby, and no one on my team owns an iphone. Secondarily, it would be great to get 20 minute wait reminders just for the line you are manning. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

2/13/2024

"It make it easy to help our customer without confusion"

5/5

What do you like best about Qminder?

when we are ready for the customer, they are called and they know what window they will be servered at Review collected by and hosted on G2.com.

What do you dislike about Qminder?

customer dont know how to input they information Review collected by and hosted on G2.com.

Response from Gustav Kotkas of Qminder

edit

We're glad to hear that Qminder is making it easy for you to help your customers without confusion.

Dianna L.

Small-Business (50 or fewer emp.)

2/13/2024

"Great help"

4/5

What do you like best about Qminder?

What I like about it is you're able to see customers' information before they even come to the window, also you can see how many people are waiting and how long they've been waiting. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

Nothing that I could think of, Qminder is a great help. Review collected by and hosted on G2.com.

Response from Gustav Kotkas of Qminder

edit

We're glad to hear that you find Qminder helpful in managing customer information and wait times. Thank you for your positive feedback!

Verified User in Financial Services

Small-Business (50 or fewer emp.)

8/9/2023

"Very user friendly"

5/5

What do you like best about Qminder?

Qminder is very user friendly. I never get confused when using it. It shows clearly who the student is and provides with all the information needed. It is efficient and provides me with information from students months ago too, so I can better assist them. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

Qminder although has its greatness, does have a few bugs that I have experienced before. Sometimes when finishing a student, the it does not let me finish the student and I would have to log out and log back in to finish serving a student. Review collected by and hosted on G2.com.

What problems is Qminder solving and how is that benefiting you?

Qminder helps organize students and providing me with student information before they arrive, so I can prepare ahead of time to understand the student's situation before the student arrives for help in the office. It also shows the amount of time that I have helped someone and get a better understanding of how long queue times can be for students. Qminder has also helped in providing past information. Students who have come in the past are saved into the qminder data system and can be used to find when and why they were here last time, to better assist the student. Review collected by and hosted on G2.com.

Verified User in Higher Education

Small-Business (50 or fewer emp.)

8/9/2023

"Keeping Things Moving and Organized"

5/5

What do you like best about Qminder?

Qminder really helps keep track of students who are in need of assistance. We use this product in multiple departments to service students and Qminder helps us know when the students sign in, what department they are seeking assistance from, how long they wait for that assistance and how long it takes us to assist. In that respect it also helps with analytics; if we see that certain users are averaging longer assist times then others, we can use this information to help staff improve upon that time with more training. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

I like the functionality of being able to view Daily and Weekly reports, however it would be nice to have some kind of function where you can compare weeks side by side in Qminder instead of having to download all the reports and analyze them using other software. Review collected by and hosted on G2.com.

What problems is Qminder solving and how is that benefiting you?

Qminder helps manage our office lines. Students in the past would have stood in a line waiting for assistance. Qminder allows them to sign in and wait to be called to our front desk. While waiting the student has the ability to move about and take care of other things they may need to do instead of physically standing in line to wait. It helps the student optimize their time. On our office side, it helps us keep our day to day visits for our office organized. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

2/8/2024

"qminder keeps us focused and allows us to serve customers at a timely pace"

3.5/5

What do you like best about Qminder?

i appreciate the organization of qminder. it allows us to make sure that customers are helped Review collected by and hosted on G2.com.

What do you dislike about Qminder?

I dislike that qminder now shows the completed customers in the same space as "customers waiting" and "serving now". it can be a bit confusing Review collected by and hosted on G2.com.

Response from Gustav Kotkas of Qminder

edit

It's great to hear that Qminder is helping you manage the queue and track customer service metrics. We appreciate your input on the user interface and will work on making it more intuitive.

Lorin R.

Small-Business (50 or fewer emp.)

2/16/2023

"Excellent Product"

3.5/5

What do you like best about Qminder?

This is helpful for tracking how many people come into the building and for how long they stay. It also helps us stay organized in who they are here to see and how we can identify what exactly they are here for. Review collected by and hosted on G2.com.

What do you dislike about Qminder?

People tend to ignore the log in iPad, which is more on the people than the product. Also, it would be helpful if we could notify people when people are here for them, whether it be for walk ins or meetings. Review collected by and hosted on G2.com.

Response from Gustav Kotkas of Qminder

edit

Thank you for the review and the ideas for improvement!