Are you sure you are naming the custom lock sound correctly (LockChime.wav, case sensitive) on the USB drive and in the root folder? And it might be helpful switching to a standard and then to the custom again after you do that. Another reason for the file to be rejected might be that it exceeds 4mb.
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i've tried just about everything: LockChime.wav, lockchime.wav. i've switched it off then on, used a different USB drive, did a power cycle, and it definitely is not over 4MB because I’ve tried many different sounds all under 1MB.
Out of curiosity, when you download the audio file, what format does it download in? It may have something to do with that. For example, if it downloads in a .mp3 format, but you just rename it to a .wav format, then it may be that the car is still seeing it as .mp3.
i haven’t considered that only because i downloaded all of the sounds from the NATA website, so i assumed they are already in the correct format.
I would definitely check. Maybe try downloading it to a PC first to check the file format, and then putting it on a USB from there.
Well, wait... just renaming won't do any good: 100% the file will not be recognized as an uncompressed wave form, which is the only format allowed. If a mp3 or any other format than wav was downloaded, it must be converted to .wav, otherwise it will be simply unreadable by the car application.
You're correct! If you download the file, and it downloads as anything other than a .wav format, then it has to be put through a program that will convert it to a .wav format. Otherwise, the car won't recognize the file and ignore it entirely. You can usually check the file format it is in by checking the properties of the file. On Windows, you can do this by simply right-clicking the file and then clicking on properties and then going to the details tab and scrolling down to find the file type. However, I wouldn't know how to do this on any other platform like IOS, macOS, Android, or others.